Corwin Bell & Karen Sadenwater – BackYardHive

BackYardHive

Corwin Bell
Corwin Bell

 

Karen Sadenwater
Karen Sadenwater

 

Established in 2005, BackYardHive is committed to bee-centric practices that increase the survivability of colonies through their Bee Guardian Methods.

Corwin Bell and Karen Sadenwater join us to talk about their transition from starting out as computer animation to developing a deep passion for beekeeping from observing bee behavior, to help save the bee and teach others how to safely help our friendly flyers today, and in the future!

Checkout their leading innovation products like the Cozy Cover and the Cathedral Hive, while soaking up quality information at their site below!

Checkout BackYardHive Today – https://backyardhive.com/

Transcription

Brian: In 1995, Corwin Bell started keeping bees due to a longtime fascination with this delicate pollinator. Along with Karen Sadenwater, Corwin founded BackyardHive.com in the spring of 2005.

They are committed to be centered practices that increase the survivability of colonies.

If the bees are cared for by applying the Bee Guardian methods that they teach, then the survival genetics and healthy behavioral traits will be preserved within the gene pool.

Backyard Hive was the first to offer backyard beekeepers, online resources, training DVDs, and information about getting started in a lifetime of top bar beekeeping. They realize the need early on and became the very first organization to make available fully assembled top bar hives on the web.

BackyardHive.com is committed to sharing knowledge and top bar hive technologies that encourage and enable backyard beekeepers to be successful and completely chemical free.

Corwin and Karen, welcome to the Off The Grid Biz Podcast.

Corwin & Karen: Hey, Brian.

Brian: It’s great having you here. Why don’t you let us know a little bit about what it is that you do?

Corwin: Well, we have a business called BackYardHive. And it’s about teaching natural beekeeping for people that are gonna keep bees in their backyards.

So we do classes, we do intensives, we innovate in the bee space. Have two of our own design hives we’ve worked on over the years, and pretty much in unnatural beekeeping is our thing without using you know, chemical treatments at all or smoke or sugar. So we really promote that. That’s pretty much what BackYardHive is doing.

Karen: Yeah, we really want to teach people that method, you know, backyard beekeeping and natural beekeeping and treatment free.

Brian: Well, that’s fabulous. So you started the website in 2005, right?

Corwin: Yeah.

Brian: And tell me about what led up to that, what was your life up till that point?

Corwin: Well, yeah, it’s funny, because when someone says, oh, you’re a beekeeper, I’m like, no, no, I’m a bee researcher more than anything. And even then it’s odd that I’m doing bees.

I started off in the film industry doing TV commercials. Then I moved into doing game design for computer games. I was the first one to put out a computer game on CD ROM for Hanna Barbera called Page Master. It came out on the same weekend that Lion King did so I just crushed our game on the endcaps. But it was great game.

Then, I kept working in the game genre that we work in is called serious games.

Karen: And games for health.

Corwin: And games for health.

So they’re games that aren’t like driving cars and playing with little characters. So from that we did, The Journey To The Wild Divine, which was a big hit. The Dalai Lama played it and it was had finger sensors that read your bio feedback for real and that’s how you played the game. But people call it “mist for mystics” is what Wired magazine actually called it.

And then, we went on from there. So now we’re overlapping. Now we’re doing the wild divine project. And here comes you know, I’m like, oh, these are cool. I want to do bees, and basically went online. Back then it was like the modem kind of online, right.

And I found this guy Marty Hardison who did this thing called Top Bar because traditional beekeeping with the white boxes, the square white boxes, and they were all excited about having their chemicals in there and these frames and it was complicated. I’m like, I’m on 40 acres down and outside of Boulder, and it’s a kid I’ve been climbing trees up to beehives, thinking I’m gonna stick my hand in there and maybe get honey or something.

So I wasn’t buying the idea that these bees were not dying, and no one was treating them. They’re up in the tree and they’re doing fine.

So I was looking for a simple method.

Meanwhile, I’m still doing computer animation on the side and turning knock these games out but so then I built this hive from these plans that Marty Hardison had. And so a top bar hive is a long box and you put basically bear bars across the top and the bees look up and they go, oh, this looks like a good place to draw one of our hundred percent natural combs. Right.

And so then they do that, so that so that appealed to me. I built one hive. And then I don’t know word got out that I was “Joe beekeeper” and I wasn’t and so I just got calls everyone’s like, “we have a swarm” and that’s when the bees split and half them go off find a new home. And so I was getting all these swarm calls and their like, “oh can you get the sworm?” I’m like okay, and I go out and catch the swarm and then I’d come home be like up till two o’clock building another beebox and so I built six beehives.

So my big dive was like six beehives right out of the chute, paralleling that we did the first CD ROM, we put Newsweek on a DVD, okay, which interactive and then that was a big deal. Or it wasn’t Newsweek it was Oracle, that got written up in Newsweek.

In my spare time, I’d go look at my bees and try to figure him out. And pretty much after about three or four years, I was just figuring it out because I didn’t have a mentor and it was a totally new hive and the beekeepers were talking a different language.

They didn’t respect the kind of hive I was doing. And I was like, okay, whatever. So I’ll just be in my little bubble. And so pretty much I just learned everything about them through observation.

What I found was that I wanted to see what they were doing inside the hive. And so I started putting windows in. So every hive we came in observation hive, and I could open the door that thing and look in there. It was like the ultimate ant farm.

Then we put the website up 2005, because we have the German woodworker that was making these hives with windows so we’re the first ones to sell a fully assembled hive. We’re the first ones to put observation windows in all the hives.

So then we did a lot of pretty well respecting, well known computer games for training doctors about patient safety. And that was all interactive stuff there. We were doing, you know, big animation type stuff.

Then was about, I think it was about six years that I just was working with the bees, and I start realizing that I probably knew a heck of a lot more than a lot of the beekeepers out there. Because I just spent a lot of time observing them.

Interesting enough, when you understand the bees as a super organism, which they are, right. It’s not like a bunch of insects in a box.

It’s actually one being and how they interact is amazing. There’s not hierarchies, the Queen’s not leading the show, they all are like little computer programs that have little software installed in them. And that’s how they all interact.

And so you see all these emergent behaviors like you would see out of a computer game, or say particle systems. When you put a bunch of particles and give them rules, they all it starts to do something she’s in emerging behaviors.

So then I realized that what was happening to the bees, because they were starting to collapse and have problems is that the breeding of the bees, they’re flattening the genetic pool.

And they were basically breeding out all their computer programs that would keep them healthy and happy. And since I didn’t do the traditional route, where you go by bees and like in the mail, um, it’s kind of a weird thing. But you can get these kind of bees that are packages.

Yeah, they call them packages, I was just catching swarm. So I was catching wild swarms out of the woods, you know, bringing them in. And then everybody thought that I needed to be teaching them how to do this. So I had mentioned apprentices for a while.

Let’s see, I got selected as a 2007 master artists in Denver. So I did a big show, and that all went out to Burning Man.

So a lot of it has to do with I innovate and whatever space, I just like innovation. And so what I set out, I was like, I’m gonna create the ultimate hive but I’m gonna let the bees tell me, show me how to build it, what do they want.

I build these different shapes and different passages. And there’s different ways and I’d give it to them for a year innovating and be space is hard, because you can’t get it done and see what happens in a day. It’s a whole year, right.

I just give them these different beehives, and I would watch how they interacted with the nest space and how their it’s called a nest, technically for their brood and their whole thing that they build in a beehive.

So then I came out with The Golden Mean Hive, which is all these ratios, which was amazing, because they just some how that ratio was just perfectly what they wanted, they wanted 40 liters of space. They wanted to have this certain proportion so that the bees did really well on that. Everything out the window.

Still were selling those pretty well, online.

So then I work towards this one hive, I call it The Cathedral Hive. And it’s fantastic. I mean, it’s just an amazing hive. And what was cool is that it’s kind of been adopted.

People, like there’s a Langstroth Hive, which is the white boxes.

There’s a Warre Hive, which is a smaller kind of Langstroth type hive.

And there’s a you know, the old skeps of course, that you see in the movies and pictures and stuff.

What happens, everyone started treating The Cathedral Hive as a hive type.

Incidentally, they just didn’t know, when like newbies that would come into the bee world would go, oh, there’s a Cathedral Hive. And it’s like, well, The Cathedral Hive isn’t that type, it is our cathedral, right?

So yeah, I think that’s pretty much how I got where I’m at now and then just expanded out the website and I kept innovating. You know, the bee space is so easy to innovate in because the technology for beekeepers is like 100 years old?

There’s just been no innovation because there’s no money in beekeeping. Until all these people that had money wanted to have bees.

And then the colony collapse thing hit. I was the first one talking about it and saying what was going on. People are saying you’re the expert. Like, I’m not an expert. I don’t think anyone can be an expert with bees. They’re just too complex.

So yeah, I was kind of one of the four runners in that net Colony Collapse thing that was going on. And you know, it’s kind of like the chemical companies trying to pitch say it’s the beekeepers, management problems.

The beekeepers are saying, well, it’s pesticides and the chemicals, and it’s both commercial beekeeping and the way they do it. Since then, I’ve created this thing called a Robber Trap, which is robbing in beehives that are in people’s yards is skyrocketing, because everyone’s getting beehives in their backyard.

Okay, we did this thing called a Cozy Cover, which basically is this canvas dubay for a beehive and it wraps around like this jacket really tight.

Because it was 2017, 2018, between that then that winter that I started to see these massive drops in temperature. So we did the whole spreadsheet when all of that to 2006 in the Front Range, and started graphing 40 plus drop temperatures, seeing the increase of them because of climate change.

That was knocking everybody out 2000 around here, Montana, Kansas, there’s this huge dip that came down and just wipe everybody out. And that was just a huge wake up call. Because, you know, being in that space, no one else knew it from the outside world going to King Supers and going shopping.

No one knew what had happened behind the scenes, but it was heavy. And it was big.

And of course the beekeepers came out of it because they just kept splitting their hives and stuff. But everyone was strapped on that. And so the Cozy Cover is actually filled with wool, sheep’s wool. And it’s being studied at Cornell last year and again this year with Thomas Seeley and Robin Radcliffe, they’re finding out that the beehive with the cozy cover is looking like the inside of a tree over winter.

It’s buffering all these big drops in these, you know, dives and sharp temperature fluctuations. So that’s really exciting.

I could go on about the innovations, but I mean, it was just such a fun space to dive into and start innovating. Yeah, so that’s pretty much where I think we got a current now.

Brian: Yeah, well that’s fabulous.

So Karen, how do you play into all this?

Karen: I started actually, with the computer games with Corwin. He was one of my instructors for computer animation actually was a instructor for a while and that’s where we met.

That’s when I worked on The Journey To Wild Divine, that computer game for health.

As we were working, we’re working on that, and it was swarm season. I was kind of learning a little bit about bees, because he was already doing bees. And I think the very first time we got the hive with Carlos was that, umm…yeah, we were busy, it was swarm season, but I had caught a swarm. And we’re like, we don’t have time to make the hive.

So we asked Carlos and he was able to whip one up and whatnot. And so that was the first kind of backyard hive.

And then Corwin is like, well, let’s put an observation window in the next one, and this and that. Just kept developing off that, you know, kind of initial thing and that kind of relationship with Carlos to get them made, and then online.

Then we had a friend that you know, knew how to do websites, and some marketing. And so we got it up there. Yeah, I was just kind of helping do all that and learning some at the same time. I knew a little bit about websites back then and know a lot more now.

Corwin: What was funny, too, is right at that time we were like everyone was like, well, how do you do this, and they were living in different places. And so they couldn’t come to a class.

So we made an hour and a half DVD about bees, how to get started, how to do and all this and filmmakers and video editors, we kind of knocked it out of the park. Because I was like we didn’t have to hire a team to do it. We just shot it all ourselves.

And it’s still selling out there. It’s been selling for about 10 years. Now people go, you give them a DVD and say hey, check out the bees, and they’re like, I don’t have a DVD. So now we’re streaming it.

Brian: Isn’t that funny.

Corwin: Yeah.

Brian: Oh that’s fabulous.

So if we took you back to the very beginning, when you guys first got the website out, 2005, how did you get your first initial customers?

How did the word get out from there?

How are people finding you?

Corwin: Well we had our friend Doug, and he was really good at doing some web marketing even back then. And so it was kind of new to us for sure. He kind of, I think, got some keyword searches.

That was pretty new. I mean, he was pretty on the edge of that, getting some articles written up. So we would all get together and he’d take notes, you’d have this weird concept that when you wrote these articles, you had to have these words in it for some reason, you know, I was like, why is it gonna put that right towards the top?

And he did the keyword searches. Because they put these in here, like, well, why don’t we just duplicate it?

No, no, no, don’t duplicate pages. And all this, you know?

Brian: Yeah, yeah. I remember I was in that field at that time, so I know what that’s like. That’s great.

So those initial people that were coming in, what were they seeing on your site?

Did you have a hive available up for that time, did you just have the training?

What was available in the very beginning?

Corwin: Yeah, we had the beehive. And then we had the DVD and then a bunch of articles.

Karen: You know, it’s just like you would interview Corwin, and he just say, you know, this is how I learned it and this is what I did. We just make articles out to gain rank.

Corwin: Yeah, and those in those articles kept driving traffic.

So anytime anyone googled something about bees, we would be on the first page because we were really in that backyard have bee space before anybody else really got there.

There was a lot of low hanging fruit that we just didn’t have the time because this was just a side thing that we were doing it with the

We could have really hit that a little harder, I think, you know.

Brian: Sure, yeah.

So how are new people finding you today?

How are they coming across you?

Karen: I mean, there’s a lot of beekeeping sites out there, but we still try to keep ourselves kind of up there on the top. And just because we have some legacy articles and content and efforts, that’s really good for Google searches, you know, but we’ve taught classes now for since almost the beginning.

We teach classes, it’s word of mouth, we’ve traveled, we’ve traveled internationally, some we went, and we do conferences. We did like the first organic beekeeping conference down in Arizona, classes here all over Colorado, California, Washington, I mean, on and on East Coast we’ve done some conference and just keep the ball rolling.

And we definitely fine tune our website as much as we can and have time to, we don’t always have that we always just keep up with that. Yeah, and then, you know, put out an email blast all the time and get people information, and, you know, just keep people engaged.

Corwin: I definitely think that the innovations are drawing the attention to us.

Karen: That’s true.

Corwin: And then the Cathedral Hive, I mean, if you know top bars, and you know the other two hive types, it’s just fantastic to work with. You can tell that it’s the bees do really well in it, and the Cathedral Hive is now you know, everyone’s like, well, what’s that?

But really linking that and what we do to natural beekeeping, and so a lot of people are now going well, you know, we tried doing the bees this way and they keep dying. So maybe we’re not doing something right. Let’s see what these guys are doing. Yeah.

Brian: Make sense. That’s, that’s really cool. And who would you say is the ideal customer?

Do you have an ideal customer or do you have is it kind of go across the range from beginners to more advanced people that show up on your site and get the most out of it, or what would you say about that?

Corwin: The ideal customer is women, they like gardening, and maybe they have backyard chickens. Then it’s funny, because a lot of people, you know, they want to do something for the environment.

They want to do something for, you know, nature and the planet and what can they do is amazing thing that you can do keep the pollinators healthy and happy. And so we coined the phrase, a Bee Guardian. When I was starting people thought, oh, you’re a beekeeper. And I’m like, I’m not a beekeeper. Because I don’t smoke the bees. I don’t put sugar and I don’t do all this stuff. So I’m don’t put me in that.

And then the beekeepers tried to say, oh, your a Bee Haver. Like kind of derogatory, like, yeah, oh, you’re a hobby beekeeper.

I’m like, no, dude, that’s not it. This is, we’re talking about genetics. We’re talking about super organisms and we’re doing research projects.

So that’s why we’ve coined the term Bee Guardian.

So our ideal person out there wants to be a Bee Guardian, and some that helps preserve and protect the genetics of the bees and from that angle.

Karen: Yeah. And then once people get these in their backyard, it’s amazing. We just because we hear everybody’s story all the time. And it’s like, they just have this huge awareness of what’s around them now.

Now they know when the first plants come up, and they recognize yo the dandelions are so good. And then they recognize, oh, what’s next in their yard and what their neighbor has, and then their neighbors get involved.

So it really just expands this huge kind of growth and community just around somebody having the beehive in their backyard.

Corwin: Yeah. And so what if you look kind of like an internal mission statement. It’s bringing meaning into people’s lives. And the vehicle is the beehive and the vehicle is healthy beehives.

So when you see people’s face light up, when they get their bees, oh my gosh, it’s so rewarding to see that. It just brings meaning and they can open up the windows and the kids can look in the beehive and they can see the honey being made and they can like neighbors come over.

It’s really project based learning for kids.

Here’s this, I mean, the bees you have to deal with you know, weathers and temperatures and and know your biology and know your math and because the bees have gestation periods.

So we go into a lot of elementary schools and set them as little citizens scientists trying to figure out why the bees might have died and fantastic and seeing those kids.

And I mean, you get a class of kids and they know more than the adults and you say who knows what a drone is they’re like I know. Yeah, so really, that’s that’s rewarding that we don’t have scared kids running around because bees are gonna sting them.

Brian: Yeah.

Corwin: Bee’s are cute.

Brian: That’s great. That’s really, really cool.

And it’s great when you’re able to have you know, from the outside people see, okay, you’ve got a business, you’ve got a website, but when you’re able to find the magic behind it, like you just described, you know, bringing meaning into people’s lives of the vehicle, only being the bees and the beehive.

That’s fabulous, and it’s important that everybody listening understand that there’s magic behind every one of our, you know, we talk a lot about business on the show. It’s a business. Yeah. But there’s something deeper there.

That’s really cool that you’ve discovered and you can put it into words.

Corwin: Yeah.

Brian: What would you say is the top seller that you’re dealing with right now?

Is it the Cathedral Hive, or is it one of your training courses?

What is it?

Corwin: The top ones definitely the Cathedral Hive, then the Cozy Cover.

The Cozy Cover is just saving bees like crazy. I mean, people, that is really the next step that people need to get those bees, so they don’t have to deal with those fluctuations.

I’ve done a ton of research on that working with University of Colorado here. We’re doing some temperature studies and insulation studies. Then the courses are just I mean, we pretty much have to cut them off and so they definitely do that.

And you know, I still doing these computer projects, I just don’t drop everything go fly around the place everywhere.

Karen: We are just now just coming, you know, because of the COVID and everything, coming up with online module bee classes. Pretty soon, we hope by Christmas that we’ll have those up and running, we’re actually editing as books we get off, so.

Brian: 0h, great.

Well that brings up another good point. We’re recording this, regardless of when you’re listening to it. We’re recording this in October, late October of 2020.

So we’re still dealing with the effects of COVID-19 and everything surrounding that, how has that affected you and your business?

Corwin: When it first you know, struck. Everybody, you kind of went quiet, you know, all our online stuff is coming up and disappear for about two weeks. That’s like peak season for us. You know, that’s when it’s getting geared up and getting ready for spring.

Yeah, so there was also this period when it was a real quiet lul, we’re gonna maybe we should chalk it up the vegetables.

Then everyone just kept going. It’s such a powerful thing that people wanted to do wanted to do. And they just, it’s not going to stop them. And it’s not that expensive to get into. So pretty much you know, now we’ve got a little bit of the election lul.

And also, this is our low season to October.

Brian: But leading into it you did you see a bit of a rise like a lot of other people in this space, just because people were at home and they’re looking for things to do?

Corwin: Yeah, for sure.

And we do some hive plans for our hives and we sell kits. So a lot of people are staying home. We also found out that the lumber yards that we get our wood from were just stripped. Everyone was home doing home projects.

Brian: Oh, yeah.

Corwin: You might have to go get a you know, drill bit. Like, where are all the drill bits? Surprise, surprise.

Brian: That’s interesting, because the thing that you wouldn’t normally think about. But it’s true. I think I think we saw the same thing in this area.

So touched on a little bit of this already, but as a whole, what do you like best about your business and your industry?

Corwin: Well I mean, I’m not making something that’s polluting, that’s makes me happy. And I’m helping others to help themselves and the environment. That’s a big plus, you know, you don’t get turned away at a potluck.

If you have a big hunk of comb. You know, you bring another pan of quiche and everyone’s like, we’ve got a lot of that going around right now.

But uh, so the honey is amazing. It’s interesting, all the things that I mean, honey was more than gold in several times in history, its weight and gold, it was more precious.

So we’re trying to bring more awareness to you know, cheap honey is sugar water and karo syrup mixed with some honey.

So you’re really, you know, it’s kind of like, good olive oil. You’ve got to know the farmer, you got to have be traceable. Otherwise you’re getting a doctored…God what you’re doing the honey is crazy, this stuff you get at the stores.

Brian: Yeah.

Corwin: Chinese honey and all the stuff. That’s nice. So there’s a lot of ways that I think that we’re affecting society, maybe in those kind of respects is like bringing that awareness. So that’s I think that’s we have a mouthpiece. We have something to say in that space, right gives us a way to talk about it.

Brian: Oh, that’s fabulous. On the other hand, if you could change one thing about your business or your industry, what would it be?

Corwin: Get the beekeeping practices off of the sugar, get away from the chemicals, getting farmers to know that they’re spraying is affecting the pollinators, not just the bees. I mean, it’s crashing, all the other pollinators are crashing, and it’s like no one’s seeing it because it’s not a managed livestock, if you will, changing that industry for sure.

Like I said, bringing up the value of honey so that beekeepers don’t have to take all these shortcuts. They should be able to go to the farmers market and be getting as much money as a lawyer because you have to know a lot.

So it’s definitely bringing that awareness up.

And then in terms of our own business, what would we change?

Karen: Going to be doing the Bee Guardian Project and getting that kind of, you know, really focus more on more of the research and working with some of the universities.

Corwin: So yeah, we started the Bee Guardian Project, which is the advocacy limb of BackYardHive.

And so that’s doing research studies, raising money to get more awareness to the kids. So doing a lot more kid projects, trying to get some, you know, funding in to continue innovating in this space.

I would say that thing that I could change, but I’m not sure quite how to change it is just the supply. I mean, the supply like we have a woodworker that makes the hives is one guy.

Everyone thinks were this mega business that have some warehouse somewhere, we have all these employees, and it’s not what’s happening.

We have several really hardworking, and some couple really awesome interns. That’s a tough, you know, because here, it’s coming up to Christmas, and you need to have 40 hives built and ready to go.

But and we get a few calls now and they’re like, you guys haven’t returned my call today. I’m like, gosh, if you’d saw make calls we get. And I got a computer project.

Brian: Well, that’s great. So if we were to talk with you saying a year from now, and we look back over the last year, the last 12 months, what would have had to have happen for you to feel happy with all the results in your business in your life?

Corwin: The key is that, you know, as we were now we have a board that’s on the bigger end project. And they’re all super sharp and, you know, branding lady that’s done, she started a branding company sold a branding company, she knows her stuff.

We got a producer lady that I actually, well, two of the women on the board, I actually went to elementary school with in Boulder and I met them in first and second grade. So they’re trustworthy.

So when they looked into our little world of BackYardHive from their outside vantage point, they’re like, you know what, you got to do these modules because your audience is big, but you can’t go to do 20 or 30 people at a time on farms and expect to really get the word out. So that was pretty exciting.

And we have a lot of people that will fly in, you know, coming from Australia, and they’re like, are you gonna be in Europe? And I’m like no.

So, yeah, I would say that what needs to happen is we need to get these modules out there.

Like I said, these people on the border saying, you know, you’ve been doing this so long, you have so much to say and it’s so unique. My perspective, because I’m not an epidemiologist, I’m not a beekeeper.

I’m smart because I do computer game design. So I’m coming at it from that different angle. So I think that getting these these modules out and giving these people a different way to approach beekeeping, or being a Bee Guardian. That’s so that’s what I hope to be saying a year from now is that, yeah, we succeeded in getting that information out there in a nice, pretty way.

Brian: What are the obstacles standing in your way of getting there right now?

Corwin: That I have to build beehives every now and then, too many. And I’m not, I guess I’m a woodworker now, but I’m not really a woodworker. If we just get another be another woodworker on, then now you’re kind of dealing with paying those guys, right?

We don’t want to become a mega beekeeping supply house. That’s not what I don’t want to manage people.

And that’s not my skill base. Nor do I care to do that. People are kind of hard to manage.

Karen: We keep it to really excited interns and people that are really who we like to manage.

Corwin: Yeah, having, you know, we call them A student, or even just, anyone that comes on our team is someone that is really sharp, they’re the top of their game, we’re not going to go for the bee, you know, and kind of get this and, you know, and that’s and so being nimble in this space and being nimble as a small business, that I think that’s the key to it for us.

Brian: That’s a great point and a great a great tip out there for all other business owners out there. Do you have any other blanket advice that you would like to give other people that like to build something like this or would like to take their companies to something like the level that you’ve been able to build BackYardHive to?

Corwin: The thing that I hear the most is someone’s got this idea, and then they built so many little businesses and sewing little product and innovated in spaces and it’s like, first of all, you’re making it for yourself because you want it and you want to see it and you want to play with it and you want to, it’s got to be what you want to do.

So don’t go out and try and build something because you think that the horses are going to come and feed your trough, right?

You want to first make it for yourself and be happy and satisfied with the quality that you’re doing there. I would say nimble team for sure. Don’t get greedy and expand too fast.

Also, you want to diversify, but you have to diversify very smart, very wisely. Because one little limb of product, if you will, it starts to kind of get in shaky ground or something, you still have something else that will prop it up. So diversify, don’t diversify too quick.

Karen: Research what else is out there. If you have an idea about something, you know, look who else is doing it? Or you know, what other companies or somebody else out there doing?

And what are they doing?

Corwin: A week of looking around and going, am I just reinventing the wheel? And then you have these other guys that are like you’re just drinking your own Kool Aid, you’re so convinced in your little world that what you have is your idea to build this business is so amazing.

You got to look outside your box and get feedback from your friends and other business people.

Brian: Awesome. Corwin and Karen, that’s great advice and I really appreciate the time you spent with us, you got an incredible story behind you. And both where you’ve been where you’re going with BackYardHive.com.

Is there anything that I haven’t asked you that you’d like to answer?

Corwin: I think like you were saying just there in your outro was that we have a good story. And that’s what the people want to see when they go to your site.

I think we all do this when we go to look at a site. And you know, Patagonia or whatever you want to hear the story you want to hear there’s real people there that are making good decisions, kind of decisions, right?

And respecting other people and the environment on their way to make those decisions.

So I think having the story to, you know, fall behind a product or an idea or a business. I think that’s the key is having the real true story. Not something made up and prefabricated but something that you really are passionate about.

Brian: Awesome. Fabulous. Thank you so much.

Let any listener know that wants to find out more about backyard hive.

Corwin: Yeah, BackYardHive.com. And that’s hive. It’s not plural. It’s just BackYardHive.com.

And there’s tons of really good information on our site about starting a beehive or the DVDs are really good thing to start with two is watching now. It’s pretty inspiring.

Karen: Yeah, sure. People really enjoy it and they do get a lot out of it. And it’s something that you can just keep watching, you know, get it before the hive and you get the hive and you go back and look at it and just you know you’re able to rewatch it.

When you got bees then you go, oh yeah, that’s what I need to be doing.

Brian: That’s great. Well, I can’t wait to see where backyard hive and your Bee Guardian project and everything else is going in the future. So we’d love to have you back. But Corbin and Karen thanks for being on the Off The Grid Biz Podcast.

Corwin and Karen: Thanks Brian.

Brian’s Closing Thoughts: Great having Corwin and Karen on the show, I really like that there’s so many different perspectives. I can go on and on about this conversation, but I’m just gonna break down a couple of ideas that are coming to me right now.

One is that you have this physical product, this beehive, these top bar beehives that Corwin was developing. They had a life of their own, they were selling plans for them everything else and putting that out there and letting people get a try on that.

Then at the same time, they have the information side of the business where they’re training people up on what these do and what the thought process is behind them. And how to go about being a Bee Guardian as he puts it, that brings a whole nother end it, but I’ll get to into that in a second.

First, the concept of having a physical product versus an informational product. And those are two different types of businesses, but they marry well together.

So if you have an information based business, sometimes having a physical product brings a whole nother dimension into the business. You’ll see your customer base completely come live in a different way when you introduce a physical product, if you haven’t had one up until then.

At the same time, if you have only physical products, having informational products that back that up makes a huge difference and adds a whole nother revenue stream to what you’re already doing.

So that’s really cool how he’s been able to do that.

Also being able to define themselves as Bee Guardians, versus beekeepers, or any of the other terms that he mentioned, just completely standing out. Saying we are not like everybody else.

When you plant that flag in the ground and you put yourself above and beyond what everyone else is doing out there. Not that you’re saying you’re better than everybody, but that you are just different.

This is something different, you have to experience it, you have to listen to our story, you have to try what we’re doing because it isn’t like anything you’ve done before.

This goes back to a principle that you hear people talk about a lot called the Blue Ocean Strategy is based on a book. And the idea is if you can make yourself so completely different than everybody else, that you have a completely blue ocean all to yourself. You’re not in so much competition with other sharks for food, that the waters become red with competition. It’s a blue ocean, it’s your own ocean, you define what it is.

And by defining themselves that way, allows them to stand out, which is really a cool thing.

But also all the difficulties that he talked about that he’s faced in his business, he can see that a lot of it comes back to not being too close then in your own box. And you know, surrounding yourself with just what you want to hear.

You have to get outside that box and have to talk to people outside the industry. You have to talk to customers, you have to talk to other people and really get other ideas in there.

Because as business owners as innovators oftentimes we get stuck in, well, this is what I want to do and this is what I think should happen. But we don’t always take into account other people’s opinions or other thoughts, and we kind of create our own echo chambers.

I like that advice that he was saying toward the end about really making sure that you look at it outside of your own dimensions. That’s really a big difference.

All in all, great conversation. And really great meeting Corwin and Karen and talking to them can’t wait to see what they have coming up in the future with BackyardHive.com.

RaeJean Wilson – GloryBee

RaeJean Wilson
GloryBee

Episode 28.

How do you stand out in front of your customers? Have you adopted a cause that your clients can relate with?

RaeJean Wilson is the Senior Vice President of GloryBee, a family-run company since 1975. Her parents, Dick and Pat Turanski started GloryBee Foods with a dream of providing natural, healthy ingredients for the people of their town. It has grown to international fame, but they have never lost the original principles.

In our conversation, RaeJean discusses how she never saw herself in the family business, but has fallen in love with the process, the customers and the cause they have set out on to “Save the Bee.”

Where is your company going to be in 45 years? Listen Now!

Beat out your competition – EVEN if it’s Amazon.com: https://brianjpombo.com/amazonbook

Full Transcript

RaeJean: Another fun dream of mine was have a healthy event we have a save to be five k, this will be the six year we’ve been fortunate enough to raise over $10,000 the last couple years at that event because we get people to sponsor the race and then every penny of your race fee goes to save the bees.

Podcast Intro: If you’re someone who refuses to go along to get along, if you question whether the status quo was good enough for you and your family. If you want to leave this world better off than you found it and you consider independence a sacred thing.

You may be a prepper, a gardener, a homesteader, a survivalist, or a farmer or rancher, an environmentalist or a rugged outdoorsman.

We are here to celebrate you whether you’re looking to improve your maverick business or to find out more about the latest products and services available to the weekend rebel.

From selling chicken eggs online, to building up your food storage or collecting handmade soap.This show is for those who choose the road less traveled the road to self-reliance for those that are living a daring adventure, life off the grid.

Brian: RaeJean Wilson is the daughter of GloryBee founders Dick and Pat Turanski.

RaeJean has served in the family business in several capacities over the last 25 plus years following college, her focus was on sales and building GloryBees customer base.

She also spent 10 years as GloryBees HR manager.

In 2015, RaeJean stepped into the position of senior executive vice president where she now co-leads the company with her brother Alan Turanski, overseeing sales, marketing, human resources, safety, sustainability and community outreach.

RaeJean Wilson, welcome to the Off The Grid Biz Podcast.

RaeJean: Thank you. Thanks for having me today.

Brian: Absolutely. Now, why don’t you let us all know a little bit about what you do?

RaeJean: Well, like my bio said, I’m the Senior Executive Vice President at GloryBee and I spend a lot of my day sitting in an office in meeting solving problems helping people solve their problems so that we can take care of our customers.

Specifically, I’m involved in our community programs where we give back causes vice president of marketing as well and vice president of sales, working on our branding, our new products, our marketing plan, we’re in the middle of a brand refresh right now.

On the human resource side, I connect that with our safety and sustainability that has a lot to do with our people development and the programs that connect to that that are tied to our values and keeping our employees safe. And making sure they work they do has the best environmental impact possible or the least environmental impact possible.

Brian: Great. So have you always seen yourself in the in the family business?

RaeJean: Well, actually, no.

I never really ever thought I would work in the family business. But after college, I wasn’t really able to pursue the exact career I had hoped for.

Because I realized it would create the need to go back to school didn’t want to do that at the time and so I ended up coming here working in the shipping department got the opportunity to work in sales. Eventually human resources and then here we are year 29, and now involved like I shared earlier, in marketing, sales, human resources and the community.

Brian: Looking over the website GloryBee.com, things that originally drew us to you is the fact that you have beekeeping soap and candle making things, a lot of things that help people become more self reliant. But at the same time you also have a lot of in products like honey supplements.

I see cooking and baking here including, you know, agave syrup and dried fruits and nuts.

A lot of people may be familiar with Aunt Patty’s coconut oil. I remember buying that as well.

We still use it, but I first ran into it years ago. Yes, some of the best stuff on the market. So out of all those things, what would you say is your top selling product right now?

RaeJean: Well top selling is definitely our Northwest Raw Clover Honey. It is really delicious.

It’s going to be friendly for everybody in your family, the raw honey has more nutritional value.

So that is our number one retail item. I also would like to share we have one really cool new item. It’s a brown butter, honey ghee, G H E E. A little bit of salt in it.

And ironically last year when I personally was the person who innovated this product, we wanted to win Product of the Year, and it became a finalist for Product of the Year at Natural Products Expo. One of three products and its category and we didn’t win, but I think it’s an amazing product, so if you get the opportunity to try GloryBees brown butter, honey ghee, you will not be disappointed.

Brian: That’s great. Who is your ideal customer?

RaeJean: Well on the business Is to consumer side, the customer is probably going to be a little bit more educated in the natural channel going to be a lot of families, it’s going to be people who want to use healthy products in their home for cooking for baking to peanut butter sandwiches, they’re going to be conscientious.

And we are right now in the process of trying to do more marketing to the younger generation.

But right now, most of our consumers are somewhere in there, you know, late 30’s, up through the 70’s age range.

Brian: Right. And tell us a little bit about your business, the business end of things.

RaeJean: On the b2b side, really our prime spot is selling to manufacturers, people that are making bars, beverages, cereals, some sort of consumable items.

So our larger customers would be like a Starbucks and Nature’s Path, the Kind Bar, Dave’s Killer Bread, Franz Bakery.

And we’re selling them things like honey and oils and seeds, things that they would be buying as a commodity as an ingredient. And what we really do well in those partnerships is we provide transparency.

We’re SQF Certified organic or Non-GMO, so they’re able to buy quality ingredients from us and at a fair price.

Brian: You’ve been involved for 29 years here, what what would you say that you like best about both your business and your industry?

RaeJean: Customers have always been near and dear to my heart. And I always think of customers as external and internal.

So my employees are my internal customers and the external customers are the businesses that we serve.

And then the combination of getting to be selling food and delicious food that is good for you, really brings me a lot of internal satisfaction.

Brian: Awesome.

What would you say is your biggest gripes regarding the business is an industry?

RaeJean: Well, there’s a lot of challenges in the food industry, its food safety, all the requirements to do business. So a lot of the laws, as you saw, or have seen recently in the news, the government’s a little more involved. Just adds to the complexity and sometimes makes it harder to do business and also to do business with smaller companies that are just trying to get their start, like GloryBee was 40 years ago.

I get how important food safety is. And especially you think about being the consumer, but sometimes it’s very complicated.

Brian: So have all the regulations and everything been more of a recent thing, or has this been slowly growing over time?

RaeJean: I think because you know, back in 2007 we had one of the largest recalls in the history of the nation, there’s been a lot more food recalls. There’s a lot of new laws tied to FSMA, The Food Safety Modernization Act which is tied to international and importing.

And then you know, most companies now are required to have a lot more documentation and some of those smaller companies pretty daunting.

We are at least a size where we can manage all that. But it makes it more challenging for somebody to get started in business much more challenging than it was when we first started in 1975.

Brian: In terms of the b2c side of things, where are you finding new customers that?

RaeJean: We have a 90% customer retention, which is really kind of amazing, but we also get a lot of referrals from our current customers. And then there’s a lot of business development that’s done at some of the more major trade shows.

So that would be like the Natural Products Expo, that would be Expo East Fancy Food.

Also just business development, our sales team out there working for other companies that would be making similar products.

One thing that’s really blown up and I like to kind of have people who are, you know my age, I’m 50 now.

Think back to when you were a kid and you would go to a party or an event and most of the time there was like tea and coffee, maybe hot chocolate, maybe a little soda if you’re lucky.

But today when you go to an event, is there any event you go to where there isn’t like some sort of sparkling water and there’s kombucha and there’s beer and there’s wine and there’s maybe some distilled spirits, because people drink things, all sorts of different things.

So we have had a lot of success over the last few years doing more business with natural beverages.

They use organic sugar and kombucha we actually sell organic sugar. Some of them use agave, people use tapioca syrup, honey of course.

The beverage has been really new for us. We actually sell molasses to some more artisan distilleries that make rum.

So who would have thought, you know, this little fight company in Eugene, Oregon that started in a garage would be getting to do some fun things out there with new types of customers.

Commercial Break: We’re going to take a quick break from this conversation.

You know when people ask me what I do, I tell them I’m a business growth strategist and they say, well, what the heck is that?

It’s all about standing out against your competition, standing out within your industry, standing out in front of your most ideal clients so that there is no competition. There is no comparison.

There’s nobody else out there that can do what you do in the way that you do it, whether that be product services or otherwise. One of the toughest places to stand out is when you’re discussing the concept of competition, so whether your customers see it as competition or whether it’s only you that sees it as competition.

If there is competition out there, it’s going to be standing in your way and there’s no competitive force out there that I see as common as you ubiquitous as Amazon.com.

Amazon.com has become the devil to most e-commerce based businesses for sure, and it’s certainly putting the squeeze on offline businesses.

That’s why I set out to write the book nine ways to Amazon-Proof Your Business, how to stand out in your industry and make all competition completely irrelevant.

Now, whether Amazon.com is your competition or not, or whether you’re teamed up directly with Amazon.com, this book will help you to look past anyone as your competition, nine ways to Amazon-Proof your business.

This book is not out as of this recording, but if you want to find out when it’s available and how you can get your very own free copy, I want you to go to BrianJPombo.com/AmazonBook.

If you leave me your information, I will let you know as soon as that’s available. And not only that, but anything else that we end up offering having to do with this book.

For example, how you can get a hard copy of this book, how you can get the audio version of this book, how you can take part in workshops related with the concepts within this book. That’s nine ways to Amazon-Proof your business.

Go to BrianJPombo.com/AmazonBook. And now back to the conversation.

Brian: You’re selling your products all over the place, including your own website. Do you see mostly that the wholesale retail market is being your main base?

RaeJean: Yeah, I mean, our main base is really to B2C. We do of course….our products where you’re going to find them are going to be kind of middle to upper scale grocery store chains.

And then we do also sell to some big box, you know, we have some products at Costco, even like WinCo. Which is a little bit more of a scaled back in terms of a gourmet store chain, but does a lot of business.

Brian: Yeah.

RaeJean: And then online, you know, online is growing.

There’s challenges in general with companies of our size with online as some of the big players not to name any names, you could probably guess there’s probably a box waiting on your doorstep right now.

But it’s a little challenging, not always cost effective to sell your products through some of the online major players, because there’s a lot of fees that are charged to companies. And so we are working on some of that because I don’t think that’s going anywhere fast.

People want to have things waiting at their doorstep when they get home and they want to spend their free time doing other things.

Brian: Absolutely. You mentioned earlier trade shows. Do you do any other sort of outreach or marketing that’s offline?

RaeJean: We especially as it correlates to our, Save the Bee and our….we’re also B Corp. I don’t know if you’re familiar with B Corp. We that’s a certification.

It’s a third party certification that a lot of values based companies, they don’t just have to be in the food industry are choosing to explore.

They go through a big assessment and they score you on how do you treat your employees?

How do you pay your employees?

What kind of benefits do you provide?

Do your suppliers you know, are they ethical?

How do they treat their people so all of those things, bring a score back to a company and we work quite a bit promoting our, Save The Bee, and then also we’re part of that B Corp community.

And then in the beekeeping world, we attend quite a bit of events that are tied to beekeeping because we also sell the supplies which is a bit unique, even though that’s a very small part of our sales.

It’s really a lot of our heart and soul and how we got into business.

So we still have an annual bee weekend here, which is kind of fun where we actually bring in live bees.

And we have demonstrations where people can learn how to become a beekeeper.

And that’s an April every year.

And then we also, which has been another fun dream of mine was have a healthy event, we have a Save to be five k, this will be the sixth year.

And we’ve been fortunate enough to raise over $10,000 the last couple years at that event because we get people to sponsor the race, and then every penny of your race fee goes to Save The Bees.

That’s a few fun things that we’re doing.

Brian: Oh, that’s great.

RaeJean: Yeah.

Brian: If we were to talk again, let’s say a year from now, and we would look past over the last 12 months of what you had done, between now and then, what would have had to have happen for you to feel happy with the progress concerning your business?

RaeJean: We’re kind of in an interesting phase.

You know, we’re 40 years in now and we are working right now internally on building some bridges between departments in terms of processes that allow us to serve our customers better.

That would be a change. We also have…this is a crazy number, we have like 3,800 skews, so 3,800 different products and so we’re right now also in the process of streamlining that. Cutting back about 1,000 skews because that thousand skews only equates to a couple percent of our sales.

People have to move that product and count that product and we’re trying to be a little more focus would be the best word and then I think we would really have gained some market share more beverage, I think would be a big deal.

I think some of our new retail products that honey ghee we have a fermented honey we have chocolate and regular cream honey, that are new.

We have some placement on that. And personally, one thing that would be important to me is that we would have raised more money to Save The Bee, because I feel like that’s pretty important to just our industry and to just the next generation.

Brian: Absolutely. So what are the obstacles stand in your way of reaching all those goals?

RaeJean: Honestly, I think it’s too much to do.

I also think right now, it as many people probably are experiencing employers that are kind of in the same stage as us is that there’s more competition, people that are the right fit the landscape with unemployment being so low and changes in the dynamics with different generations.

I think employers are challenged a little bit because everybody, we kind of want it all right, we want to make good money. We want work life balance, we don’t want to work too much.

And I would guess that if you surveyed a lot of employers, they would all say, that’s pretty challenging.

Brian: Absolutely.

So bit of a personal question, but…..because it could go completely outside of business, Right. What project are you working on right now, that’s most important to you?

RaeJean: Well, I’m working on this sounds crazy to say, but I’m working on a marketing plan.

It’s really, really different than what we’ve ever had here at GloryBee.

I believe it’s fully integrated with our values and our customer promise on the b2b side, and the b2c side and I’m probably nervous as much as I am excited could help provide some clarity.

One of the things about this plan that really I have to give the credit to the firm that’s helping me is they were able to explain something that I tried to explain to them that I don’t feel I was doing a good job.

And that is that every customer has a customer when I go and I sell, you know, what if I were selling you advertising, right?

Well, you have a customer so remembering that when you’re selling to a business will and the consumers side that’s obviously a direct customer.

But on the business side, they have a customer.

So if I can help them do a better job serving their customer, I can build loyalty for a long term relationship with them, because I care more than just making the one time sale.

Brian: Oh, that’s that’s very insightful.

That, that’s definitely something that I think a lot of people would relate to out there because we we have a lot of business owners and executives that listen to this.

In that sense. Is there any other advice that you would have for business owners that are out there in similar markets?

RaeJean: This is a tough industry right now. Because, you know, mainstream conventional businesses have figured out that those of us like I said, in my generation were aging and so healthy food, healthy products, and then the fact that food is a lot about relationship. There’s a lot going on.

So I think my biggest desire for our industry or for businesses, like GloryBee is to keep focusing on your vision, values and don’t forget what those are.

Because at the end of the day, if you can go back and know that you are true to those, and how those related to how you do business, who you are and how you serve your customer, it’ll serve you well.

You’ll have bumps in the road, you’ll have good years and bad years, but you’ll be able to go home at night and be proud of the work that you did.

And sometimes you can lose sight of that, because there’s so much going on. And there’s always a lot of work to be done.

But that helps us feel like you’re doing something that can impact the world in a way that is positive. I too am challenged about that at times, but it does help me stay grounded as a business owner.

Brian: That’s fabulous, fabulous advice. That’s really good.

What could a listener do, who may be interested in finding out more about your products?

RaeJean: Well, like you said, logging onto the website, www.GloryBee.com is a good way and we of course, do sell online, through third parties like Amazon, you can visit some of those grocers.

I mentioned, from a competitive standpoint, probably ordering the products online, you’re going to get a real fair price for the products that we have here.

But we sell to a lot of retailers like the sprout like well regionally in Oregon and Washington and California Sprouts and Fresh Time and Markets of Choice and New Seasons, in Town and Country are all going to be able to provide you some of those fun retail products I shared with you.

Brian: That’s great. Thanks so much RaeJean Wilson for being on the Off The Grid Biz Podcast.

RaeJean: Thanks for having me. Have a great day.

Brian: You too.

Brian’s Closing Thoughts: Wow, RaeJean really knows her stuff.

It’s really interesting talking to somebody who’s working with a company that has such a huge history and has grown to such a large level.

It’s a very different conversation and some of our other conversations say with somebody that’s just starting out trying to get their business up and going.

And you see the differences in the things that they’re focusing on. But look at the amazing things they’ve been able to accomplish.

I mean, she said 90%, customer retention, that’s huge.

I don’t know how they’re able to calculate that. But that’s really, really cool that they can, and the fact that they’re focusing on customer referrals and focusing on trade shows, that’s really, really neat.

Her focus on being an Award finalist, if you think about the authority that comes along with that.

And the fact that when a company is this big, they’re focusing on getting awards like that, how big of a difference could it make, for those of you that have companies that are more on the mid range.

If you’re really looking for attention, focusing on awards is a big deal and that kind of gives you a concept of where their focus is across the board is all on this whole idea of building goodwill within the community, and also being ubiquitous, just being everywhere being seen everywhere.

That’s a really big deal when you’re at the level that they’re at, where they have a brand name. They’re being seen in all the major stores.

Now it’s just about being out there and promoting yourself in a very good way, creating the good thoughts and feelings around your brand name.

The other things to keep in mind as you’re growing as a company. They’re very similar issues that we’ve seen with the larger companies.

We’ve talked about talking about regulations and recalls, and overall all the levels of government that reach into your industry.

How are you dealing with that?

How do you look at dealing with that in the long run, larger companies need to deal with it in a much larger way.

But everyone’s got to deal with it in some way in each industry. The huge piece I see is their focus on causes also like the basic the cause of the race for the bees and helping out the whole situation with the beehives and talking about the fundraisers that are related back to that, that really creates the good feelings.

If you just look at it from a completely practical point of view, not the point of view of the fact that they really want to do good. But the fact that what that affects your business on a business level.

How is that affecting you?

This is a company that is relatively well known, but then being able to be liked and trusted. You have to have eventually show yourself to have a cause behind you whether that causes directly related with your product and service or whether it’s more of a larger worldwide cause that you’re being a part of.

That makes a huge difference to how people see your brand, your products and everything around it.

And also keeping in mind what the point is of selling in one location. So if you’re dealing with a wholesale retail connection out there, does it make sense to work in a place like Amazon.com?

Where are you selling?

Does it make sense?

Are you making the money back from there?

Is it enough to make it worth the headache of going through that process?

We had this very similar conversation with Ann Malloy at Neptune’s Harvest, you can go back and relisten to that one, where they were discussing their issues that they’ve had with Amazon.com.

These are all things to keep in mind, the places of which you’re selling the places at which your advertising doesn’t make sense in the long run.

In the short run, it makes sense to be seen everywhere.

But in the long run, you really have to pay attention to all the dimes and nickels that are associated with these things because look at their issue with the fact they have 3,800 plus SKU’s, right?

They have to say, hey, how do we cut where we can?

How do we make all of our products more robust and more available.

Well, we got to cut out some of the things that don’t sell as well. It’s the whole 8020 principle that we’ve discussed on earlier episodes. You can also hear me discussing at 20 quite a bit on the Brian J Pombo Live, which you could find at BrianJPombo.com.

Which is my other podcast where I discuss these type of things on a daily basis.

I think the big question to walk away from here is where is your company going to be if you aren’t already, 20 years plus old?

Where are you going to be in 20 years?

Plus, even if you are over 20 years old as a company, where are you going to be 20 years from now?

How large are you wanting it to be? What do you want to be known for?

What is the legacy of your company once you walk away from it?

Are you going to sell it?

Are you going to shut it down?

It’s good idea to start thinking about these things even if you have a brand new company. a

Outro: Join us again on the next Off The Grid Biz Podcast brought to you by the team at BrianJPombo.com, helping successful but overworked entrepreneurs, transform their companies into dream assets.

That’s BrianJPombo.com.

If you or someone you know would like to be a guest on The Off The Grid Biz Podcast, offthegridbiz.com/contact. Those who appear on the show do not necessarily endorse my beliefs, suggestions, or advice or any of the services provided by our sponsor.

Our theme music is Cold Sun by Dell. Our executive producer and head researcher is Sean E Douglas.

I’m Brian Pombo and until next time, I wish you peace, freedom, and success.

Brad James – Beepods Beekeeping

beepods - Beekeeping for the Bees

Episode 004. How do you insure you’re meeting your customers wants and needs? Do you have a mission or cause that your customer can relate with and buy into?

Brad James discusses how he is leading Beepods (https://www.beepods.com/) to not only revolutionize the beekeeping industry, but to change the world by finding a real-world solution to the well-publicized epidemic called colony collapse disorder

 

Full Transcript

Welcome to the Off The Grid Biz Podcast, a place for conversations about out of the box businesses in the self-reliance space.

I’m Brian Pombo.

Today we’re talking with Brad James. I wanted to point out right off the bat that we were experiencing some technical difficulties during this recording. I thought the information was so good. It was worth putting out, even though it was slightly flawed. So hang in there, listen to this. I think you’re really going to enjoy it.

Podcast Intro: If you’re someone who refuses to go along to get along, if you question whether the status quo was good enough for you and your family. If you want to leave this world better off than you found it and you consider independence a sacred thing. You may be a prepper, a gardener, a homesteader, a survivalist, or a farmer or rancher, an environmentalist or a rugged outdoorsman.

We are here to celebrate you whether you’re looking to improve your Maverick business or to find out more about the latest products and services available to the weekend rebel.

From selling chicken eggs online, to building up your food storage or collecting handmade soap.

This show is for those who choose the road less traveled the road to self-reliance for those that are living a daring adventure life off the grid.

Brian: Brad James is a rogue beekeeper and the CEO of Beepods, challenging the norms of keeping honey bees by leveraging science data and grit, to ask why over the traditional, this has worked for me.

At Beepods they create complete beekeeping systems that provide hardware, training, outreach and data tools to schools, businesses, nonprofits and backyard beekeepers all over the world.

Teaching and practicing a reflection based sustainable philosophy.

Beepods goal is to see a world where pollinators thrive with aggressive innovation, intelligent observation and unapologetic audacity, Brad and the Beepods team pursue solutions to make this vision a reality and our lifetime.

Brad James, welcome to the Off The Grid Biz Podcast.

Brad: Thanks for having me, Brian.

Brian: Yeah, really happy to have you here. We’ll just start out at the very beginning. Why don’t you let everybody know what it is that you do.

Brad: So at Beepods we provide a complete system and education tools to all of our customers and clients all over the US and all over the world.

Our big goal is trying to find solutions for the pollinator collapse that we’re witnessing, especially over the last 10 to 15 years. And trying to figure out why that’s happening.

So for us, our big step forward with all of our customers is how do we get them involved in beekeeping and aware of it and then give them the right tools so they can feel like they’re part of the solution and feel successful in raising honeybees.

It’s really about customer focused and helping support them because they want to be part of a bigger story than themselves.

Brian: Got it. So how did you get started with the pods?

What’s your life story up to this point?

Brad: It’s a great question. I’ll try and keep that shorter. My background was in biochemistry and microbiology and I was on my way to med school when I was in college until I decided I was done with school.

So after that, it was about switching directions. During that time I had been doing some freelance and pro bono work for nonprofits and some other organizations around my school.

I realized and learned when somebody said, hey, you’re really good at this strategy piece in generating revenues. So I began to work with a lot of startups.

Beepods came across my desk and my team’s desk at the time and we said, hey, this is really impactful story.

There’s a great concept here.

What it really needs is some rounding out and working through some details and then all of a sudden it can really be a useful tool, not only for the customers that they’re targeting now, but other customers like schools where they weren’t necessarily working with on a regular basis.

For me, the business as a whole spoke to me because I’m an Eagle scout, really into nature, really trying to help make impact on the world, not just necessarily build businesses.

Brian: Right on. So how long have you been with Beepods?

Brad: Beepods now we’re going on six, seven years, somewhere in there. Every year it brings new challenges, especially when you’re dealing with bees.

The company itself has grown and evolved over the course of my time with it, both from a team standpoint and the overall concept and some of the core offerings. It’s been a fun journey.

The team’s grown. Everybody has enjoyed the journey. As far as I can tell, we’re all rowing the boat in the same direction.

Brian: Excellent.

I’ve been to your website, beepods.com and I recommend everyone to go check that out.

If you go there, you’re going to see a lot of great info regarding bees and beekeeping. You guys have classes, info products like books and courses. You’ve got beekeeping equipment. You could even get live bees themselves as well as in products produced by bees, you know, like balm’s and salves.

With all the different products and services you have. What would you say is your top selling one right now?

Brad: Most of our customers really begin with the education case, so all of our online courses.

They become, what we consider a Beepods community member that gives them access to all of our online education, our data collection tools, our private community and some other detailed support tools.

Then what we end up finding is that has people go through that journey of understanding and learning about top bar beekeeping because it’s very different than standard eke thing.

They make a choice and they end up moving on to purchasing the entire system.

The system is also our largest product that we sell. And that comes with, again, access to the members area.

But then we actually give them an a personal beekeeper that they can call and troubleshoot with as well as then they’re actively collecting the data, which for us is a big mission. Long-term is how can we create this cross sectional database that actually can point us in the direction of understanding why some of the symptoms are occurring in this industry.

So for us, we know long-term our big goal is let’s get 10,000 beekeepers collecting this data that we can actually cross analyze both geographically as well as within systems that are right next to each other to be able to determine why there’s things happening like colony collapse.

Because especially right now there’s a lot of challenges going on as to what is actually the root cause of this.

It’s a complex problem.

That’s really where our focus is with this whole mission of this company is,

It’s not just about beekeeping for honey.

Beekeeping is way more than just honey. You do get the satisfaction of enjoying those products, which is why we even sell them.

In fact every portion of like balm and salve that we sell go towards some of our nonprofit partners that we like to work with, including the pollinator partnership and some of those other organizations that you’ve probably heard of.

But for us, at the end of the day, this whole challenge that we’re facing with colony collapse and flying insects disappearing over time and anything dealing with sustainability and the environment as a whole.

We’re trying to put together, can learn from, to build awareness around as well as implement changes in what they’re doing regularly to help understand how they’re actually can help change the world.

Because I think with a lot of big challenges like this and climate change and some other things, people struggle to figure out, what can I actually do?

And that’s what we’re trying to do is help them do it, help them be successful in doing it.

Showing that what they’re actually doing is actually impacting that. Because so many people, you know, they recycle, they do these things, but they don’t actually see the results of it. They still hear all the bad news.

When we start talking to a lot of our customers, especially at schools, they go, hey, this is really cool because now we’re seeing other schools do it.

We can actually identify with those people.

We’re seeing these data analyses and reports that we’re putting together regularly for them to understand, hey, you’re actually helping us point towards something and it’s really making people feel good about what they’re doing.

Brian: You mentioned the schools and you can tell from just by looking at the website, you’re playing to a real diverse crowd, a real different type of customer base and so on top of the schools.

Who else do you play to or tried to talk to?

Brad: So schools that are one of our largest verticals right now that will work for two reasons. We know that the tools that we’re giving educators are extremely valuable for increasing engagement, increasing understanding of concepts and things even outside of science.

We have our teachers leveraging iPads. It’s like a inspiration tool or pulling product stuff to do our projects with their students, which is really good.

We really love working with schools, but we also do a lot of work with hobbyists obviously, as well as a lot of businesses.

We’ve got a lot of businesses looking for sustainable engagement with their employees and their teams, and this is one way for them to be able to access those tools.

But really we’ve worked with anyone and everyone anywhere you think you can put a beehive or have honeybees, we’ve done it. So rooftops, churches, backyards, balconies and skyscrapers, golf courses, urban gardens, agriculture professionals.

Everybody has their own need with it.

What we’ve really tried to do is offer that customization of the product, at least from an education and an outcome standpoint in order to make sure that whatever they’re doing they can be successful with.

That’s always been our goal.

That will always be our goal.

It’s just a matter of how do we scale and grow that and make sure that we’re supporting all of those people, but the same amount of effort that we can right now.

Brian: Where are you finding these new customers at?

A lot of our customers will come through our website.

So we’ve built out some customer journeys, specifically dealing with, you know, a lot of the hobbyists. They’re always looking for new novel ways to do things.

For us, we do a lot of lead generation through our website and some of our partners.

We’ve got some critical partnerships with some distributors.

In the education realm of things, Mother Earth News has been a huge supporter for us.

So much so that we’re in the midst of trying to figure out more ways that we can support them and other vendors that they’re trying to work with.

And so for us, it’s been a group effort.

I can tell you right now that when every time we come across somebody who we’d never heard of, it boggles my mind. We just got an email from somebody in South Africa trying to build the education around pollinators recently, and we’re not doing any targeting in South Africa.

I have no clue how they came across us, but somehow or another, our message is speaking to those individuals because at the end of the day we’re about, yes the greater change, but the education aspect of what we’re doing is really important for those individuals.

Because they’re trying to build programming and if we can help support their endeavors even just a little bit to make it easier for them to make the impact that they want to make.

That’s what’s really important for us. Those cool little anecdotal stories that you can actually connect to on a human level and see and get chills when you hear about it.

That’s what I love at least. I mean that’s, that’s the fun part of this business.

Brian: You’ve been doing this, six or seven years. What do you like best about your business and your industry?

Brad: This industry is right for innovation.

We’re talking about an industry and beekeeping specifically, or pollination that hasn’t seen significant upgrades to technology or information in 150 years since Lorenzo Langstroth was the guy who designed these white boxes that we see everywhere and identify with beekeeping.

It’s really exciting because we see all these different technologies popping up and we see different people trying to create useful tools.

We try to build partnerships with those people as best we can. Sometimes they work, sometimes they don’t.

It’s definitely an exciting journey for us. When you talk about this is actually something that is impactful in the world.

It’s not just another widget that’s out there.

Like we see the plastic widgets at the store and I hope that those businesses generating great wealth for their teams and their employees, but at the end of the day, we’re doing something real like you can touch, you can feel it, you know that you’re connecting with nature when you go out there and and see this thing and work with a colony of honeybees.

And to me, there’s very few things out there in the world that you can actually do that with from a product standpoint.

Not only that, but then tie it back to the technology with all the data that we’re collecting and go, hey, now we’re actually working in cyberspace, which isn’t real. it’s just air or something.

And you’re connecting nature to this digital realm and I know people are trying to figure out how do we actually do this.

10 years from now, 15 years from now, 20 years from now. I as much as I want to say and could say, yeah, I’ve got a vision for what we’re going to be doing at that point in time. I don’t know. Who knows?

I mean we’ll have sensors in hives and colonies at that point. We’ll have this great database. Maybe will be part of the people who put bees on Mars or something like that. That’d be fun.

Brian: That’s what you like best. What gripes do you have about your business in your industry?

Brad: So the counterpoint to all of that is this is an industry that has not changed in a long time. And most of the people who’ve been in beekeeping for a long time have had great successes, great successes.

But the struggle now is, is just like with anything when things have been working for a long time and then all of a sudden they stop working and those people have been doing it the same way or the similar way for a long time.

They become very resistant to change or even being open to discussing why change is necessary because why should it be, we’ve been doing it this way for years.

You know, grandpa taught me this way, my father taught me this way, I’ve been doing it this way.

And then you ask them and they go, yeah, I don’t teach people anymore because I can’t help them succeed.

When you’re talking about something that is so critical to our way of life as humans, it’s really, really hard because you want to pick the brains of those experts who’ve been doing this for 60, 70 years.

But you know, at the same point in time that when you start to describe the way you’re doing things, they’re shrugging you off as you don’t know what you’re doing.

And that’s really disappointing for a lot of new beekeepers and a lot of people trying to innovate in this realm because I have bookshelves and bookshelves and bookshelves and books, right?

The only way you can really learn in this day and age is if you continue to learn and keep learning from the people who’ve lived it years and years and years and years ago and unfortunately I think there are a lot of beekeepers out there in the world who don’t either,

A, want to share what they’re doing or B, if they do share what they’re doing, the way they do things is the only way to do things.

Commercial Break: This is a great place to pause for a moment with our conversation with Brad and I want you to turn this conversation on you.

Are you in an industry where you are fighting against a normal way of thinking, a usual way of thinking, a typical way of thinking and not sure how to break through that public consciousness?

If so, let me tell you, you’re going the right direction. You’re always going to have to go against the grain if you’re going to actually break out and do something different. If you’re going that way, keep going, but what you need is perhaps some perspective on what it’s going to take to get you up and over the hump and get the attention of your ideal customer, of the people in your marketplace who are going to get the most out of your product or service.

Here’s what I recommend. We actually offer something called the dream business transformation. I want you to go to Brian J Pombo, that’s Brian J Pombo.com/dreambiz. All one word

Go to that website, check it out, apply for our dream business transformation. If you qualify, I am willing to sit down with you, open up your business.

Take a look at it, see what we can do so that you can have the dream business you’ve always been looking for. What we need to do is talk and see what we can do to get you moving forward to find those people that you know you can help out the most.

Go to BrianJPombo/dreambiz and now back to the conversation with Brad.

Brad: And so there’s a lot of resistance and pushback to some of the things that we’re doing in terms of our philosophy around beekeeping and the tools we’re using and the technology we’re using.

Who thinks that teaching beekeeping online is the best way to learn beekeeping? Nobody.

But the challenge is that you can’t get people all in the same place at the same time easily anymore because there’s so many things going on and people want education on demand, easy to digest. You know, books are great, but we know based on customer and psychology, most people don’t like to read anymore.

Make it easy for them to understand what you’re trying to explain and teach them. I using videos online on demand so that when they’re falling asleep at 11 o’clock at night, they can pull up their iPhone or Android phone and pull up a video and watch a video and then tomorrow when they go out to check out their bees, they can implement what they’re learning.

Like that’s a very different way of thinking and approaching, getting people to look at the world that deals with nature and like working with bees and animals.

And that’s really hard for some people to grasp. I mean it was even hard for us to grasp early on because we were trying to figure out how do we actually put together online education that is consistent because bees don’t always listen and do what you want them to do.

How do you make that work?

Brian: Yeah, absolutely. I love that. I love the fact, I’m not sure if the listeners caught this but, really what you like best and what you dislike about industry are two sides of the same coin.

So on one hand you’ve got this crisis going on, you’ve got this lack of innovation.

You’ve got kind of a mental block across the board, a lot of the leaders in the industry up until now. But at the same end you see that as an opportunity to be able to bring something new to the table to try and look at the same problem with different eyes, with different solutions.

I just think that’s great. That’s really the entrepreneurial spirit there.

Brad: I mean am I wrong in thinking that like when industries are at that point, those are the ideal times to look at that industry at a very different way?

Brian: Absolutely.

Brad: And who knows? I mean I can’t guarantee that we are going to be the ones to quote unquote disrupt the beekeeping world, but at the same point in time, it takes somebody to take a step forward and take the pounding and take the punches, which we’re doing and that’s okay.

And that’s good because we’re resilient enough, but somebody has to be the first one to go, you know what?

Maybe we’re just looking at this the wrong way.

Why don’t we try something different?

And there’s a ton of industries out there like that, especially in the sustainability realm.

That’s why we get so much interest from people in trying to build sustainable products or dream products or eco friendly products or services. I mean landscaping companies are trying to approach it differently or landscape designers, are approaching landscaping differently.

But then getting a lot of pushback because hey, what we’re trying to do from a landscape standpoint is very much eco-friendly and healthy for the environment and better overall for the support of what you’re trying to do in the long run from a landscape designer, plants and ecosystem.

But it costs more, so people don’t want to do it and you go, okay, so we have to help them understand the value of life doing this way.

Not only in the short-term is better, but the long-term is better and I think when we get to that point it becomes less of a product issue or a service issue and more of hey, how can we support you in helping to raise the either real value or the perceived value for those potential customers so that they really buy into what you’re seeing or at least look at it differently.

Rather than going with the guy who’s just going to plant grass, right. Great. Give me some great blue Kentucky blue grass all over my lawn and get rid of all the dandelions and all the weeds and instead of building in all these pockets of gardens that are wild flowers that actually give it an aesthetic value.

That’s one example.

I mean, yeah, sure we could come up with 50 more, but I know that those are all challenges, not only to make people aware of the options, but then to help them understand why some of those options might actually be better for them in the short-term as well as the long-term.

Brian: Yeah, that’s great. You know, an earlier conversation that me and you had, it actually pointed to a specific situation there that I think be useful, especially to people that aren’t as familiar with the beekeeping niche.

When you were discussing, and you made slight reference to it already, the difference between the top bar hive that you guys provide and the traditional hives.

Can you go into that a little bit?

Brad: Yeah. So what are the differences between the white boxes that we see and the style of equipment that we use?

Brian: Yeah, and what the response is from the industry and from traditionalists.

Brad: So the white box hives were designed and invented shortly after the civil war by a gentleman named Lorenza Langstroth.

Those boxes that we see and considered to be the standard for beekeeping have been around for over 150 years now or close to it.

The difference between our system and what that is that was designed for production, that was at the time of, hey, this is the industrial revolution.

How do we create efficiency in everything we do?

This was one way that now farmers and agriculture professionals back then could not only grow colonies of bees or support colonies of bees, but also transport those colonies of bees for pollination services.

These pollinate so many things that that was a huge issue, especially after the civil war when you’re talking about a complete shift and how the agriculture system works directly after that, the top bar hive actually originated in Africa and was discovered by Krishan explorers who went down to Africa and saw these tribes who had dug out logs and put sticks across the top.

They were raising bees.

So our style of equipment is very different both in terms of functionality and the goals behind why you would use this style of equipment.

There’s tons of styles of equipment out there and so for us the big thing was is hey, let’s take a different approach because statistics have shown that if we can support these the way that they would naturally grow in nature, then potentially we’ve got a better chance at growing populations of honey bees, which is why we chose this style of equipment.

Then we added a whole bunch of innovations to it.

You know, windows and user-friendly things and putting a lid on it, locking it down and top bar hives though are designed, especially ours, is designed to be supportive for the bees because we’re not using foundation.

We’re not using frames.

When we do an inspection, it’s less intrusive to the colony of bees so that the bees don’t get stressed every time we go into a colony.

There’s a whole bunch of reasons why, both from a philosophy and a equipment standpoint, why a top bar hive would be used versus a Langstroth. Really the biggest difference is hey, Langstroth’s are used for honey production.

If I’ve got thousands of colonies of bees that I have to manage, yeah, use the light boxes.

That’s what makes sense. If I’m going into beekeeping because I want to really understand bees, beekeeping, understand and have a relationship with my bees and I’m less worried about efficiency of transporting these colonies all over the world.

A top bar hive makes sense for two reasons.

They’re not doing heavy lifting to lift the boxes off of one another and the bees end up being more docile over time because every time you do an inspection, you’re not creating a stress response the way that you would in a traditional hive.

We don’t use smoke, we don’t use a lot of the tactics that commercial beekeepers will use from a efficiency standpoint to just get through them and make sure that their hives are healthy.

No, it’s bar by bar, do an inspection, look at these, make sure the queen is doing their job, make sure there isn’t a appearance of disease or parasitism in the hive and the colony and you can then use it as teaching tools, which is why we focused on teaching people with these colonies because they are compatible with Langstroth hives and so people then get their foot in the door with a top bar hive.

Then maybe some of them want to start doing larger scale production of honey and so they go this route, but now they’re using sustainable philosophies.

Not commercial philosophy is on raising bees, which as part of our goal long-term, because we know commercial philosophies, again, they’re about efficiency.

It’s similar to large scale agriculture.

Tons of dairy cattle in one barn.

Why is everything going towards organic free range beef and chickens and eggs and all that stuff?

Because there’s clearly a reason why those things have a more nutrition.

They’re better for the animals, they’re healthier for the animals.

It’s not necessarily as efficient, but the the farmers who actually raise those tend to be happier when you look at the statistics. A lot of reasons.

Does that answer your question?

Brian: No, absolutely. That’s great.

I think that’s really interesting and it tells a lot about your industry and where it’s at and why you guys are standing above and beyond because you’re thinking a little bit deeper about these things and you’re going through the process of educating people about it.

Which is a huge thing that a lot of people who start a website are trying to get going, trying to sell a product or service.

A lot of times they go around that and they expect the customer to know everything they need to know in order to purchase the product or get involved in a membership. And you guys really start that education and not only start it but continue it and you haven’t tied directly to your products, which I think is great.

Brad: And the testing, I mean every time we have our customers collect data and send it back to us either, you know, some people just take pictures of that data, but that data that we’re collecting from our customers, which is built right into the product, is part of our design iteration process.

I mean, I can’t tell you how many times, like the data’s come back to us and we’ve gone, oh, we got a tweak something in our education because we’re not getting something clearer, making something very clear for them to execute or implement on their own.

As well as part of it was a design feature.

So we use data one time because we had a customer go in and their hive kept getting vandalized.

And so we had to figure out ways to eliminate vandalism or theirs, so we put a locking lid on this thing.

The locking lid didn’t allow for people to get in or or bears to get in.

The lid locks ours down so that if a bear tips it over, the bees are a little angry the next day, but everything stays intact for the most part, so it’s not clear destruction.

That’s where having a systematic approach to building out a product, everybody thinks about lean startup, but take it constantly through what should doing even when the business is running.

Build that feedback loop directly into the product in some way, shape or form so that you can continue to iterate and innovate to stay ahead of the curve.

That’s the only way small businesses and startups are going to keep going is that they continue to iterate and innovate and continue to add better service and productivity and really work at those things.

It’s not a simple silver bullet at all.

Brian: Yeah. Some of the best businesses and websites out there right now, especially in the eCommerce realm. They’re asking their customers, they’re finding out what they want or what they like or don’t like about their products.

You guys have taken it a step further.

Your customers are actually a part of the research and development of your product.

They may not even know what they’re looking at, but because they’re feeding back to you the raw data, it allows you guys to actually see something that maybe they can’t even see. That’s really incredible.

Brad: Thank you.

Brian: And it’s something that everybody can learn from was listening to this so we can go on and on.

There are a lot of other topics I’d like to dig in with you on. But let’s just say we brought you back a year from now and we look back over the past 12 months. What would have had to have happened over the last year for you to feel happy with the progress of your business?

Brad: We set some high goals this year.

For us, the biggest challenge has been how do we scale this business each and every year. So for us next year, if I were to come back and go, Hey look, we we’re shooting for 10,000 beekeepers in 10 years.

If next year I come back and say we got darn close to a thousand new beekeepers this year or a thousand beekeepers that are, that are now in the education course and now they’re coming through and buying systems for the following year.

Of those 10,000 beekeepers long-term where, you know, we’re shooting for 25 a quarter of them to give us solid data next year, hey, a thousand new beekeepers, I’d be happy.

I mean I’d be good with a thousand new beekeepers.

Brian: Right on. So what are the obstacles standing in your way of getting that thousand?

Brad: Well, we recently addressed one of them.

We figured out how to do fulfillment and scale fulfillment a little more easily this last year.

There’s a number of components in this and especially dealing with bees and increasing their beekeeping team.

So scaling essentially all the customer support is a huge piece of this. We’ve done that now and now we’re at the point of, Hey, how do we actually scale the marketing and the sales efforts?

So we’re working towards doing that.

But all of that takes time and systems. And if we don’t have those systems in place and they’re not tested and working, I mean that is just a point of sometimes you hate it, but at the end of the day, if you can figure it out how to systematize a business like this, we can systematize anything, no doubt.

Brian: Awesome. So what advice would you have for other business owners that would be in similar markets?

Brad: I would take a good hard look at what your doing every day and begin to figure out how do I begin to delegate those pieces so that you can focus on growing the business.

That means you have to be able to document what that process is. Build out supporting tools so that you can delegate that to somebody and then build some sort of accountability so that you can trust somebody else to do it.

But then also have verification that it’s getting done at the level that you want to do. We use a lot of operational technology that we’ve had to piece meal because finding an enterprise resource software for beekeeping company like us does not exist.

It just doesn’t. So for us it’s a matter of, okay, cool.

How do we get from step one to step two, step three, step four we have every week our team focuses on building and not building, but documenting one new process.

So that’s part of a requirement of being part of a team is you do something new for the first time that you haven’t done before.

Write down the steps you took to execute it and write down how it turned out.

Then we have a a knowledge library then where people can log into and look at things, whether it’s sales, whether it’s beekeeping, whether it’s fulfillment, whether it’s talking to doing a customer service piece or updating the website.

It doesn’t matter what it is, but if you don’t make that part of your regular norm, then you’re never going to be able to scale a business.

It just won’t work because there’s no way that I as an individual can do this all on my own.

There’s no way.

Brian: Those are wise words and something that I think every business owner should really pay heed to.

What could a listener do if they’re interested in finding out more about beepods?

What would the best direction for them to take?

Brad: Well, there’s a couple of things. They can email me directly at brad@beepods.com.

I’m pretty good at getting back to people that way. Follow me on Twitter, Instagram, BJJames23. You can follow Beepods on all the platforms. Twitter, Pinterest, Facebook. Just search Beepods. You’ll find us.

Other than that, I mean if people are really interested in our products, we put together a page for them at beepods.com/offthegridpodcast. That’s one place where we put together a special so people can access the membership area for a discount.

Typically it’s $300 a year. People want to do it cheaply. We’ll do it for $150 a year upfront or $25 a month is typically what we’re doing, but you can go there to find those details.

Other than that, I’m more than happy to work with people on small business stuff or startup stuff.

It’s a passion of mine. I would love to see more businesses in this arena succeed and succeed in whatever that means for them.

Like I said, I get emails and contacts weekly from businesses going, hey, saw you’re doing this. Got a really complicated business. How did get that done?

Again, feel free to email me directly.

That’s probably the best way to get ahold of me.

Brian: Thank you so much Brad. That’s a great discount that you’re offering our listeners and we really loved having you on the show and hopefully we’ll have you back maybe even in less than a year. I just use it as an example but love to have you back and go into more details because there’s so much depth here and we’d love to hear the latest on what you’re doing with Beepods, so appreciate you being on the Off The Grid Biz Podcast.

Brad: Great. Thanks Brian.

Brian’s Final Thoughts: You see we had a little bit of distortion in the audio there. I hope you were able to get the gist of what Brad was trying to say because I really think he brought out some great points and I can actually host an entire hour where I go through them point by point what they mean and what they can mean for your business.

But what I like to do is actually just pick out three main areas that I think he really hit it out of the park on.

The first one has to do with the model of his business in general and if you just look at his website, he has a whole bunch of different products, but there’s one main product that they have there and it’s called the Beepods beekeeping complete system, which is basically the top bar beehive with a whole bunch of other pieces to it.

But when you’re buying into that, you’re buying into the educational system that comes along with it.

So he could just go out there and just sell this beehive, maybe get it on other websites, things of that sort.

But the pods went a step further and they added education and they made it about the end user. This is a huge piece.

If you can make your business about the end user more than about the product that you’re bringing to them, you’re going to find ways to enhance it, to make it better than anything else out there on the market and to take yourself completely out of the competition that’s already out there.

You can’t compare what he’s bringing to the market, to other beehives that are out there because it’s a completely different process.

He’s not selling a beehive.

He’s selling a beekeeping system.

He’s selling an educational tool.

He’s selling multiple things to multiple people, and he talked about some of the markets that they’re playing to earlier in the conversation.

So the real question is how could you stand out?

What could you add to what you are providing out there that actually helps out the end user that actually helps out your customer?

That adds value all along the way and maybe even continues the relationship that you have with them as in a membership, can you add a membership to what you already have going or can you enhance a membership that you already have going?

That’s a huge piece that most businesses can learn a lot from and it’s something that is very, very, very difficult to compete against or to duplicate in any way.

Second thing I wanted to focus on was the customer feedback process that they have there at Beepods.

You see how he’s able to create better services off of it. It’s that whole continuous improvement term that you hear referred to. Quite often they talk about the Japanese Kaizen, which I don’t know if you remember back in the eighties they had the movie Gung Ho and everything back then was about the way the Japanese had this continuous improvement process and that’s been bandied about in corporate America quite a bit.

If you’ve been involved in any type of larger corporation, they’ll always throw around this buzz term continuous improvement.

They pay lip service to it, but they don’t necessarily have it built in as a system that you can actually show direct results from and he actually went through and talked about some of the direct results they’ve got back.

By having this constant customer feedback loop where they’re finding out what works, what doesn’t work, fixing what needs to work, educating customers where necessary to help them through the process and to make sure that they get the most out of everything that they’re being provided by from Beepods.

That’s huge. If you think about, it also comes back to that same original question, what could you do to improve your customer experience?

Do you have any type of feedback loop where you’re constantly finding out what they like, what they don’t like, what works and what doesn’t work about the service or products that you’re providing them?

The third thing I wanted to point out is one of the most boring things that most business owners hate dealing with, but you can hear that brand actually has a passion for the inside systems. The inside workings of his business, and the fact that he has all of his employees filling out processes, making sure that nothing gets left behind, that if they find a good way or a better way of doing something, they’re writing it down.

They’re making it part of their ongoing process.

Nothing’s dependent on one person. Everything’s more system dependent.

I’m not sure if you’ve ever worked somewhere. I know I have where everybody there has their own inner knowledge about their own process. As soon as somebody leaves, that whole department falls apart because that person knows what’s necessary to make things run. They didn’t write down enough stuff. They didn’t make it clear to everybody else.

They did not teach the process onto the next person.

I’ve seen that happen over and over and over again.

On the other hand, if you work somewhere that has very clear processes that where that’s written down, maybe they have training.

Nowadays it’s very easy to do training via audio and video. Do you have those types of things that your business, as your business grows larger?

Do you have the ability to be able offer these things to the people that are working with you?

Let me tell you something. If you are not focused on it as an executive in your business, you need to have somebody focused on it. It’s not the most glamorous thing to think about, but it is one of the most important pieces of running a long-term business.

Don’t have your business fall apart just because one person fell away from it.

Like I said, this interview brings up so many great points. I can see Brad and Beepods actually doing really good in the market based on these points that he just brought up here. If he can keep focused on meeting the needs of his market, he can’t lose because he’s got a built in ongoing membership model.

This is something that you should really look into for your own business, and if you’d like to find out more, definitely plug into BrianJPombo.com/Dreambiz and we should sit down and see how we can apply these principles and strategies to your business.

We’ve had some amazing interviews lately. You just wait for the next ones that are coming up.

Thanks for joining us.

Outro: Join us again on the next off the grid is podcast brought to you by the team at BrianJPombo.com, helping successful but overworked entrepreneurs, transform their companies into dream assets.

That’s BrianJPombo.com. If you or someone you know would like to be a guest on The Off The Grid Biz Podcast, offthegridbiz.com/contact. Those who appear on the show do not necessarily endorse my beliefs, suggestions, or advice or any of the services provided by our sponsor.

Our theme music is Cold Sun by Dell. Our executive producer and head researcher is Sean E Douglas.

I’m Brian Pombo and until next time, I wish you peace, freedom, and success.