Petra Page-Mann – Fruition Seeds

Petra Page-Mann – Fruition Seeds

In our opinion, Petra Page-Mann is one of the top communicators in the self reliance and DIY organic gardening fields.

Join us for a terrific conversation on why personality marketing and quality education can help differentiate you from big corporate companies. As well as some heart felt thoughts on current events in America today.

Head over to Fruition Seeds for helpful tips on gardening and be sure to grab some organic seeds to start growing now! – https://www.fruitionseeds.com/

Transcription

Brian: Petra Page-Mann is the co-founder and storyteller at Fruition Seeds. Growing up in her father’s garden, Petra believes each seed and each of us is in the world to change the world. Her passion, curiosity, love of food and love of people led her all over the world studying seed, song and culture worth celebrating.

In 2012 she co-founded Fruition Seeds with her beloved partner Matthew, to share the seeds, knowledge and inspiration gardeners crave to amplify our individual as well as collective abundance in our short seasons.

Petra, welcome to the Off The Grid Biz Podcast.

Petra: Why thank you, my friend. It’s a joy to join you.

Brian: Awesome.

So how did you end up here? What’s your life story up to this point?

Petra: I really like to eat and I’ve been fortunate enough to eat a lot of wonderful things and somehow it just keeps happening and so I am to share all of those seeds and all of these meals with all the people so we can all keep growing.

I grew up in my father’s garden here in the Finger Lakes of Western New York. And if you’d asked a little seven year old Petra, what she loves to do, I wouldn’t have told you gardening.

I also wouldn’t have told you brushing my teeth. It was just something that we did.

And I took seed saving for granted as well.

Now, if you want to sow some seeds, you should save some right?

So I’ll profoundly be so grateful for that gift that my father gave me my entire life. And as I, you know, became a teenager and became more aware of the world around me and really just deeply concerned by the patterns that I was seeing.

I realized that agriculture was kind of this intersection of a lot of my passions of being outside of eating but I’ve also like soils and justice, and all of these wonderful things and seeds are kind of the seed of it all right?

And seeds are this just epic metaphor to me of just the growth of the potential the capacity to adapt and change, and kind of that like gift of our ancestors and how we can become good ancestors.

So I spent over a decade working in kind of the organic seed world, working on farms and also for seed companies. I’ve worked for some of the smallest seed companies in the world, also one of the largest. And it really galvanized me to know decentralization is so important.

You know, there are oaks all over so many continents, right. But there are so many different genus species. So many subspecies and the Oaks that we have on this ridge above me, are distinctly different even within that subspecies from five miles down in down in the valley.

So we must do the same thing as humans, with our economies, with our businesses, with our hearts with how we communicate and organize.

And so our centralized, highly commodified seed system, food system, you know, it’s not broken. It’s doing exactly what it was designed to do, which is exploit the marginalized people that have been so profoundly exploited for generations for millennia.

Part of what that looks like is decentralizing and really taking care of, you know, thinking locally, thinking globally. But how we started Fruition Seeds and 2012 to kind of respond to our immediate inspiration and also just necessity of creating regionally adapted seeds for short seasons and sharing them widely.

There are so many I used to when I grew up in my father’s garden, I thought our season was too short for watermelons, and that we couldn’t grow peanuts. And turns out, we can totally grow watermelons. And we can totally go peanuts, but we can’t grow most of those varieties. Most of those varieties are developed from peanuts for down south, and for watermelons for California.

Basically, if you live in the Central Valley of California, all of the seeds in the world are regionally adapted for you.

But if you don’t live in the Central Valley of California, you’re probably going to grow up in New York State thinking that you have to short a season for watermelon. And so I’m really motivated for people, especially the little people growing gardens these days to realize that they can totally grow watermelon.

They can totally grow just about anything they want, of course, outside of papayas and of course there are exceptions. But it’s amazing to me, what are the constraints that I thought of as a child 30, 40 years ago, it’s simply they don’t need to be constraints. And so we have dedicated our lives, among other things, mountain biking, dancing, making sure we all have these privileges in the process.

Brian: Absolutely, Oh, that’s fabulous. That’s great.

So you went out you started Fruition Seeds. How did that happen?

Tell us a little bit about that journey when you first started.

Petra: Yeah, I mean, every seed has its own journey, right? For me, I’ve been dreaming for seven years actively, actively passively about starting a business and starting specifically a seed company focused on regional adaptation.

But it wasn’t and you know, I’m a very kind of theoretic, spontaneous kind of creator. And so for me, it’s a like, what are the skills and how do I orient myself inner compass to do this work rather than what’s my you know 40 page business plan.

How do I get my lawyers and our ducks in a row.

So for me it was very heart centered and just like what are the both the hard and soft. The soft being the real skills of developing the relationships and the connections and interconnections that are going to be crucial to moving this forward.

And so then when I met Matthew Goldfarb my partner in life and business and love all the above, he has been in ag for several decades and he has an MBA as well. Business had been a four letter word for me prior to meeting Matthew and one of the many reasons I fell in love with him is that he helps me to see that this is actually right and like marketing too, had been this epic four letter word to me, and Seth Godin, among other people just really cracked open the concept of marketing, and helps me see that there’s so much greater capacity for it.

And in fact, marketing has just changed. How are we being changemakers in the world, and business is just another way to frame a vehicle, right? It’s just another way to house a seed so that it can take root. So yeah, Matthew has so many skills and it was really, it was honestly quite challenging Brian because I was like, am I falling in love with you because I’m falling in love with you the human, or am I falling in love with you because you’re obviously the best business partner I could fathom?

Existential crises ensued. And they only can continue to unfold in new and exciting, terrifying ways.

But all told. He’s an amazing partner and business and marketing, as well as seeds are profound.

Transformative ways to understand ourselves in the world. And if we’re hanging on to, you know, if the seed just insists on staying a seed, it’s never going to fruit, it’s never going to make more seeds.

In the same way, when I recognized that my conception of what business was, was not serving me was not serving the world there. Were not going to be more little girls growing watermelons. So fine. We can change this.

So yeah, other people meet each other. And nine months later, 10 months later, there’s like little person in the world. And Matthew and I met 10 months later, we signed an LLC. And Fruition Seeds was born, if you will.

When people ask us if we have children, we say yes and great, great, great grandchildren.

And you can eat them. If we think they have a sense of humor, which I know you do. Here we go.

So that’s a tiny snapshot.

Brian: That’s fabulous. That’s great. So you guys got everything started. And so many of the things that you were dealing with were the things I think so many people, especially in this space deal with, when they get into that frame.

It’s like how do you take the spirit of where I’m coming from and work it into this this box that I see business as you know, this very confining thing or marketing, you put it beautifully there.

How do you find your first customers?

Petra: You know, there’s a lot to be said, for community. I feel really fortunate because I grew up in this little town in upstate New York in the Finger Lakes.

Our first customer I mean, I gave away I don’t even know how many thousands of packets of seeds that I had saved sometimes for a couple decades.

And then I like made my own packages, you know, just like calendars and other fun things that I like cut out and like scotch tape to make little seed packets. And I like I love to draw.

So I had all these like feudalisms of seeds and like, characters of them. So there’s a lot of hilarious seed packets out there in the world. So I gave away thousands of seed packets to all of my friends and in our community and just well beyond so many rippling iterations out.

I’ve been dreaming about it for years and kind of actively I’m a very passionate person and also an extrovert. So I’m like, what are you thinking about? Here’s what I’m thinking about.

What are you thinking about? Let’s think about these things together.

So it was no surprise to people that Fruition Seeds came into existence. People had been watching me for years, and had been investing in me honestly, for years prior even though I lived in many other places when I would come back to Naples and 25 years ago if you had told me that I would ever live in this town of 2,000, so lily white, and fill in the blank, I would have said, I have prospects, thank you very much.

But turns out…and we don’t all have the profound privilege, which I see and I will continue to see in greater depth for the rest of my days. The profound privilege that it is to come from a place that has relatively intact ecology, and a deep social network and safety net.

The land that we farm on was given to us. No, we couldn’t have rented we tried and we certainly couldn’t have afforded land and just people who knew we were out in the fields farming all day long.

We literally they’d be so many times Laurn would call and be like, I know you’re still working and you probably didn’t eat lunch and it’s well past dinner and the grill is full of beautiful things come on over right now. So so many, so many people, how did I find my first customers?

Just being a part of this community and investing in them and they investing in me for years and honestly, decades, just laid that foundation so that by the time it came to the point where, you know, we had a Kickstarter to, I had $15,000 saved, Matthew also put in $15,000, we raised $35,000 on a Kickstarter, that kind of went crazy.

I mean, not crazy, crazy, but I mean, our goal was $10,000. And it was just amazing to see the word of mouth is such an amazing thing and it’s the slow way to grow a business, right.

It’s the expensive way to grow a business, but I think it’s kind of the only way that actually matters because instead of cutting corners, and just like buying up an email list, and it’s like using those corners as actual connection points to leverage real human needs and risks, respond to them.

If you know Seth Godin, I’m totally Seth Godin junkie, and he has this wonderful, like, what is your smallest viable audience and serve them. And if you’re not serving the smallest viable audience, then probably you’re serving no one, and they’re gonna know that.

We started small and we’re still super small, and I have no, fruition has no ambition of being a High Mowing or a Johnny’s, which are small seed companies in the realm of Seed Company’s. And our goal is to just simply, first and foremost, to feed ourselves and our family.

There’s eight of us here at Fruition Seeds full time. And if we’re not taking care of that pot of people, then you know, we can’t take care of the world. But beyond that, it’s making sure that the people who are sowing our seeds are also surrounded by abundance not only by those seeds, but knowing that they’re not alone in their gardens and that we’re sharing resources and kindred connection with them.

So yes, that was a long drawn out, but first customers for sure was just like this community that I call home being like, wow, Petra actually did it!

Brian: No, that’s awesome. That’s great.

You talked about taking that first big plunge where you put in some money, he put in some money. And you did that Kickstarter. What do you think it was that made that Kickstarter go viral, for lack of a better word? I mean, what made that go further than you expected it?

Did you have a video on there that connected with people? I mean, what was it do you think?

Petra: You know, I don’t exactly know, I would love to ask, it’s a fun question for all of our folks that contributed, I mean, certainly there’s a video and it’s awful.

I literally can’t watch it. And I don’t know, you know, I whether it’s instagram igtv or like our YouTube channel. Our website, FruitionSeeds.com is full of videos, like I’ve made thousands. And like now it’s like wow, Petra, you’re like really natural on video, how do you do it?

I’m like, hours and years of abject pain!

That Kickstarter video was the first video we ever made. It’s just, it’s so it’s like, watch it and I’m like, Oh my gosh, my teeth are getting pulled out of my mouth. Which makes it pretty priceless, right?

But i think that a large piece of it um, Monsanto. So this is 2012, or really 2013. It was, was early 2013 is when the Kickstarter went live and Monsanto and like Glyphosate and all of this and GMOs were kind of really becoming a very public mainstream conversation.

I think a lot of it between like, right, I’m so white, and I’m blonde. I’m a woman and I’m kind of cute and charismatic. So I have all of those things going for me even if I’m really awkward on a video, you’re like, Oh, that’s a cute little girl and she is doing something that means we have an alternative to GMOs great.

Things like Monsanto honestly, has given us a profound advantage in the marketplace. And even though it’s not a like, I can’t tell you, like, so many people and I wouldn’t claim to fully understand GMOs either.

But there’s a great, great misunderstandings around what genetic modification is and isn’t. It’s created a lot of fear in people, that fear we could leverage to be like, yeah, it sucks. You don’t actually have to know that.

The core foundation, we we should think of other alternatives. to write, Okay, we’ve got one, 1,500 of them, really.

So yeah, I think between our community and word of mouth just spreading and having some level of just social grace in kind of, you know, a very modern contemporary America paired with Monsanto, kind of coming into its own as the face of big food, and just industrialism and corporate colonial commodity at its worst. All those things combined really profoundly to set us up for thing like, oh good, where have you been all our lives?

Brian: That’s fabulous. So you’ve done a whole lot of video, like you were saying.

Would you say that’s the main driver for new people finding you right now? Or is there other places that new people are finding you, obviously, via social media and your videos and so forth?

Petra: Yeah, I that’s another wonderful question.

And I definitely am not an analytics person. But yes, so many people find us through our videos, without doubt. I mean, at any given social post, if it’s just a still image, it gets x reach and videos, you know, it’s that much more compelling to watch a person in a video.

So right now, both Instagram and Facebook are really just like amplifying those videos. And at some point that might change, it’ll easily get 10x with a video. There’s a lot of incentive for sure to just be generating that content.

It’s just that much more compelling, right?

Because then you get to actually have a general experience of me and so many people when they meet me, they’re like, oh my god, I feel like I already know you.

And I’m like, well, you do. So many people are like, wow, you actually act like you do on your videos. I’m like, I’m not an actress. I can’t act.

But I can be myself. And that is the genius of the 21st century and I think the opportunity that we have as changemakers as marketers and like the best possible sense, because these big corporations and even mid scaling corporations, they can’t be human.

They’re trying so hard, but they can’t. And so what we have is great and I’m so grateful that I put myself through all of the torture.

I just can’t recommend to all of your listeners being like, yeah, that’s nice that she’s gone through that process. I don’t really like…it’s painful. It’s awful. It’s awful, but do it because it’s so real.

People will connect to you 1,000 times more deeply, a thousand, thousand times.

For me it was directly related to my self confidence as well. And so I think there’s a lot to unpack about how we hide and why we hide. As people who know that the system is not broken. It’s doing what it was, deliberately designed to do which is keep the power in power, and disenfranchise and actively exploit the rest of us, us using our voices and learning to share those voices in as many ways as possible, is so important.

And video isn’t for all of us. Maybe you paint, like so whatever it is, whatever way but keep challenging yourself like comfort is a quality way to maintain status quo. And to not be the change that you want to see in the world. So yeah, finding that discomfort and the joy in that. Just that trick.

Brian: Absolutely. That’s great advice. Very important.

You mentioned previously that you’re playing toward a very small market, small group of people and you don’t need to go too big. You can stay within that. How would you describe your ideal customer person that just comes across you and says, ah, this is what I’m looking for?

Petra: Yeah. So the person that is like, whoa, she’s really excited and like, passionate in a really fun way, and then it’s like, oh, and she’s telling me amazing things that I never thought of, or I thought about, but she just lays it out in a totally different ways.

So like the combination of joy, but like, oh, wait a minute, there’s some serious wisdom being spread. And not just about, like, let’s talk about cucumbers and downy mildew. Let’s talk about how social justice and ecological justice and language justice and how those pieces come out in our work so that we’re bringing our whole selves.

We’re not just thinking like soil carbon is important, but like, whoa, if we’re not hungry, that’s because there are other people actively hungry on this planet. And let’s make sure that we’re feeding them and so like weaving all of those pieces together.

So the ideal customer, I don’t I think of them as just community because customers so transactional. But the ideal person that that we’re speaking to and it’s I mean, we’re like singing to the choir but also trying to be gentle in it for sure. But very invitational to be like, these are conversations that are so critical and so interwoven and I loved like a post pandemic and then like the murder of George Floyd and Black Lives Matter and people are like well wait wait wait wait seeds, why are seeds now political? And it’s like, whoa, whoa, whoa, whoa, I haven’t been doing my work clearly because let’s have a conversation.

So I love that the person that is going to just see us and instantly be hungry for what we’re sharing is hungry for justice, as well as fabulous lettuce and the, you know, earliest ripening watermelon that they can find. Yeah, I could go on and I will attempt keep myself under wraps.

Brian: No problem. No, we love this.

You mentioned COVID and all the things that have happened since the beginning of this year, we’re recording this in July of 2020, tell me a little bit about how that’s affected your business, your life, maybe what you’re talking about in your videos, everything else. How does that play into everything?

Petra: Oh, there are so many. Can we have the next hour to just talk about this? So many things? Where do I even begin I’ll begin with a fun one.

We have these things called seeds and we put them in packets. And the latex that closes the packets only lasts about a year. And so we have this 12 by 12 volts of seeds essentially frozen and like millions of seeds inside right, so we have way more than one year seed supply in our lives. But because the latex only last year we only have so many packets.

And it’s mid March, and people are losing their minds and realizing a lot of things among them that spending time in their gardens might be a really therapeutic, delicious, essential way to spend time not just a hobby, but in fact, deep sustenance and resilience.

We’re selling like 10 x seeds compared to what we had projected. And so as the seed packets are flying off the shelves, we’re like, oh, yeah, we’ve got plenty of seeds. We’re running out of packets.

In the meantime, our printer is not printing, they’re not able to function at the time. So we were able to find 25,000 blank seed packets.

There was about 10 seconds where my heart just sank and was so deflated and sad where I was like, I can’t imagine and if you haven’t seen our packets, the kind of beautiful they have an original painting on them from our friend Elizabeth.

Also a beautiful color photo for our farm and just lots of great growing info. And they’re just they’re kind of, I know every mother has beautiful and brilliant babies, and I’m no exception, but they’re really beautiful.

So the thought of putting our seeds in blank packets was just kind of devastating to me. And then it was only about 10 seconds later that I was like, wait a minute, we have so many amazing friends who are incredible artists who all of a sudden are like, wow, what do we do in this moment?

We paid dozens of artists to create original works of art on all of these packets, and they’re just outrageous. There’s printmakers, and watercolor, pen and ink and all of all across the board and they’re just so beautiful.

It’s the moment we inhabit, right it was like this uh, here’s the blank slate what no one would have wanted this. No one wants a blank packet of have seeds. But all of a sudden, it’s ours to create and breathe life into and to collaborate on, we couldn’t have done that alone.

It was just this community and paying them to do this too, right?

Artists are just like farmers there’s just like so many changemakers in our culture is not expected to be paid for their gifts and contributions. It was a really small and yet really large exercise in how do we make lemons into lemonade? And how do we pivot and make this a beautiful culture we’re celebrating?

Yeah, so that’s, that’s one element. And certainly we’ve been really fortunate in that people are more hungry for what we’re sharing more than ever. There’s a lot of businesses including fellow farmers that we know and love who are not having that experience. And we have many friends who end businesses we know and love who are no longer in existence. Even been a few months into the pandemic. So it’s, it’s been a really humbling time to be sure.

Brian: Absolutely.

What do you like best on the bright side of things…what do you like best about your business and your industry as a whole? The community that you’ve built up, what do you like best about it?

Petra: I can’t do it alone. And of course, I wouldn’t want to, but I literally cannot. There’s that interdependence of just, you can’t grow a garden without just being so integrated into it.

It doesn’t grow itself, right. And we don’t grow ourselves, we grow each other. The thing that I love about it is, you know as a whole, certainly the conventional chemical seed industry is just like any other industry.

The organic seed industry is super collaborative. It’s a really tight knit, awesome community where I can call up all kinds of people from all kinds of companies and ask all kinds of questions, whether it’s a growing question like in the fields, whether it’s numbers in the books on all kinds of friends, we’re just like, we know that there’s this pie and it’s just getting bigger, the more that we all collaborate with each other.

And then just in terms of community, it’s such a joy to share what we love with people we love, whether it’s the physical seeds themselves, or the knowledge of how to grow them of how to seed save, you know, like, I’m happy to give people fish, but I’d much rather teach them to fish and I love that we get to do it all. And that it’s just this beautiful wheel of give and I get to I learned so much from our community, and people reach out to us and want to collaborate with us in all kinds of amazing ways all the time.

I love that it’s so collaborative and interdependent. And just, there’s the sense of collective generation and regeneration that we’re all in this together.

That being said, there’s still so many ways right that colonialism makes us and I love you know, Rowen White, when I first heard her say a few years ago, we are all indigenous souls with imperial minds.

We all have these, juicy, yummy dreams of collectiveness and cooperation. And yet we are have all of these trappings of what it is to monetize. And it’s definitely a daily struggle to see and hold all of those parts of myself.

But also a great joy to see all of it exists and it’s all there and the more courage we have to name them and see where they’re coming from, then we can start to make different choices that might actually begin to dismantle these systems of oppression and ourselves so that we can truly be even more collaborative.

Brian: If there’s one thing that you can change about your industry, your community, what would it be?

Petra: Leaning into that transparency. Into the transparency of collectiveness more so that we would actually hold ourselves accountable in love with those collaborations. And so this is something I really can’t stand about our personal like social media feed and our website, it’s just really, we sought out people quite regularly but I just want to be doing it all the time.

Because we don’t do this work alone, we can’t do this work alone. And we have this culture right of rugged individualism and I pulled myself up by my bootstraps. I invented bootstraps, bull crap!

No.

And yet, you know, like seed companies have this facade of really a century and a half ago, they really were generating growing the seeds that they were sharing and now just see companies are purveyors. Right, you don’t walk into Trader Joe’s and say, wow, thanks for your Joe’s, what a beautiful farm you have out back!

No, you know, they’re a great purveyor distributor, whatever it is that they think you’ll buy. And so mostly companies are that way too. And they haven’t really changed their marketing because it’s just not sexy to say I’m a middleman or a middle woman.

Even though we grow 70% of the seeds that we share on our farm, there’s 30% of our seeds that we’re getting from all kinds of amazing seed growers in our buyer region and a few beyond.

I want to be telling their stories more. So, what I would change in us, which we’re actively working on and changing in the industry, which I have no control over except myself and hoping that any modicum of success that we experience will just inspire seeing that someone else is actually doing it and well and so I’m hoping to be that change. Just to celebrate our interconnectedness way more, because it’s way too easy to be like, yes, isn’t this amazing, this Fruition Seeds that we’ve built?

No.

It’s the farthest thing from Matthew and I, and the eight of us that are working here full time, like the radiating ripples of that and but you would never see it. And we don’t live in a culture that celebrates that level of transparency. We don’t know how to, we don’t know how to share the mic. Long to be challenging myself so that we can as an industry and as a culture, not only share the mic, but be like, oh, right, I stole the mic to begin with.

Or like, okay, it was our ancestors. Okay, this is a 2,000 year old construct is crumbling. So how about we just get rid of it all together and just sing some songs with five part harmonies, okay, I’m in sharing the mic.

Brian: I love that. So great analogy.

If you and I were to get back together, let’s say in a year and we had you back on the show, and we look back over the last 12 months, over everything that you’ve done and experienced with Fruition Seeds, what would have had to have happened in both your business and your personal life for you to look back and really feel happy about it?

Petra: What a delicious question. Um, I am really grateful that our team here at Fruition is really diving deep into how are we colonized and colonizing?

How are we exploiting, extracting, hurting, harming and being harmed by the system?

How can we begin to shift internally in ourselves internally in our organization?

And we’ve been sharing these conversations just in little ways. I mean for years and years actively for the last few months of what does this actually look like. It’s very internal work that you wouldn’t see necessarily in our on social media or like our email list. Shameless plug.

We have a beautiful organic garden email every week with video tutorials and how tos. It’s really fun, beautiful, pithy, gorgeous. So hop on in, I’d love to share it with you.

So you wouldn’t necessarily see that internal work that we’re doing. I think of it as like, we’re in this chrysalis stage, which I mean, Seth Godin says, it’s always the interim.

So I think we’re always iterating, we’re always in that chrysalis stage. We’re always the caterpillar, we’re always the butterfly. But really we’re in a really deep process right now of how do we reorganize and including, like, what does employee ownership look like?

Doing that internal work, so that we can do our work in the world better, externally, that will be subtle.

So a year from now looking back, I’ll be really happy if we’re continuing to do this work, and really challenging ourselves to find those growing edges and not just stay comfortable.

It’s a really dangerous thing to, to be too comfortable, especially as owners, you know, and even though you know, it’s not like Fruition Seeds is a huge business. It’s not like we’ve accumulated like, wealth in a more classic sense, but it’s still ours, right?

And so like, I want everyone….I think ownership is one of the pieces that we’re really needing to attend to in this time. And like, we own this land now. And we’re like, whoa, whoa, whoa, whoa, no, no, no, no, no, this is indigenous land that like if someone sells you a stolen cow, it’s still a solid cow.

I’ll be really happy if we continue to do this internal work, so that we can begin to share it more fully with our community, wider community. So we can begin t do this as a wider culture.

Brian: What obstacles standing in your way of getting there?

Petra: It’s just a lot of time. It’s a lot of discomfort. And also a lot of just people have been trying to decolonize indigenous people have been trying to get us, like, vaguely see them. And like 400 years of slavery, like there have been a lot of people trying to get us to look, see pay attention.

But it’s still, it’s still so easy, especially as white people with a certain with all the privileges that we have. It’s really easy to just stay comfortable in the status quo that we benefit from the system of us not having these really hard conversations, and especially if we’re paying all of our staff to have these conversations, like it’s a lot of money.

It’s putting your money where your mouth is, and it’s a lie, and it’s feel so liberating to be investing in each other in this way. So we are, yeah, we’re constantly the seeds that were planting in ourselves.

Just an analogy that I always remind myself when I’m constantly like, wait a minute, am I really the person for this job?

Right, if you want a tomato, you plant this tomato seed that looks nothing like a tomato. And then it sprouts and it’s this little thing with like green leaves that are kind of hairy and you’re like, I wanted tomato that like I can put on my sandwich.

But you’re like, okay, I get there’s a process. So you’re reading and you’re watering and pruning and trellising and you’re like, what is this, come on, and the whole thing, right when you finally get to the tomato is that it’s not a tomato the entire time. That’s never not been a tomato.

I’ve never not been the person to do this work, but I also can’t just stop and say, okay, I made it. I’m comfortable. You all eat your sandwiches now.

So I’m, yeah, there’s a fun little tangent. But I love remembering. That is the work that we have to do. Just continuing to weed ourselves and maybe I want a tomato, maybe it turns out I’m a cantaloupe. And then I have to get over the fact that when I was actually attached to, in growing myself growing into myself.

Like if you had told me also 10 years ago, almost when we started Fruition that I would be spending a lot of time on the computer and making videos.

I’d been like, wait a minute, I am a farmer. I grow seeds. I wouldn’t always want to be the dream that we’re dreaming of, and being open to whatever it is that our communities are asking of us that our inner is sparking in us. I forget your question, Brian. I’m sure it was a lovely one.

Brian: It’s ok, I think you answered it. (laughs)

Main thing was about obstacles that are standing in your way.

Petra: Oh, yeah.

Brian: Achieving what you want to in the next year.

Petra: Just being afraid of the work totally and not wanting to pay the money that it’s going to take, not wanting to take the time that it’s going to take.

Because it’s uncomfortable to doing this work, it means that you have to change.

We’ve all been benefiting from the system. And that’s Lauren Cordelia growing culture. When he said I heard him a few months ago, say for the first time, that first time he said it, but the first time I heard it, if you’re not hungry, it’s because other people are hungry.

That means that we have to all be more hungry and be willing to eat less whatever that looks like in that metaphor, right?

So it looks like discomfort and being willing to lean into that and be fed by other things beyond the benefits of exploitation and privilege. That we have been socialized to think we are superior enough to just accept wholesale that we have what we have because we’ve worked hard the whole meritocracy or like fill in the blank narrative. But beginning to say, maybe I can, you know, Anand Giridharadas’ says, we We can be told to do more good but not less harm.

And when we’re actually doing this hard work of decolonizing ourselves, we’re doing more good by actively doing less harm. And that means a lot of discomfort. So yeah, that’s the biggest obstacle is just wanting to be comfortable, because there’s so many other things that we want to be doing and sharing and thinking and feeling oh, and not working all the time.

Think about all these challenging things all the time.

But not giving it the obstacle is not giving into the comforts of the benefits of our privileges.

Brian: You’ve weaved in a short period of time a story transformation, really a story of your life and all our lives and how that fits into the whole. Very cool stuff. And we can go on for hours, I’m sure. Is there any questions I didn’t ask that you’d like to answer?

Petra: Hmm, what a fun question. Whatever it is that you are afraid to deliver on, just deliver.

It’s not going to be perfect. The messiness is part of the project, the weeds are part of the garden. I see so many people and it’s part of our culture, this attachment to perfection, especially in an age of social media. And I just would love everyone to have the courage to be themselves and to love themselves and to share themselves and to know that sharing especially the sharing of those imperfections of those vulnerabilities, is the greatest gift that you can give the world and likely one of the greatest gifts you can give yourself.

Brian: Amazing message Petra, thank you so much. What could listeners do if they want to find out more about Fruition Seeds?

Petra: Yeah, hop on social media. We’re on Instagram. We’re on Facebook. FruitionSeeds.com is our home. We’re actually creating a new website as we speak.

When I say we, I definitely don’t mean me. I’m like, ww..what?

But we have an amazing team of local creators. And we’re creating this incredible website that is honestly very much based on Patagonia’s website where they just sweet seamlessly weave in content and products. Yeah, sure, you want carrot seed. We got guaranteed, but like you want to learn how to grow carrots way better? Yeah, it’s not easy, isn’t it?

So like making sure that our content and just so we’re giving you the fish we’re teaching you how to fish all on this beautiful website so that’ll be coming in the fall FruitionSeeds.com.

But of course we have a website now and I tell everyone, I’m like, we’re redoing our website. They’re like, why it’s so beautiful. And I’m like, just you wait.

Certainly we have a farm. And certainly in this pandemic moment, we are devastated to not be opening our farm to humans beyond our pod. But we have lots and lots of events on farm events. One of my favorites is our watermelon party every year.

We go hundreds of organic watermelons just for the seed inside. And so every year we have our watermelon and the dahlias is harty, we also grow thousands of dahlias, are one of the only purveyors of organic Dahlia tubers in the world.

So we have all these dahlias that are going crazy as we’re eating all these watermelons, as watermelon in the dahlias and it’s just all you can eat all day long and all these people come and it’s just delicious.

It’s hilarious.

You can work on your accuracy, as well as distance if you want to spit seeds. So we have lots of great events on the farm. Post-pandemic I hope to share the farm with any and all and we do lots of formal tours as well.

And I do you know tons of speaking whether it’s, you know, school groups or universities garden clubs, book clubs I love to share my passion so don’t hesitate to reach out in any and all of these capacities I love to collaborate as well.

But certainly Instagram I think is probably the most fun way to hang out with Fruition Seeds on a daily interactive engaging basis. So yeah, you’ll find us surprised surprised that Fruition Seeds.

Brian: Petra Page-Mann with Fruition Seeds, thank you so much for being on the Off The Grid Biz Podcast.

Petra: Brian, my huge privilege. Thank you for all that you do and all that you share. It’s sends shivers down my spine and I can’t wait for next time.

Brian’s Closing Thoughts: Wow, Petra is really something else isn’t she?

There’s a whole lot more here to unpack. So I think it’s worth relisting to. But let me just bring up a couple ideas that popped in my head. First thing is she’s got this genuine spirit about her that I think everyone can learn from.

You just see how enthusiastic she is that enthusiasm is just it’s infectious. But that comes from being genuine, and who you’re hearing is who she is. And if you go and you watch her videos, you’re gonna see the same person.

Like she said, if you’re going to meet her in real life, I believe you’ll meet the same person with a you’re sending videos out, or whether you’re writing emails, or whether you’re doing podcast interviews.

It’s the same thing.

You’re putting that out there and people can sense that you are who you say you are. That’s really cool.

Another thing she has is just a fearlessness about how she runs her business, which is really neat.

That doesn’t seem to be a whole lot of regret in her in her voice with all the things that she’s done, I’m sure she’s made mistakes and everything else. But no regret in-terms of the big steps, in-terms of the major moves that she’s making seems to have a very high level of confidence.

The third thing is, I really find it interesting that you have this seed company, but that she has wrapped it around a philosophy and really making it more of a movement or a state of mind, if you will.

You want to talk about something that catches fire with people.

Now it will completely push away people from their thoughts on organic food or anything else, but it will draw toward her everyone that sees things the way that she sees them or anyone that resonates with where she’s coming from.

That type of thing is what you should be looking for in terms of your views of things in terms of who you are, in terms of your confidence, all of who she is is wrapped inside of this business and that is why she prospers and I think we’ll continue prospering.

I don’t think this is the last time we’ve heard from Petra Page-Mann. She’s very interesting and I look forward to seeing what she comes up with in the future.

 

Mark C. Robinson – Walkin’ Pets

Mark Robinson with Walkin' Pets
Walkin Pets by HandicappedPets.com

Episode 003. Do your customers think you’re just another website, or do they feel like they are part of a community?

Mark Robinson discusses how he developed Walkin’ Pets (http://walkinpets.com) from a tragic lesson he experienced years ago. He describes the highs and lows of building a community that became his most successful business to date.

Transform your business into an absolute Dream Business! http://brianjpombo.com/dreambiz/

Full Transcript

Podcast Intro: If you’re someone who refuses to go along to get along, if you question whether the status quo was good enough for you and your family. If you want to leave this world better off than you found it and you consider independence a sacred thing.

You may be a prepper, a gardener, a homesteader, a survivalist, or a farmer or rancher, an environmentalist or a rugged outdoorsman.

We are here to celebrate you whether you’re looking to improve your Maverick business or to find out more about the latest products and services available to the weekend rebel.

From selling chicken eggs online, to building up your food storage or collecting handmade soap.

This show is for those who choose the road less traveled the road to self-reliance for those that are living a daring adventure life off the grid.

Brian: All right, so on the show today, we’ve got Mark C. Robbin.

He’s the founder and president of walk-in pets by handicappedpets.com. A company that makes products for aging, injured, and disabled pets around the world.

His signature product, the walking wheels, adjustable dog wheelchair has helped over 50,000 dogs live happy, healthy lives.

Mark has had several businesses in the past in fields including security systems, magazine, publishing, computers, renewable energy, and more. This one though is by far the most successful.

You’ve also hosted your own show called a happy healthy pets, which you can find on his website, handicap pets.com so here’s Mark Robinson.

Hi Mark.

Mark: Hi Brian. Thank you for that great intro. Great to be on the show.

Brian: Yeah, I’m really happy to have you here. It’s a very interesting site if anyone’s listening it, whether you have pets or not, it’s worth looking at this site.

There’s a lot going on here and we’re going to get into some of the details as we get moving.

Just give us a little bit about what it is that you do Mark?

Mark: The website is called WalkinPets.com and there’s no G in there. That’s WalkinPets.com.

The reason for the long name is used to be called handicap pets.com we changed the name to Walkin’ Pets because our users seem to like it a little better.

So now when we introduce ourselves, we use both names, but you can also get to it at HandicappedPets.com

Brian: Awesome.

So how did you get started in this area? You know, what’s your life story, up until this point?

Mark: I had a computer business called computer network services that provided computer support for companies getting into networking back in the days of Novell Networks.

And I sold that business and was doing some private consulting for awhile, and was looking for ways to figure out really how to use the internet more and how it was used for business.

I wanted to try to create a website that was able to do e-commerce.

Many years ago I had a dog, a little Keeshond named Mercedes and it started snapping at my newborn son at the time growling. And I took him to the vet and the vet, he had canine epilepsy and said, you know, there are treatments but we can’t guarantee that it won’t happen again.

Because your son may be in danger, the vet recommended. We recommend you put your dog to sleep.

And we did.

Years later, after the advent of the internet, a good friend of mine was diagnosed with epilepsy. But then I had the internet and I did all the searching and did all the research and learned everything I could about epilepsy.

While I was doing that, I learned that if I had had the internet at the time when my dog was sick, I would’ve made a much more informed choice.

So I tried to set up a website that really started more as a discussion board. That was a place where people with disabled pets could go.

It’s the website I wish I had had when Mercedes was sick.

Almost right away, thousands of people from around the world started coming to the site and discussing Oh, mundane stuff. Stuff like, well, how do you cut a tail hole in a pair of Pampers so that the stuffing doesn’t come out?

This turned into a place where they could ask that question and we’re having people from around the world, and what I realized is that these people were being called just strange and odd by their neighbors and friends.

Oh, why don’t you put the poor thing to sleep?

You’re being so cruel by keeping it alive.

They weren’t getting the acceptance in the community they wanted until they found handicappedpets.com.

So I set up handicappedpets.com to be a message board to be a place where these people could congregate. I started giving them the products they wanted.

Some of my first products were dog ramps and dog harnesses and figured out how to sell them online with taking credit cards and then it was just a matter of listening to the community.

I didn’t build this website. My community built this website.

This business was built by me just listening to people talking about what they wanted, what problems they were having, what they needed. It was really a community effort and to this day over 100,000 people on Facebook, hundreds of thousands of messages on the message board, thousands of visitors a day on the website.

The world is changing in the way that it treats its pets.

Brian: Boy, that’s for sure.

That’s very interesting and I definitely want to put an emphasis on what you said.

It’s such a simple thing that most business owners don’t take into account and that’s listening to the audience.

If you’re one of them, if you’re one of your potential customers, that makes a huge difference, because you know it from that perspective, but you actually already built up the community and that in turn built your business because all you did is find out what they wanted and brought it to them.

Mark: I take it a step further. Sometimes I listen to people complain.

Brian: Yeah, yeah.

Mark: I’ve actually…I’ve started a number of businesses through my life.

This is the biggest one, but almost all of my businesses have been based on listening to people complain.

And actually it’s kind of become a habit with me that if I’m in a public place or I’m at a party or with a group of people and I hear some people complaining, I’ll immediately zoom into what they’re saying.

Every time somebody is complaining there’s an opportunity.

Brian: Absolutely. Wow!

That’s a great way of putting it. That’s really good.

So also on your site, like you said, you start out with the ramps and so forth and you have the dog wheelchairs. The harnesses supports for just about any part of their body depending on what’s wrong, you know, including splints, leg supports, helmets, gates, snacks, supplements and toys.

I mean it’s just a little bit of everything there, but all hitting on that one main market, but also at the same time, just going through the pictures on your Facebook, you could see that this isn’t just for dogs.

People are using them for pigs, goats, sheep. I even saw a miniature horse there was using one of the wheels.

How did all that come about?

Mark: Way back in the beginning, people talking on my message board about dog wheelchairs.

Back in around 2004, 2005 there were three manufacturers of wheelchairs and all of them were kind of homegrown.

They were all made of, you know, pipe and pipe clamps. They were custom made for the dog so that when somebody wanted a dog wheelchair, they’d take up to 13 measurements of their dog, send it in with a nonrefundable deposit.

Two or three weeks later, they’d get a wheelchair and it would work if it was the right size.

Very often they take a measurement wrong, the wheelchair would be wrong and they’d have to send it back to the manufacturer. And I’ve listened to people complain about this. They loved the wheelchair. It was great.

Their dog was mobile again, but now the wheelchair didn’t fit or the wheelchair was so big that they couldn’t fit into the back seat of their car.

So when I wanted to take the dog to the park, they’d have to strap the wheelchair to the roof.

They were also complained that it looks like a torture device.

You know, all these pipes and clamps and straps. People would look at them on the street and Oh, poor thing.

Why are you torturing them in that awful machine?

So I listened to that and I thought, well, you know, we can make a wheelchair. It’s easy to design a wheelchair that’s adjustable.

I was looking at crutches and crutches had this little snap button that would allow you to extend them. I thought, well, we could do that with flexibility and allow adjustability. And I saw wheels that could fold flat.

So what I did was I sat down and I drew up some plans for a wheelchair that was adjustable and size would fold flat, had exchangeable wheels, powder-coated blue, make it look nice.

It wasn’t a torture device because it was so adjustable.

People started using it on all kinds of animals. And then we started making slightly different ones for, we have rabbits and ferrets and the pigs.

There was a video that went viral, it was a very famous pig. His name Chris P Bacon and his veterinarian who adopted him down in Florida, put them in one of our wheelchairs.

Well, it got on the news and the thing went viral was a newscaster who was reading the news and saying, and in other than the news, a veterinarian puts his pig in a wheelchair, the pig’s name is, and he starts bursting out laughing and he must’ve laughed on this video for two or three minutes. He could not get the name out.

That was the story of Chris P Bacon.

Brian: So interesting.

Out of all these products that you have available, what’s one of your top selling products that you have?

Mark: Well, the wheelchair is a top seller. The wheelchair is what we’re known for. We recently introduced a blind dog harness, we call it the Blind Dog Halo, and this is a harness that the dog wears and attached to it is a white plastic coated wire, which extends around and in front of the dog’s head, like a halo.

The reason for it is when a dog goes blind, he gets very timid because every time he walks around he’s bumping his nose into something and his nose hurts.

With this blind dog halo, the wire hits first and the dog can feel that in the harness. And so he knows to stop before he hits his nose.

So dogs put this on and all of a sudden dogs that have been whining and won’t get out of bed, start wandering around the house and wandering outside.

It gives them their confidence back. It’s kind of like whiskers for a cat.

Brian: Yeah. Huh. How did you come up with that?

Did they already have something similar on the market?

Mark: Well, actually the whiskers for a cat. I had tried at one point to make this product by taking a dog helmet, which is another product we sell and taking some plastic pieces that extended out from the helmet like whiskers.

And my thought was that the dog would put the helmet on, strap it on and be able to walk around and feel it.

Well, it didn’t work.

The helmet would fall off and the whiskers were pointed in the wrong direction. Not all of my ideas are good ideas.

So we were looking for other ways to give the dog some method of sensing that something was ahead and actually there was a doctor, a veterinarian from Mexico, Dr. Pepe, which I haven’t been able to find him since and he posted on the internet a version of this where you had a harness with a piece of metal in front of it.

He posted plans for it. I had it on a do it yourself section on my website and I figured I could kind of commercialize that a little bit.

Brian: Oh wow, fabulous! That’s very cool.

Who would you say is your ideal customer?

The person that just gets the most out of walkinpets.com.

How would you describe that person?

Mark: I would describe that person and someone who sleeps with their pet.

This has actually been a criteria that we set that we’ve been using for years. Over 60% of Americans sleep with their pets and when your pet sleeps in your bed, it is entitled to the same level of health care you would give it to a family.

If you’re the type of person whose dog sleeps out behind the barn and chances are if your dog can’t walk anymore or your dog isn’t useful anymore, you’ll get a new dog.

If though you’re the kind of person whose dog sleeps in bed with you and something’s wrong with them, you’ll go to whatever length you need to, whether it be veterinary care, surgery, wheelchairs, whatever he needs.

And interestingly, when we go into other countries, we sell around the world and we focus in kind of one country at a time. When we do an analysis of a new country, that’s what we try to find out is what percentage of the dog owning population sleep with their pets and that’s how we determine whether or not there’s a market there for us.

Brian: Interesting.

That really makes it specific.

That really does pull it down to the right degree. That’s great.

Out of the whole industry, obviously you’re dealing in a very specific piece of it. What do you like best about it?

Mark: Oh, the people and the dogs.

This industry, everybody I encounter in this industry comes from the heart.

This is an industry that’s designed to keep families happy and healthy, to help pets, to help animals.

This is an incredible group of people that’s far beyond what I ever expected.

I was in the renewable energy business for many years and I also met some great people and what they cared about was the environment and social responsibility and you know, that was also another great bunch of people.

But here the level of compassion and love and family that you see at every turn is just inspiring.

I do like businesses that make me feel good.

I’ve been invited to participate in some businesses that seem to be mundane.

You know, for example, the financial services industry, the weapons industry, things like these. Those are great businesses, but I want to come to work everyday and feel like there are people or there are living things everywhere that are living a better life because of me.

And that goes for myself, my employees, and of course my customers.

Brian: Fabulous.

You have any gripes with the industry or with your business, how it runs?

What would be the biggest issue that you would have?

If you could change something.

Mark: As I mentioned before, of all the businesses I’ve had in my life, this has been the biggest, or this is currently the biggest and it has grown not by anything I’ve done, but by what my community has done and what my employees and team has done and it’s grown bigger than I ever imagined it would be.

I now work out of a 15,000 square foot warehouse with 35 employees.

The demands to run this business are totally unexpected.

I don’t get to do the stuff I love to do anymore.

I’ve had to learn and expand so much into financial management, into people management, into areas of business that were unexpected.

I mean, I just created a cool website, listened to people and invented stuff and that was fun.

Now the demands on me to grow and change so that I can support this growing business were unexpected.

One of the things I keep reminding myself is that the only limits to the growth of this business are limits that I impose on it. That if this business doesn’t get bigger, it’s because I didn’t want it to get bigger.

So the demands on me for inner reflection, for personal growth as well as educational growth have been challenging. Fun but challenging.

Brian: Yeah. That’s well said, in that you’re talking to business people.

Mark: One of the interesting stories that comes to mind is as this business was growing in my employees and my customers and people outside would always come to me and say, wow, you’ve created such a wonderful business.

You must be so smart, so good at this. Such a great businessmen.

And I’m thinking, geez, I’m just an out of work computer geek.

It was really becoming a little bit pervasive in a lot of the conversations and, and social interactions and people I was meeting.

It concerned me and I was speaking to somebody who runs a actually a $70 million dental supply business. Absolutely huge business. Thousands of employees, lot bigger than I’ll ever be.

I told him about this and he said, you know what?

I feel exactly the same way I’ve talked to other business people as well about it.

I call it the imposter syndrome.

I feel like I’m an impostor in my position and I think we all do as our businesses grow.

Brian: No, absolutely.

Commercial Break: I’m going to stop the conversation with Mark right here and delve into what he’s talking about there.

I’m wondering if you relate with his issue, are the demands of your business just getting out of control, especially if you have a successful business or the demands that you didn’t sign up for completely taking over your life. It’s like what Mark said, I don’t get to do the stuff I love to do anymore.

Doesn’t that just stab you in the heart?

I don’t know the silver bullet for that, but one thing I do know is it helps to talk to someone that’s worked with other people like yourself and been able to help them out of the same dark hole.

So what I’m going to suggest is go to BrianJPombo.com/dreambiz.

I want you to find out more about my dream business transformation.

I know that’s a mouthful.

The whole idea is to get back to that business that you always wanted. When you first started out.

Most of us were told if we can own our own business, if we could start our own business, we can have a certain amount of freedom. We can actually have this dream business in which we get everything we want.

We get to be creative in the ways we want and we get to live the life outside of our business that we’ve always dreamed of somehow. It doesn’t always work out that way, does it?

Well, if you want to start down the path of actually taking control of all of these issues that seem to drain you of all of your energy, then let’s get on a call for a strategy session.

We together are going to develop a game plan that you and your staff can implement and it’s not going to happen overnight.

It’s going to take some time. But if you’re serious about it and if you’re qualified, there’s an application there on that page, would you be able to fill out whether it’s a mindset issue, whether it’s you dealing with delegation, whatever the issue is, or multiple issues that are getting in the way of you enjoying your business to the fullest extent.

Let’s sit down and talk.

I guarantee that you’re going to walk away with a game plan that you can implement.

Let’s get you back to doing the stuff that you love to do.

Now let’s get back to the conversation with Mark.

Brian: You were talking about growing your business and you being the one in the way of growing your business, if it isn’t growing.

Where do you find most of your customers at?

Mark: I mentioned before that in some ways I consider myself an out of work computer geek.

I sold my computer business and computer systems is what I’m really good at and when I started getting into the internet, the internet became what I’m really good at.

When I first started my company, I had set it up with keywords and with search engine optimization, which was very different back then so that when you typed in handicapped pet or dog wheelchair, you’d see six to 10 listings on the page and they’d all be my websites and I really was able to manage my search engine capability.

Although you can’t do that anymore.

And I have a whole department with with two full time people and a consultant working on search engines, it’s still functionally the internet. That brings me my clients.

We do a lot of veterinary outreach. We have a veterinary certification program, veterinary referral program.

Even so even with the vets referring us, most of our customers just come to us from the internet.

Brian: No, that makes sense.

In regards to that, you’re really on social media, notice, Facebook, YouTube, et cetera.

How’s social media and online videos, how have you seen that benefit in your business?

Has that been a huge piece of driving traffic?

Mark: Social media has recently shifted from the eyeball metric into the Pay Per Click.

We are just starting on aggressive Facebook advertising plan.

Whereas Facebook used to be, yeah, put a video on there and wait for it to go viral.

Now it’s monetized itself and it’s really about using the paper click and paper view advertising methods that we’ve learned. So social media is becoming more of a factor and it’s becoming a lot more measurable as far as conversion rates, traffic and some of the ways that we use it.

Yeah, our Facebook community is huge.

A lot of people are constantly sharing. We had a video that we did called to the pets, which was actually done in house. The music video. Wonderful. You’ll love it if you see it.

Things like that kind of go viral and get a lot of play, but it typically, because we’re in such a niche, when you see our video, you don’t go to our website and buy something.

When you see our video, you remember me a year or two later when your dog has a problem and then you come and buy something.

Social media gives us very little of an instant hit.

We’re not like a travel pillow where you post it on social media, advertise it, right. Sell 10,000 units.

Brian: That’s understandable. With such a specific market that you’re going after such a very clear cut community. I could see how that would be the case.

Mark: Part of the concept behind a niche business was typified by Amazon back in the early two thousands when it was starting in selling books and starting to do a lot of print on demand.

They called it long tail business.

Amazon was built on the idea that traditional publishers want to sell 5 million copies of one book. A print on demand can easily survive on selling 5 million copies of 250,000 books, and each person buying two copies.

The internet gives us the ability to have this kind of long tail when you graph the number of possible users and sales. So when niche business is looking at the smaller end of that tail, you’re right, I could probably not sell many dog wheelchairs here in my community in Amherst, but give me the world and I can sell thousands and thousands a year.

Brian: Yeah, absolutely. That’s fabulous.

If we were to talk again a year from now, what would have happened in the last 12 months for you to feel happy with your progress concerning your business?

Mark: Our big push this year is new products.

We have done very well with the dog wheelchair and we’ve made a name for ourselves with it.

This year we’re coming out with at least half a dozen new, highly innovative products that’s going to change the way we look at dogs with hip problems, back problems, leg problems.

There’s going to be a push into the veterinary markets as well. We want to sell more to veterinarians, to some of these products that we’ve learned about as we’ve learned more about dogs and anatomy and dog owners and their needs.

This time next year, I hope to tell you that we’ve grown another 20% based on our, our new products and new innovations, not so much a dog wheelchair company anymore.

Brain: Oh, excellent.

What are the obstacles standing in your way from hitting that 20% right now, do you see?

Mark: As I said, the biggest obstacle is me.

There’s nothing standing in my way. There are challenges. There’s patents, manufacturing.

I’m manufacturing a lot of my products in various countries around the world and international politics is starting to get in the way.

The looming trade war has prompted me to over inventory.

I am in a situation where if I’m out of stock, I’m out of business. I’m not going to be out of stock.

So looking at diversifying our manufacturing in different countries, we’re moving some of our manufacturing to Vietnam.

Great possibilities in Malaysia.

I see in, another five to 10 years a manufacturing moving into Africa.

It seems that the civilization on this planet moves its manufacturing around into its developing nations and as the manufacturing goes into those nations and the nations develop, then they move around and we’re beginning to specialize, but it looks like as a species we’re kind of upgrading the entire planet at the same time we’re destroying it.

I remember the Hudson when I was a kid, the Hudson river was considered to be deadly poison and small quantities. I took New York 10 years to clean it up.

Brian: That is a really interesting perspective. That’s really cool.

With all the changes, like you said, the politics and everything that are going on right now, it’s definitely something to keep in mind, that big picture concept of where things will continue going.

What advice would you have to other business owners, even if they’re not in your specific market, but if they’re in similar markets or dealing with communities that are similar to yours?

Do you have any blanket advice or anything specific that you’ve, you’ve learned last couple of years that that you think would be helpful?

Mark: Well, in my vision, your business has to be fun.

Your business is a reflection of who you are and if you try to make your business something that YOU’RE not, it’s going to fight you.

As I said, one of my struggles now is to do the personal growth work I need to do to support my growing business.

If I feel like this business is bigger than I am, then it’s not going to get any bigger, so I need to do my work.

My advice to a business person. I think my first piece of advice is just pay attention to who you are and make sure your business reflects that you are a unique individual with some special gifts and you can make those available to your community and if you provide a valuable product or service to your community, then your community will support you.

Brian: Awesome. Awesome.

That’s great advice.

Could a listener do who’d be interested in finding out more about all the products and everything else that you have available on walkinpets.com.

Mark: Well, the first thing I recommend everybody do is watch our videos.

Our videos are set in by customers for the most part and they show dogs who one day are dragging themselves around the house and crying and not getting out of bed. And then a few days later they’re running in the woods.

The message of our website is that you’re aging, disabled and injured.

Pets are family and they deserve to live happy, healthy lives and they can with just a little bit of help.

You know, gone are the days when a dog can’t walk and it gets put to sleep. I mean for crying out loud, my back went out a couple of weeks ago. Don’t kill me, give me a cane. It’ll get better. Okay.

To watch these videos will give people hope, will help them understand that a disability for an animal does not need to be a life ending crisis.

It can be just a minor inconvenience and snapping a dog in a wheelchare the way we’ve got that system worked out is only a minor inconvenience.

Brian: Awesome. That’s great.

Mark, this has been a great conversation. I really appreciate it and I love to have you come back and talk some more. You’re just a wealth of knowledge and ideas.

This is just, I’m really impressed. Everybody makes sure. Go out and check out walkinpets.com.

Walkinpets.com, Mark, appreciate you being on the show. Thank you.

Mark: Thank you Brian. Great to be here.

Brian’s Closing Thoughts: You know, I really enjoyed that conversation with Mark. He has a really unique perspective on things and he’s so easy to listen to, don’t you think?

He’s knowledgeable, he could tell a good story and I wanted to focus on three different themes that ran throughout our conversation that I think we could all learn from when it comes to our businesses.

First I wanted to focus in on his origin story and I can’t stress enough how important it is to have a moving origin story if at you possibly can.

If you can build some type of a story around what brought you into this market, what brought you into the business that you currently own or run?

Well, Mark story speaks volumes as far as that goes. Him talking about Mercedes, the epileptic dog and having to make the really difficult choice to have Mercedes put down and that ties directly back into the story of what created the website.

He said, this is the website I wish I had when Mercedes was alive and that’s powerful stuff, especially when you’re talking to other pet owners.

It means a lot.

If you can create some type of story around what brought you to doing what you do, if you can build a story around it, it will take you a long way in the process.

It means something deeper than just, I wanted to get into business and make some money. The second thing he brought up that I think really moves throughout his entire career is how his business and website got started to begin with.

Oftentimes our businesses get started based on a product or a service that we then go and find a market to match up with. We go and find the customers to go with the product or service.

He started with the marketplace he started with the customers. It’s really the most ideal way to start a business if you’re starting from scratch and if you’re in the middle of a business, it’s good to step back and think directly about the marketplace first.

If you can build a business around that market, if you can build a business around your current customer base or your ideal customer base, what would it look like if you had to create a product from scratch to help them?

What would that product be?

He started his entire website to just create a conversation online and that became a community built around that website and then after all that he had a business.

After all that, he saw a need.

It’s like he said, every time someone’s complaining, there’s an opportunity.

He heard the complaints came to meet each complaint first, starting with the wheelchair and then going from there, providing everything else within that community. There’s power.

Think about how he was discussing the acceptance factor in that community. The fact that people were coming on board because they were all used to being outcasts because of how they treat their pets.

When you get a whole bunch of people together into a community where they’re all discussing things that most people would find odd, all of a sudden there’s a spirit of acceptance.

That acceptance is actually one of his products. It’s a product of the community.

It’s not something that they’re outright paying money directly for, but in buying into the community by buying a product, by hanging out on the website, they’re getting acceptance in return.

What is your business delivering that is non-tangible like that?

Do you have enough of a community where there’s some type of non-tangible exchange happening there?

Do they tie that back to you and your brand?

Another great aspect of having a community like this is the testimonial database that they’ve been able to build up. He brought up briefly about all the videos that they have on their website and on their social media from all of the satisfied customers.

Do you have a community that feels comfortable posting videos about how your product or service has helped them? Have you asked them to?

Have you encouraged it?

Have you taken the few that are out there and promoted them to encourage others?

Never ever, ever underestimate the power of the community, the power of a club, of a membership site. There’s always a way to do it.

There’s always a way to build it around your current brand.

It’s not necessarily easy, but it is possible. It’s a really good book out there called the Automatic Customer, creating a subscription business in any industry, it’s by John Warrillow.

Really good book on how you can take your business and create a subscription model if you don’t have something in your business like that. It’s definitely worth looking into and definitely something we’re going to be talking about more as we move ahead in these episodes.

One more thing about the, every time someone’s complaining, there’s an opportunity that’s really is what the entrepreneurial spirits all about, isn’t it?

I mean that’s really what it comes down to is finding the silver lining in a bad situation, looking for trouble. This is what entrepreneurs do.

This is what business owners do and having that inventor mentality of being able to fix it.

Even the way that he described how he was handling the looming trade war, the rising tariffs and so forth, and that thread of over inventory of his products. His main solution was to diversify as manufacturing.

Find other places where he can get things manufactured at in the meantime so that he’s not going to go out of business.

That’s the attitude that everyone needs out there and that’s the attitude that as an owner or an executive, you really need to be able to execute it and see that you’re executing it and realize how rare it is.

Realize how most people out there just don’t have that attitude. Knowing the good parts of what you bring to the table will help you to overcome some of the issues that he was explaining.

This is the third point that I wanted to bring up is when he discussed unexpected demands and he said, I don’t get to do this stuff I love to do anymore.

That’s a really sobering thought and my question is, do you relate to that? Do you feel like your business and even if it’s successful, do you feel like you’re bogged down in all the minutia that you don’t really enjoy doing?

Would you rather be doing everything else and are you held back by other concepts?

Other little ghosts like the imposter syndrome that he talks about. Is that a problem with you?

If so, I definitely recommend checking out that dream business transformation strategy session that I discussed earlier. Go to BrianJPombo/DreamBiz.

Overall, I think this is a great interview to hold onto and to relisten to so many great points to walk away with. I look forward to talking with Mark again in the future and see how well he’s doing with the growth of his company and his personal growth as well.

Outro: Join us again on the next Off The Grid Biz Podcast brought to you by the team at BrianJPombo.com, helping successful but overworked entrepreneurs, transform their companies into dream assets.

That’s BrianJPombo.com. If you or someone you know would like to be a guest on The Off The Grid Biz Podcast, offthegridbiz.com/contact.

Those who appear on the show do not necessarily endorse my beliefs, suggestions, or advice or any of the services provided by our sponsor. Our theme music is Cold Sun by Dell.

Our executive producer and head researcher is Sean E Douglas.

I’m Brian Pombo and until next time, I wish you peace, freedom, and success.

Greg Key – Hoss Tools: Gardening!

Greg Key with Hoss Tools
HOSS: We Help You Grow Your Own Food

Episode 002. Have you taken full advantage of “content marketing” to both educate your crowd and prepare them to buy?

Greg Key discusses how Hoss Tools (http://hosstools.com) uses a combination of superior customer service and content marketing to bring people to gardening tool website.

Amazon-Proof Your Website! http://brianjpombo.com/amazon/

Full Transcript

Intro: Welcome to The Off The Grid Biz Podcast, a place for conversations about out of the box businesses with heavy e-commerce elements. I’m Brian Pombo.

When thinking about your business or project, what do you think about when I say phrases like customer service, ideal customer profile and content marketing?

I know these are kind of dry and they’re overused so often cliches in the industry, but today’s conversation is going to uncover how to bring these concepts into actual real life for your business and how you can profit from them.

Here’s our very first conversation for this podcast and if you stay until the very end, I’m going to go over some of my takeaways from it. Listen to this….

If you’re someone who refuses to go along to get along, if you question whether the status quo was good enough for you and your family, if you want to leave this world better off than you found it and you consider independence a sacred thing, you may be a prepper, a gardener, a homesteader, a survivalist, or a farmer or rancher, an environmentalist or a rugged outdoorsman.

We are here to celebrate you whether you’re looking to improve your Maverick business or to find out more about the latest products and services available to the weekend rebel.

From selling chicken eggs online to building up your food storage or collecting handmade soap.

This show is for those who choose the road less traveled the road to self-reliance for those that are living a daring adventure life off the grid.

Brian: Greg Key is the owner of Hoss Tools.

Born and raised in South Georgia. Greg has been involved with agriculture and horticulture for over 30 years. He’s witnessed how food was grown years ago on a small family farm all the way to the huge corporations that dominate agriculture today.

Being a big believer in clean, healthy food, Greg started Hoss Tools to help people grow their own food with quality tools and supplies. He enjoys growing food sustainably on a 10 acre homestead with his wife of 34 years.

Two dogs, eight chickens, two horses and one jackass.

Preserving the harvest, making wine and enjoying his four children keeps them busy.

Greg: Grandchildren.

Brian: Sorry, four grandchildren.

Appreciate you coming on the show. Greg, welcome.

Greg: Well, thank you. Glad to be here, Brian.

Brian: Yeah, this is really great. Why don’t you give everyone an idea of what it is that you do?

Greg: About nine years ago, we started a company called Hoss Tools. And our goal is to give people the tools and information for them to be successful and grow their own food.

Brain: That’s great. How’d you get started in all of this?

Greg: Back in the early two thousands we’ve kind of seen the trend were a lot of products being imported in here.

They were being sold, but they were not being supported. So if you went about a product and it tore up, you simply threw it away and went and bought another product. And the quality of the garden tools we seen was on the demise.

I thought, you know, there’s gotta be a better way.

What we decided to do was start a company, manufacture as much product as we could in USA and make a jam-up quality product and support it. There’s nothing I hate more than to call a company and get a recording.

So when you call Hoss Tools, you get somebody that answers the phone and we’re going to be here to help you. We’re going to support you, we’re going to do whatever it takes for you to be successful using our tools and our supplies. Quality tools, quality customer service.

Brian: That sounds great.

You guys have so many things on your site right now. You’ve got your wheel hoe. One of the signature things you guys have cedar shovels, spades, forks, man tools of every kind of machetes, knives, axes, raised garden bed kits, irrigation equipment, pest control, fertilizers, food preservation tools, whether you’re fermenting or pickling.

I mean a lot of great stuff on there.

Out of all that stuff, what would you say is your top selling product?

Greg: Well, the first product that we ever started with was the wheel hoe and that continues to be a number one seller.

However, every product that you see on our site, which is around 300 and we’re in the process now adding several more. We have tested and we have looked at and we’ve made sure it’s good quality product. So we’re familiar with everything we say, we can tell you everything about it and we support it.

However, the wheel hose continues to be our number one seller.

Brian: Is it the single wheel that sells the most or the double wheel or a little bit of both of them?

Greg: About half and half.

We sell about equal amounts of each one.

Brian: One of the main ways that I found you guys, I was searching for these types of markets, but the thing that stood out to me about Hoss Tools was the amount of information that you all have out there, especially if you just go through your YouTube channel and look at all the videos you have.

And these are videos folks that are just commercials selling their products. They’re going deep into the personal knowledge that they have in gardening with these tools. They go into specifics on different vegetables.

I just have to ask you, there’s a lot of our audience are going to be preppers and so forth.

The homesteaders and what would you say are the foods that can grow with the least amount of refrigeration or no refrigeration afterwards.

What are the foods that are going to last?

Greg: You get the foods that we all love, that sweet corn and things like that that we love them. The fact is that didn’t have much of a shelf life and I’m a big believer in growing your own foods and you get to have the staples that will last.

Some of the things that we have tested, that we’ve grown, that we’d get pretty good at is those vegetables that last.

To give you an example, the winter squash, the pumpkins, which could easily fall into winter squash category, sweet potatoes and onions, leeks, guards, all those really store well and they store well without refrigeration.

So those are a lot of the things we love to grow that we can put up and we can store it and we could eat them all winter long.

I feel like a lot of people out there, we’re missing the boat on these great crops that can give you a food source without refrigeration.

You know, I live in South Georgia and we had a major hurricane Michael, that knocked us out of power for seven days.

We could go out there to the garden shed, where we had our vegetables stored up and we could get onions, we cold get garlic, we could get sweet potatos, we can get winter squash. And we can go fire the gas grill up and we can have a meal.

Not only that, but I mean it’s just a good way to prepare yourself to have that skill set to grow those vegetables that will last for a long time.

And also prepared. I mean we do a lot of canning, we do a lot of things like that around here. Having that skill set to do that. So these foods store, so you can have a food source during the winter time or heaven forbid something happened.

You could have this food source when you don’t have electricity.

Brian: Yeah, that’s great info. we’ll get more into what you guys do on your YouTube channel and so forth through your videos later.

Who would you say is your ideal customer? What’s their mindset? Where are they coming from?

Greg: Well, let me put it this way. Let me tell you who our customer is because ideally who our ideal customer is, they are 85% male and they seem to be anywhere from the 25 to, you know, 70, 80 year old.

We have some 80 something year olds who call in every night. However, we have to treat that older group a little different than we do the millennials, the younger group.

What we find is the younger customers we have are starving for information.

They don’t know how to do this and how to do that.

So we’re tried to put the content out there to give them the information they need to be able to use our tools and supplies.

However, that older group recognizes a good tool or supply and they simply just want to call and buy.

So we don’t have to do as much is education with the older group as we do with the young group.

What I have found about the millennials out there is they’re starving for information. They’re starving to learn things that they can’t find anywhere. And that’s where our YouTube channel comes in.

We’ve been so effective there and it’s just an amazing thing to me to see these young people out there want to learn and have these skillsets that have been lost through generations.

Brian: Absolutely. That makes a whole lot of sense. Because I mean, just when I was going to high school 20 years back and I took ag classes and everything and we learned a little bit, but they don’t really teach you the down and dirty of how to grow, just what you guys are teaching on your channel.

I learned so much just by sitting there and watching it or listening to your podcasts.

That’s really good info.

So you’re saying by going out there and teaching this, you’re also bringing in customers that way without you even doing a hard sell, they’re coming back your direction and buying the product.

Greg: Yeah. We don’t believe in the hard sale and we do some, I guess you could classify it as the soft sale, but we rather refer to it as content marketing. Putting content out there, show people what they can do with our products and if it fits what they need and they can come buy. That’s exactly what we try to do.

That’s been our strategy from day one is to do content marketing and do a great job at it.

Brian: Oh, that’s a great point. What do you like most about this business in this industry?

Greg: What I like most about it is my customers are exactly like I am.

I’ve been in a few businesses before in my life where I had to deal with the very wealthy people being in agriculture and horticulture from early days and it was very profitable. But people that are consumed with the way they are, they’re very rich and they are very consumable people, and that’s not who I am and I don’t like hanging out with those kind of people.

The customers that I have today, at Hoss Tools, is exactly who I am.

What I say is, they’re my kind of people and that’s what I love about this business here is I’m doing people that have the same interests that I do and have the same passions and that makes it all worthwhile.

Brian: Absolutely.

What would be your biggest gripes with your business or your industry?

Greg: Well, you know, we’re going through a lot of consolidations now.

Back 15, 20 years ago, you’d see a lot of mom and pop stores on the internet, they were selling things that they had. Those days are gone by the wayside.

Amazon has took a lot of the mom and pops and pushed him out of the way, and it’s the way of life and it’s something that we’re going to have to adjust to, and I understand it’s a natural progression.

However, it does bother me a little bit, that Amazon has taken so much of the marketplace out there and snuffed the mom and pop out a little bit and it’s changed the way that we do business.

However, like I said earlier, that’s just a natural progression of things, we just have to learn to deal with.

Brian: Absolutely.

Commercial Break – Okay. I’m going to jump in and interrupt the conversation I had with Greg, he was just talking about Amazon.com and if you’re running an eCommerce platform, chances are you have some opinions about Amazon.com and Jeff Bezos.

Now you may see him as the devil and Amazon.com as an absolute apocalypse on the e-commerce community. You may see Amazon as being helpful.

Either way, no one can deny that Amazon.com has had an impact on the industry as a whole when talking to owners and executives of eCommerce companies.

One of the most common issues I see over and over again is them asking how do we handle Amazon?

Do we work with them?

Do we work against them?

Do we try to get around them?

They certainly can’t be ignored, at least in most industries, so I actually developed a technique that I can walk you through in a little thing I call a strategy session. We can do it over the phone or we do it over video chat and I would be able to take your specific company and customize a solution to help Amazon-Proof your website.

If you’re interested in Amazon proofing your website, go to BrianJPombo.com/Amazon and that will take you to the Amazon proof my website strategy session.

Now, normally I charge $600 for this one hour session.

There’s no doubt that $600 is a great deal for what you’re getting back from this, but since I’m trying to test out podcasting and see what our reach is, if you add in the coupon code podzeroone, P O D zero one you will be discounted all the way down to $60 I’m going to take a zero right off the end.

You will only pay $60 for an hour long strategy session.

This is not a sales call. I’m not trying to rope you into anything else. If there’s something I can help you with beyond that, we can discuss that later.

Within that hour though, we’re going to talk about actual solutions, actual strategies that your company can take to make your website Amazon-Poof, to make it to where Amazon is no longer a major competitive force against you, that you can actually work around Amazon.

It will no longer be a detriment to your company.

So like I said, BrianJPombo.com/Amazon. And now back to the conversation with Greg.

Brian: Where are you finding new customers at besides this media that you’re putting out there? Where else are you finding customers?

Greg: Well, Facebook, I mean we do a little bit on Facebook. YouTube is our biggest driver.

Facebook is entirely different than YouTube is and you’ve got to treat them differently.

We do some lead generation through Facebook. However, you got to be real careful with your content, because our content doesn’t do as well on Facebook as it does on YouTube.

But it is a good start place to plant that seed and then move them over to YouTube.

If you noticed your friends and everything is big in the Facebook, they have these real social personalities. It’s a social platform. It’s where you can go and relax, look at your cousins pictures, look at their babies, you know, catch up on things.

But you don’t go to Facebook to learn anything. You go to YouTube to learn something.

You go to YouTube to learn instructional stuff.

If you’ve got a question about a product where you will review your product or a way of life, you go to YouTube to search so that you don’t do it on Facebook.

So you have to create, you know, you have to treat those two mediums completely different. But we have been successful in doing some lead generation on Facebook.

Brian: Any other places or is that your main places where you’re getting customers right now?

Greg: Yeah, it is. I mean, Instagram’s up growing.

A lot of people I talked to are doing extremely well on Instagram. I do not know much about Instagram, but I would look in Instagram very hard.

The top three I think right now is Facebook, Instagram and YouTube. YouTube probably being at the top of that list, it drives probably around 30 to 40% of our business, YouTube does.

Brian: I can see videos going back to 2012 on there. You have over 19,000 subscribers on there.

Your Row by Row Garden Show, with you and Travis hosting. For those of you who don’t know, go and check them out on YouTube Hoss Tools and you can see Greg and Travis there and they’ll sit there and they’ll talk and they go through all these different items talking about growing specific vegetables and so forth and what they’re doing and what they’re dealing with during that season.

It’s really interesting because they can take a show that’s so simple with just the camera sitting there and then at the same time you guys also have the podcast, which is just the audio of you talking available over on iTunes and other places so you can check them out there too.

Do you find that the customers that are coming to you are more educated in general by the time they get to you if they’ve been watching your YouTube videos and so forth, are they coming with more educated questions and so forth?

Greg: Absolutely. And another thing too we get there are Row by Row Garden Shows, we also have a Row by Row Facebook group. If they’re really a Facebook person, they can watch it on Facebook. We have the two different channels or they can watch on Facebook or they can watch it over on YouTube.

However, YouTube seems to be the best driver with a medium there.

So let me explain to you what we try to do with our YouTube channel with our products. Now we encourage other business to do the same thing. Go to your customer service. The person answers the phone at your business every day and talks to front person the phone that talks to the customer. Let them wright down the top five questions that they get, whether it be product, whether it be store hours, whatever it be, the top five main concerns that she or he answers on an everyday basis.

That’s the first thing you do is you make a video that’s addressing those pain points.

So you take those five and this gives you a start and you take those five and you make a video address needs. What you have done is you mentioned that question for that customer and you’ve made it easy for that customer to get an answer and you’ve took that burden off your customer service.

That’s the first one you do.

Then after you do that, then you can move it into more of the soft sale content marketing.

Brian: That’s great advice.

If we were to talk again like a year from now, what would have had to have happened over the last 12 months for you to feel happy with the progress concerning your business?

Greg: Well, we’re in the garden industry and what we found in garden industries, when the stock market is doing well and when the economy’s doing good, we have less people gardening.

We’re kind of in the mood right now, we’re satisfied with a decent percent amount of growth. We’ve grown every year and we continue to see that.

We don’t want to grow a lot because we can’t handle that. We won’t have steady growth every year. And we thought we’re going to experience that. Even with good of commerce.

We are adding a seed line for this coming year and it’s a pretty big ever for us and we’re adding 120 to a 230 different varieties come spring time.

It’s going to be interesting to see how that happens. We’re going to back these varieties up with the support that we’ve grown.

We’ve looked at them and we know these are good varieties, see business as competitive business. So we got to be on our game to be here and be upsale seeds and we’ve got to give people a compelling reason to buy from us.

And so a year from now when we talk, I hope you asked me, was the seed business a good decision to make a fabulous going into a whole new line.

Brian: What are the main obstacles do you see standing in your way from getting to where you want to get with seeds within a year?

Greg: Oh, just let getting the word out there. You’re like, I’m not going to sit around and give people a compelling reason, because you know, everybody’s selling seeds. But giving people a compelling reason to know why they should come to us.

Thousands of dollars to put in a cloud control warehouse so we can control the temperature of the humidity so that our seeds germination will hold up better.

We’re going to do pack to order. So if somebody wants a pound they can call in and we’ll pack that up and send it to them.

We’re real proud of the fact we get most of the orders up the sameday.

What we have to do is convey all those points, that I just mentioned, all the way to the customer and make them understand, wow, they should buy from us. And if we can do that, then I think we will be successful.

Brian: Awesome. Greg, this has been a great talk, a great look into your industry and where you’ve come from on this.

It’s really, really interesting.

Let’s say someone’s brand new to Hoss Tools. What could a listener do?

What would you recommend them do if they’re interested in finding out more about your products?

Greg: Oh, absolutely. Go to our YouTube channel Hoss Tools. Join our Facebook group Row by Row.

What we have found, our Facebook group is we’re pretty knowledgeable about what we do. There’s a lot of people that we have that we’ve sold to that we’ve interacted with it are part of our Facebook group.

They can answer a lot of garden questions, so if you have a problem with any type of garden or you’ve got a question posted there on the Facebook group, if we don’t answer it, some the rest of them chime in there and maybe give a look different opinions.

That’s the great part of the group is the interaction.

If Simply got a question about products, or about our company, you can go to YouTube and we’ve got close to 200 different video. So you could find the answer there somewhere.

Brian: Greg Key from Hoss Tools. Appreciate you coming on the show, thank you.

Greg: Thank you.

Brian’s Commentary: Wow, that was a really good conversation.

In a short period of time, Greg went over a lot of ideas that I’d like to go back and put a little final point on.

First off when he’s discussing his concept of an ideal customer target market. The one of the first things he points out is it’s people that are looking to grow their own food.

Well, that’s a very clear idea and when he gets into the demographics of 85% ages 25 to 80 and talking about the difference between the younger customer and the older customer, the younger customer being starved for information, which is where their content marketing comes into play.

And if you look at what he’s doing for content marketing and why having a huge focus on their YouTube, and this isn’t necessarily something that you would want to do to focus primarily on video, you have to look at your market, look at what you have the ability to do and what you think you’d work out best at, but focus on it once you find your form of content marketing.

Nothing works greater than having content marketing that educates, entertains and drives traffic back to your website.

Look at what he’s doing with YouTube.

They have regular shows, they have personalities on there. They’re actually discussing the thing that the person wants to do, which is grow their own food and discussing everything around that. They’re not just promoting a product, they’re not just promoting their tools or their upcoming seed line.

They’re discussing everything around it, making it entertaining, informational that helps relate with people and actually starts driving people back to your website.

Eventually they become customers, but in the meantime, in the very beginning, they’re getting to know, like and trust you. This is a term that comes from old times sales people that know you, like you and trust your ones that are going to do business with you.

Not just once, but ongoing.

Also the fact that he defined his customer as my customers are exactly like I am. My type of people, my kind of people, and I’d like to point out if you hate your customers or your clientele, you’re going to be in big trouble.

If you’ll look at the fact that he relates so much with his customers that he believes he knows what they’re looking for and he talks with his customers both via social media and via customer service line and the people that are running customer service.

His focus on ideal customer service on actually having a live person who could answer the phone, someone they’re local that they can discuss with. Relating that back to the content marketing, so creating content based on the most common questions that you get back.

That is such a huge service that you could provide and that step will make you more relatable back to your customer base. It becomes a virtuous loop where you get to know your customers better, you serve them better, you answer their questions before they actually post them and it makes your whole process work 10 times more effective.

Also, Greg has a very clear understanding of the flow of the customers, so he knows that if he’s meeting them on Facebook, he wants to bring them over to YouTube and educate them a little more and from there eventually get them to the website.

The speed of getting someone to purchase does not necessarily mean that they’re going to purchase ongoing, but that relationship, building the relationship via your content is what’s going to grow things long-term.

Finally, the question that he put out asking, what do my customers need?

What does my market need?

And going back to them and finding out what they’re looking for, more of, led them to developing a new seed line and actually start producing seeds or delivering seeds to the market.

This is the Disney model. If you watch what the Disney corporation has done, they go back and they look at, okay, what do they need next?

Disney starts off with babies. You see Minnie mouse on the diapers, you see all these characters being introduced as early as possible, and then they take them the next step.

Okay, what is the next thing?

The next age group, what are they looking for?

They have an entire channel playing to preschoolers with all the characters. They have toys associated with them every step of the way throughout your entire life.

There’s a place for Disney that they’re producing content directly to you regardless of what age or gender you are.

If you could step back and look at your business and try to find a way to be able to speak directly to people ongoing in the same way and ask them really what do they need next? Okay.

Once they have the seeds, what do they need next?

What is the information that my market is asking for?

What are the visitors to my website looking for more of?

If you’re talking to them directly, like via live, over the phone, that makes a big difference.

If you’re talking via social media to your customer base, that’s going to help you out a whole lot. The whole idea is to really get inside your customer’s head and answer the questions they have before they even pose them.

I think this has been a great start for our podcast and where we’re going in the future. I think we’re going to be going more in depth into these concepts over time, so be sure and stay tuned.

Go and visit BrianJPombo.com to find out more about me and what I offer and come back for episode two.

We’ve got another great conversation coming right up.

Outro: Join us again on the next off the grid is podcast brought to you by the team at BrianJPombo.com, helping successful but overworked entrepreneurs, transform their companies into dream assets.

That’s BrianJPombo.com.

If you or someone you know would like to be a guest on The Off The Grid Biz Podcast, offthegridbiz.com/contact. Those who appear on the show do not necessarily endorse my beliefs, suggestions, or advice or any of the services provided by our sponsor. Our theme music is Cold Sun by Dell. Our executive producer and head researcher is Sean E Douglas. I’m Brian Pombo and until next time, I wish you peace, freedom, and success.