Shelley Whitehouse – The Smart Chicken Coop

 

Shelley Whitehouse of The Smart Chicken Coop
Shelley Whitehouse of The Smart Chicken Coop

The Smart Chicken Coop

It all started with 3 chickens on a porch, that turned into a side interest in backyard chicken keeping, that grew into a successful online business.

Shelley Whitehouse shares her story about her company, The Smart Chicken Coop as we cover various topics listed below.

Be sure to checkout The Smart Chicken Coops quality products at the link below!

The Smart Chicken Coop – https://thesmartchickencoop.com

Topics Covered

  • It all Started With 3 Chickens On A Porch
  • Craigslist & The Smart Chicken Coop’s First Customers
  • Credibility & Trust, Help Convert to Sales
  • Facebook & Google Advertising Success
  • COVID-19 Effect on Business
  • Life, Caring for Animals & The Value of Homegrown Food
  • Increase In Demand: The Start of DIY Chicken Coop Kits
  • Importance of Business Acumen & Self Discipline
  • Challenge of Developing a Marketing Plan for Nationwide Success
  • The Joy of Providing Value to Others
  • Bad Reviews & Quick Responses
  • Meeting Demand, While Maintaining Our Product Level
  • Advice for New Business Owners
  • A Joy for Indian Runner Ducks
  • The Value of Perseverance In Business

Transcription

Shelley: Just started out as a lifestyle business, do you know what I mean?

Brian: Yeah, absolutely.

Shelley: I didn’t know that it was going to become so popular. And then of course with COVID, it became ridiculous.

Brian: Yeah.

Shelley: But my husband actually took three months off of work his work, because we couldn’t get everything done, we were working full-time, all of us. We’re working.

It was crazy. It’s crazy, but really fun too, because here are these families who are stuck at home with kids pulling their hair out, and they get to build chicken coops and then get the chickens.

It’s a fun business.

Podcast Intro: If you’re someone who refuses to go along to get along, if you question whether the status quo was good enough for you and your family.

If you want to leave this world better off than you found it and you consider independence a sacred thing.

You may be a prepper, a gardener, a homesteader, a survivalist, or a farmer or rancher, an environmentalist or a rugged outdoorsman.

We are here to celebrate you whether you’re looking to improve your maverick business or to find out more about the latest products and services available to the weekend rebel.

From selling chicken eggs online, to building up your food storage or collecting handmade soap.This show is for those who choose the road less traveled the road to self-reliance for those that are living a daring adventure, life off the grid.

Brian: Shelley Whitehouse has quite a varied background. She spent many years performing as a professional orchestra flutist, raced mountain bikes for the heck of it, coached high school sports, raised three kids with her husband, then decided to go back to school to get an MBA.

After several years working as a management consultant, one of Shelley’s side interests, backyard chicken keeping, morphed into a business called, The Smart Chicken Coop, that sells fancy backyard chicken coops nationwide.

Shelley, welcome to the Off-the-Grid Biz Podcast.

Shelley: Thank you for having me.

Brian: Absolutely.

So what brought you into Backyard Chickens in the first place?

Shelley: Well, this is a funny story. So as I said in the bio, I was working as a management consultant. My daughter, who was at UC Santa Cruz at the time, decided to stop out of school and move to rural Yucatan. And so she dropped three chickens on my porch en route.

And I hate birds, but what I found is that they were really fun. And people started saying, well, what’s the latest with the chickens?

That turned into, why don’t you do a blog, that turned into me buying chicks to sell in my backyard, to people saying, where’d you get that chicken coop?

Because I had inadvertently one night I ordered 30 checks in the mail and didn’t remember. So at one point, we had 64 chickens in our backyard. And this is just suburban backyard, Orange County, California.

And that grew, it grew because my husband’s an engineer and I had already had some experience with chickens, and we’ve had made a good product that people want to so it grew.

Brian: Wow. That’s incredible.

How did you find your first customers?

Shelley: Well, there’s this thing called Craigslist.

Brian: Yeah.

Shelley: Now the thing about Craigslist is that I was just advertising, come get your baby chicks from me at $4 a pop. And so my first customers actually were the people showing up to get chicks. They saw the chicken coop that we had made and said, where’d you get that chicken coop?

Truly, that is how we got our first customers and inadvertently because they were coming for chicks not because they were coming specifically for a chicken coop.

So Craigslist was a big boon for me, at the beginning.

Brian: So that’s really cool.

So let’s take it to the present day. Where are you getting most of your new customers from right now, for people that find you right off the bat, where are they finding you?

Shelley: My biggest market now, almost my only market anymore is through a Google search.

Well that an Etsy, so we were for quite a number of years selling our coops through a very well-regarded and highly trafficked website called, MyPetChicken.com. And that gives me credibility because they’ve got the credibility.

So they sold my coupes, and then they people would also Google me, and over the years, my SEO ratings have gone up so that I might arrive on the first page on a few search topics.

But most people who are trying to purchase chicken coops are spending a lot of time combing the internet. And so again, it’s a Google search and word of mouth, but it’s nationwide, the 48 contiguous states.

Brian: Fabulous. And you’ve gotten a lot of play off of Etsy, also?

Shelley: Etsy has been wonderful too because it’s another concrete knowable door that people feel comfortable. And so sometimes I find that people will buy directly from Etsy.

Sometimes they’ll see me on Etsy and then look for my website and buy through me directly. Of course, that’s just a crapshoot, whether people want to spend a trifle bit more money for an Etsy, circumstance where they know they’re protected versus a website from some random website, The Smart Chicken Coop, who knows?

Brian: Yeah, that’s interesting, because you’ve used all of these trusted resources, you know, whether it be Craigslist, or MyPetChicken.com or Etsy, or even just google search, you’ve been able to use all those to be able to get exposure.

Have you done anything beyond that in terms of marketing and advertising to pull people in, or have you been doing well, just off that?

Shelley: I have done Facebook ads, and then I’ve done targeted Facebook ads.

The difference is that I learned more and knew how to drill down better. I also, from my MBA program, interestingly, was asked to give my business to one of the students or a group and they came up with plans, which frankly, we’re a little crazy because they were trying to target apartment therapy. Isn’t that what that websites called?

If you live in an apartment then you’re not buying chickens? Why do you think that’s a good thing? Anyway.

So that what that one didn’t work so well. But it was still good to hear, you know, what the youngsters had to say.

The targeted Facebook ads were great. They were better than for me going through just the Google AdWords.

And I don’t know why that’s the case.

But because of COVID. Last year, we actually stopped our ads because our business went through the roof at 400% over the prior year and that we couldn’t keep up.

So we actually pulled our ads last spring.

Brian: That is very interesting. It’s something we’ve seen across the whole realm when it comes to this area.

How else has COVID-19 affected you in your business?

Shelley: One factor that just happened was that my steel supplier called me and said, we’re having real troubles getting steel. So you need to figure out what you need for the whole season.

Well, that’s 1000s and 1000s of dollars worth of supplies that I’m buying, hoping that I’ll have as good a year this year as I did last. But the alternative and it has happened in the past, he can’t get hold of the steel to corrugate for us to make our rubes.

So that’s been a factor.

We’ve also seen not just COVID, but the trade wars. And I think that the steel originally was a trade war thing aside….

Brian: Because of the tarrifs, yeah, yeah.

Shelley: And then the hardware, we source our hardware out of Ohio. And I know that some of their hard work, does come directly from China.

And that, again, we run into challenges that way too.

So being here’s another way, because of COVID. And everybody doing home projects, we’ve been dinged, hardcore by the price of plywood, because everybody’s doing home projects.

Sometimes we’re having to wait weeks to get plywood.

So this year, we’ve been again, very proactive, because if we can’t ship coops, then there are people out there who can’t build their homes for their chickens and we lose credibility.

Brian: Absolutely.

Wow, that is a whole lot happening in a short period of time.

For those of you listening, we’re recording this in March of 2021. So all of these things could possibly change. But we’ve gone through quite a bit in the last year. And a little bit beyond that, especially regarding the tariff situation, which is another thing we’ve heard with other people, the trade wars and so forth.

You touched on this briefly, but who is really your ideal customer, if there was a way to paint that person, what would you say that person is?

Shelley: I find that our number one target audience.

People who have been married for years, let’s say have started a family. They have a three-year-old and a one-year-old, or a five-year-old and a seven-year-old, who want to teach their children where life comes from.

Teach them how to care for animals, teach them the value of homegrown food.

One really neat thing with a homegrown egg versus what you purchase in the store is that store-bought eggs are often quite old and still within the realm of safe. But their yokes are very pale when you grow your own chickens or support them and they grow the eggs are a mustard color, that’s the yolks.

That’s really fun. You can even, if you’re really wanting to go down that route, you can change the various foods that you provide for them. And the yolks do change color slightly.

So we find that to be big. Another time we find chickens being purchased are the kindergarten classes.

So what are those kids five? Yeah, they often will hatch eggs in their classrooms. And then the parents get wrangled into taking care of the chicks.

Then they need a house and we get calls for a while.

Much more common for it to be young families.

The second tier, if you will, is families with teenagers who’ve always wanted to have chickens. They do all the research and put it in front of their parents and say, Look what I found.

That’s our second level of customer, I would say not even 5% of our market is our older folks who don’t have children around people who are retired, want to travel. They don’t want to sit around and take care of chickens.

Brian: Yeah, no, absolutely.

What’s your top-selling product? Or what’s your top-selling coop, which one would it be?

Shelley: Now this is an interesting circumstance.

So we have this really neat, barn-style chicken coop, that we designed to be extremely easy to clean because I was busy doing the management consulting stuff.

And I didn’t have kids at home. But this I think we had one child at home. And we were building those out completely into panels.

So almost like IKEA furniture that we would ship because built this is 112 pounds.

They’re red, they’re very cute Red Barn with a tin roof.

What happened though, especially during this COVID period, is that the demand was so great that we couldn’t keep up, we were at one point now 70 doesn’t seem like a lot, but since these are all hand-built, we were 74 coops behind.

That’s a lot when you’re talking about one person me doing the business aspect, and then Kenny doing all the building.

So what then we did, as we said, we’re no longer painting them, and we’re going to provide what I mentioned at the beginning, and that is these coop kits.

What has morphed is that people love having these coop kits, because they cost the amount that Chinese chicken coop costs. But you’re getting the high quality wood that comes from Oregon and the thought process that goes into it from my husband and me to build the coop.

Brian: That’s great. And then they also get to add in a little piece of themselves into it feel like they’re part of the project. That’s pretty cool.

Shelley: Well, that’s actually a great point.

One thing I’ve also seen as customers, though this is less frequent. The one in particular that sticking into my mind is the mother and father whose 10-year-old daughter or something wanted the chickens. And for her birthday, the 14-year-old son agreed to build the coop for the daughter.

I mentioned that because that’s a theme that comes up.

This is something I want to do with our children so that we can teach them measurement so that we can teach them how to paint how and following through reading directions and getting a finished product that sometimes that’s more.

One of the wildest color combinations that I’ve enjoyed is the Seattle Seahawks colors. It was somebody up in Seattle. It was It is a crazy look at coop, it was pretty, but it was crazy.

So sometimes the elementary schools will purchase them and then they use the school colors. For their coops, somebody had always wanted a pink dollhouse. Never got one. So she painted hers, this was a young couple who didn’t have children, they painted their chicken coop, bright, Pepto Bismol pink.

Brian: Wow. Yeah, very fun, that’s really neat.

So that from a management consultant background. Had you ever owned a business as your management consultant, as a management consultant?

Were you the business owner, or is this your first foray into this realm?

Shelley: Well, I did not own my own business, I worked for a consulting firm.

But when I was a professional flutist, I was my own boss, as a freelance musician. We work to get money any way we can. So I was a contractor.

What that means is that a good example is when you go to an East or service and they’ve got an orchestra sitting in the church, all of a sudden, somebody has to hire and manage those musicians.

That was one of the things that I did.

I also taught junior college I had a flute studio teaching junior college students, I was the person who was responsible for putting together orchestras for actual concert stages.

So I have had, for many, many years, the document the business acumen, in order to survive as a freelance musician, many people do. I just happened to be more business-oriented than many.

Brian: Yeah, yeah, absolutely.

Commercial Break: Okay, let’s take a break from that conversation. I wanted to bring up a question for you, during these crazy times, do you feel like your business is indestructible?

Most people don’t, and if not, the real question is why, and what can you do to make it as indestructible as possible?

Well, that’s the basis of my new book, 9 Ways To Amazon-Proof Your Business.

Let me talk about what we discuss in chapter six, the sixth way, which is to offer ongoing, what does that mean?

Well, what it means is don’t just have products that are one time uses, find a way to offer some type of ongoing value to your clients, even if you can’t offer it yourself.

Even if you don’t specifically offer a service that goes on and on, find someone else who does and team up with them. Find a way to turn what you do into some form of subscription or membership and get your stuff out there more often.

Allow them a chance to get to know like and trust you via a product or service. This is a way that you can completely take Amazon’s idea and twist it into something directly for your own Amazon Prime’s a major deal in the success behind amazon.com.

You can get it to work for you, even if you just work on a local level. But I also have eight other ways to Amazon proof your business, basically the idea of making it competition proof to even someone as big as Amazon.com.

So if you’d like to get your hands on a free copy of my book, go to AmazonProofBook.com sign up and you will get a free copy and get the chance to purchase a physical copy of it for a special price. And now let’s get back to our show.

Brian: What would you say is your biggest surprise going into this style of business, looking back over it?

Shelley: Do you remember when the internet was vaguely new?

I’m not talking back into the 90s, I’m talking in the 2000s or something. And it was a fabulous commercial, where the person listed something on the internet, and they were sitting at their computer and the phone rang and rang and rang.

They just, all they did was make it and they will come basically through the internet.

It didn’t happen that way.

I was surprised, I thought oh, I just need to put it up on the internet and I’m going to end up having my phone ringing off the hook.

Not true.

There is a lot of work that goes into internet marketing that’s necessary to develop a marketing plan that successful for a business that you’re trying to service nationwide.

That was a big shock to me.

And that’s not something one learns in school, maybe in MBA program.

Now you could learn internet marketing, I’m sure you can. I was there in the mid 2000s and so it was still just more the traditional marketing plan and it is actually not really applicable anymore.

Brian: That’s a great point. Really great point.

Overall, what do you like best about your business and the industry that you’re in?

Shelley: I was just telling the gentleman who helps me so I for various reasons, no longer actually do the building of the coops. I rely on Kenneth down at a different location.

And sometimes there’s a disconnect between putting all these parts together, putting them in a big 45-pound box, and shipping them off.

What he doesn’t see are all the emails that come to me because I’m the business person, where the people say, Oh, this is the most fun thing we’ve done. It’s so great to get up in the morning and get to the chickens. You’ve made such a great product.

I told him just yesterday, I’m going to start forwarding you those messages.

It’s such a joy to provide in a little way joy for others, that in and of itself as price their chickens for heaven’s sakes, who cares, but you know what, they’re fun.

I would never have told you eight years ago, nine years ago that I would make a statement like that, but they’ve got little personalities, they follow you around. They’re just fun. Yeah, they’re fun.

Brian: It’s great.

On the other hand, if you could change one thing about your business and or your industry, what would it be?

Shelley: Bad reviews.

That is one of the big drawbacks to internet businesses.

I had a friend of mine who runs a winery, and she has it was a Yelp review that came through that was very bad. And it was because she or her co-worker or something asked for the gentleman to wear a mask.

He didn’t want to wear the mask so he trashed her company.

And I have had on two occasions, one not too long ago and on Etsy.

In fact, gentlemen, who must not be able to read directions, all that?

Well, when he and I had been communicating back and forth, I was saying, you know, I let me help you because it shouldn’t have cost you $200 to buy those pieces up at Home Depot, it’s a $30 purchase, something must be incorrect.

He ended up writing a review saying that I had not responded, I have an email trail showing nine responses to him, and that it was a horrible product. And it’s there, you know, I didn’t. And I was so upset, I didn’t respond. That was my mistake.

Once I finally came to feel comfortable with it, the time and pass for me to respond to the review and it’s just there permanently.

And that’s a shame. I mean, everybody faces that anybody who’s working, even whether it’s an internet-based or restaurants, for instance, if you get a bad review, it’s really, really hard to you just hope that people read through it and see all the other good reviews and go, that was a one-off.

Brian: Yeah, well, it’s like you said, it’s not just online business, it’s all business has the ability to collect those reviews. And if you can’t respond quickly enough and be able to spend it in a good way, it’s really difficult. So I completely understand that.

If you and I were to meet, like, let’s say we had you back on the show, like a year from now. And we were to look back over the past 12 months at everything that had happened.

What would you say would have had to have happened for you to feel happy and secure about your progress both professionally and personally?

Shelley: I believe that we have tackled the delay that we found last year, not being able to provide to our customers in a timely manner.

I mean, we had it all written all overlook, we’re so far behind, because of demand, we’re running six weeks behind.

I believe we’ve got a handle on that this year.

So that would be my number one marker, can we meet demand, maintaining our product level, which is a given. That’s why it took us so long to provide. And if we are meeting demand, can we go back to offering to the customers, what we call our ready-built coop that is painted that has a lot more of the manufacturing done by us.

It makes it more expensive for people but a lot of people don’t want to do a DIY, and those people no longer have the opportunity.

Well, we now are providing somewhere in the middle on an unpainted version. So it’s still built out. They put their own paint on because painting takes along.

So I’d say that would be my number one thing can we meet demand in a timely manner?

And then even, can we go back to providing painted chicken coops for people because they love them.

And I’ve got my pet chickens asking for them. It’s scary. I don’t want to over-commit.

And personally, I think we’re in a transition period right now where my husband and I have actually moved 400 miles north.

My manager is now the only person, the primary person doing the chicken coops and I’m doing the business from afar. So, personally, if that works, I’ll just feel great that I’ve provided more work for him and then he needs to hire people.

So it’s like providing a means to make money for people and to support themselves.

Brian: Fabulous.

What advice would you have as both a management consultant and the business owner for people who are looking to have a business thrive like, Smart Chicken Coop has?

Shelley: When I started in earnest, and that took me two years or so to get to that point.

Now mind you, I haven’t actually told you this but I’ve been a management consultants in years.

The coop business took off. The management consultant business got tanked by the drop in the economy several years ago…and I was ready to be done.

My point, though, is that it took me longer than it should have to set up the name of the business. I didn’t understand the search engine optimization.

So my most I think important advice is that, sure it’s great to get your feet wet but I had to change my name that this business was originally a shell format.

And in meeting with somebody who specializes in optimizing the internet business, said that no one’s going to search for a shell format, it doesn’t mean anything you have to have, you know, something that people will search for chicken coop, The Smart Chicken Coop, and that’s how that name came about.

So that’s one thing.

The second thing that I didn’t do, and somebody who said, you really need to sign up on these certain websites, which I don’t remember anymore, where newscasters and people like you can go and say, I need an expert who can tell me about chicken coops.

I was so early in the game, and I didn’t do it.

That’s credibility and free opportunity for advertising that I did not capitalize on, because I was just….this started out as a lifestyle business.

Do you know what I mean?

Brian: Yeah, absolutely.

Shelley: I didn’t know that it was going to become so popular. And then of course, with COVID, it became ridiculous.

Brian: Yeah.

Shelley: But my husband actually took three months off of work his work, because we couldn’t fulfill, we were working full time. All of us were working. It was crazy.

It’s crazy, but really fun, too. Because here are these families who are stuck at home with kids pulling their hair out, and they get to build chicken coops and then get the chickens and it was neat. It’s a fun business.

Brian: Very cool. And that’s really great advice.

I really appreciate the time you spent with me here, Shelley.

Is there anything I did not ask you that you’d like to answer?

Shelley: This is completely going to come out of left field.

But don’t just consider chickens.

My favorite fowl right now is Indian runner ducks.

Google them, they look like wine bottles with legs. And they are total characters.

I just love them.

They’re called the clowns of the garden.

I think too in terms of from a business standpoint, rather than just chickens. I wanted to say that this is not a smooth sailing process. I’m going to take us back to my saying I thought if I put it out in the world, they will come. That’s not true.

And slogging through it, going through the ups and downs are necessary.

I think that the businesses that don’t thrive are ones that don’t have the people running them that have the bandwidth to take hits and say, okay, that’s a setback, what can I do differently? How can I move forward?

Brian: Awesome.

That’s a really good point and something that people really need to pay attention to and you you’ve had so many great points throughout this whole conversation.

I recommend everyone go back and relisten to this.

What could a listener do, who wants to find out more about, Smart Chicken Coops?

Shelley: Go to TheSmartChickenCoop.com

Brian: Fabulous. Hey, thanks so much, Shelley Whitehouse for being on the Off-the-Grid Biz Podcast.

Shelley: Thank you for having me.

Brian’s Closing Thoughts: Had a lot of fun talking with Shelley, she provided a whole lot of great little tidbits lessons principles that come along with business ownership, and I wanted to point out a few for you.

But it’s definitely worth re listening to that whole concept of the build it and they will come myth that almost all entrepreneurs come into, you know, to some way or another, she had it when it came to internet marketing, she figured, hey, you put a website out there, people are going to find it.

And anybody that’s done any form of ecommerce, in modern day know that that’s just not true. It takes a whole lot to get attention online, let alone any other form of traditional business.

I love how she began on Craigslist, and then move from there and was able to build credibility and trust by teaming up with My Pet Chicken. And she noticed that she said specifically that it’s a credibility thing. And that’s when I hear credibility.

I know that’s trust.

More importantly, it’s a trust transfer that happens. So if you can team up with somebody that your market considers a trusted source, if you can team up with them. This is a great way to be able to introduce you to new audiences, and she did it.

I’m not sure if she realized what she was doing at the time. But she knows now how important that was to their growth, being able to go from there and jump and just be able to use mainly Google search and Etsy as sources of traffic. That’s pretty amazing.

She has a very clear cut avatar, and avatar is the term that people use for ideal prospect for your business, the ideal customer.

If you listen to go back and listen to how distinct and very specific she is about the type of person that gets one of her coops. It’s very, very interesting. Very, very good.

That’s so important to have if you have that, you know where to advertise where not to advertise what your messaging should be, when it comes to all of your marketing and sales. Very important.

I love having Shelly on and I really can’t wait to see what’s going to happen in the future.

Outro: Join us again on the next Off The Grid Biz Podcast brought to you by the team at BrianJPombo.com, helping successful but overworked entrepreneurs, transform their companies into dream assets.

That’s BrianJPombo.com.

If you or someone you know would like to be a guest on The Off The Grid Biz Podcast, offthegridbiz.com/contact. Those who appear on the show do not necessarily endorse my beliefs, suggestions, or advice or any of the services provided by our sponsor.

Our theme music is Cold Sun by Dell. Our executive producer and head researcher is Sean E Douglas. I’m Brian Pombo and until next time, I wish you peace, freedom, and success.

Dyan Twining – Roost & Root

Dyan Twining - Roost & Root
Dyan Twining – Roost & Root
RoostandRoot.com
RoostandRoot.com

Dyan and her husband Montie co-founded Roost & Root to help you, “Find your inner farmer.”

Join us for a fun conversation as Dyan talks about the companies journey from building their first 20 chicken coops to the amazing ride they’ve had serving and building relationships with customers from coast to coast.

Be sure to checkout their quality Cedar Chicken Coops and Gardening products as well!

➡️ Call Today – (877) 741-2667

➡️ https://roostandroot.com/

Transcription

Dyan: Hearing from customers because I do talk to a lot of them after the sale. Like there’s always like a driver who’s like, “I’m gonna get chickens,” and then there’s other spouse a lot of times he’s kind of like, “okay, not super excited about this, but whatever.”

And I hear from the other spouse that’s not super excited and like, had no idea I would love having chickens.

Podcast Intro: If you’re someone who refuses to go along to get along, if you question whether the status quo was good enough for you and your family.

If you want to leave this world better off than you found it and you consider independence a sacred thing.

You may be a prepper, a gardener, a homesteader, a survivalist, or a farmer or rancher, an environmentalist or a rugged outdoorsman.

We are here to celebrate you whether you’re looking to improve your maverick business or to find out more about the latest products and services available to the weekend rebel.

From selling chicken eggs online, to building up your food storage or collecting handmade soap.This show is for those who choose the road less traveled the road to self-reliance for those that are living a daring adventure, life off the grid.

Brian: Dyan Twining co-founded Roost and Root in 2013, with her husband Montie, their passion and slogan is, “find your inner farmer.”

At Roost and Root, they manufacture high quality backyard farm and garden lifestyle products that help fulfill that slogan.

She enjoys keeping chickens and gardening as well as deep sea fishing and running.

Dyan, welcome to the Off The Grid Biz Podcast.

Dyan: Hi, thank you for having me.

Brian: Yeah, it’s great having you here.

So why don’t you tell us a little bit more about what it is that you do?

Dyan: So together with my husband, we run Roost and Root, like you said, we are manufacturing company based out of Dripping Springs, Texas.

So we’re a little bit west of downtown Austin, and we have a manufacturing facility where we we started in 2013 manufacturing and selling chicken coops primarily chicken coops.

In 2020, we actually changed our name to Roost and Root. We used to be Urban Coop Company. But we sold our coops through the years and we kept getting a lot of customers saying, you know, “what else you guys going to build?”

They liked our products. They liked the quality, and what goes hand in hand with backyard coops, and its gardening products.

So we changed our name to Roost and Root, to kind of reflect both of our interests.

Brian: Fabulous.

So what led you into the business to begin with?

Dyan: So my husband is a builder and an entrepreneur and we moved to a piece of property in Texas, and I got some chickens, and I could never find a chicken coop that functioned like I wanted it to.

I wanted it to be easy to clean, I wanted it to be easy to take care of the chickens, give them food, give them water.

So Montie being a builder, I said, “you need to build some chicken coops.”

Well, a little bit more to that.

Montie was a builder, had a commercial construction company at the time, and did a big project for a company and we are leaving to go to town for Thanksgiving.

We drive through the drive thru of this Starbucks that he had helped to build. And we were still waiting to get paid for the work that had been done.

And we’re thinking this whole working for someone else is not so much fun.

So as we’re driving, we’re talking and I say, “you really need to build cute chicken coops, I think if you build cute chicken coops people buy them.”

He’s like, “no, that’s kind of a dumb idea.”

But I had chickens, I had friends who would come here and they say, you know, oh, I want to keep chickens.”

I’m like, “well, you should do it.”

And they’re like, “but I don’t even know how to get started, jow do I get a chicken coop?”

And I said, “well, you should have your husband build you one because that’s what I did.”

And they’re like, “my husband can’t build me a chicken coop.”

And so it just kind of sparked the idea that maybe there was something because we are close to Austin, we’re probably a suburb more than our own little town anymore.

More and more neighborhoods are popping up.

We don’t live in a neighborhood, we live on a piece of property.

So you know, when you live on a pretty big piece of property, you can kind of have whatever in your yard, it doesn’t have to look pretty, it can just be functional.

But if you live in a normal suburban or urban setting, and you only have so much space in your yard, and you decide you want to take up some of that space with a chicken coop that you’re going to have to stare at all the time you want it to look nice.

You want it to add to the beauty of your yard not necessarily, you know, take away.

That’s when I said, “you know, you need to build chicken coops and they need to be cute.”

He’s like, well, “that’s kind of a dumb idea.”

But he humored me and I came up with a bunch of drawings, and the first 10 or so were ugly. And I didn’t like them. And I said, “no, keep trying keep trying.”

Finally he hit on what is our backyard coop.

And I said, “okay, people, I think will buy that, we should build some.”

And I said, “well build me one, and I’ll try it.”

And he said, “well, if I’m going to build one, I’m going to build 20.”

I said, “okay,” and so he built 20.

And we just tried it to see what would happen.

We put them on Craigslist, and they sold out within about a week, kind of realize that we had something, we knew that if we wanted to make it a business that supported our family, that it needed to be something beyond Craigslist, it couldn’t be just a local thing or a regional thing.

We needed to be able to build something that we could ship and sell nationally.

So we worked with the shipping companies to come up with box sizes, and, I mean there’s so much to it that we really didn’t know at first what all was involved in it.

But the initial design was something that is within about a quarter of an inch of the max size that you can ship in a box through like a ground shipment company UPS, FedEx.

So that’s kind of how it started.

At first, it was very small. It was Montie and I, are kids, and we had an employee and kind of grown from there.

Brian: Fabulous.

So from the business perspective, you found your first customers on Craigslist. Where did you go from there?

Dyan: When we decided that it was probably going to work and that it needed to be national. You know, really our main source of advertising is Google AdWords pay per click advertising.

It’s a double edged sword, let me tell ya.

We are finding though, as we’ve been in business now eight years, that one thing that we had that was a very gratifying, but very surprising is we have a lot of repeat customers, upwards of 20, 30%.

Like who knew people needed multiple chicken coops, but they do and we’re certainly grateful.

And it was really gratifying to us to the folks that work in the shop, when somebody that we’ve sent something to comes back and, you know, parts with their treasure and get another one.

But our source of advertising initially was Google AdWords, some social media advertising, we’re working really hard to morph it into something that will less corporate, less Google, right?

Brian: Oh, I understand. So that’s great.

Where are you finding most of your newest customers from nowadays?

Dyan: We’ve sold into all 50 states, believe it or not, it’s a really interesting kind of phenomenon to us anyways, that the major group of customers is that upper north east part of the United States.

Think that, from what we could figure out, is that they like cedarwood.

All of our products are made out of cedar, that’s all we build with, which is a really high quality material, it lasts a long time.

It does well and cold climates, warm climates, wet climates, dry climates, that’s kind of our big customer base.

But we also sell a lot to the west coast, pretty good idea who our customers are, but we sell to all kinds of people, but typically suburban urban folks who are interested in turning off the TV and getting out of the house.

You know, we’d like to talk about it in the office and our meetings that we’re trying to sell like an experience and not just a chicken coop or a greenhouse or garden product.

But somebody that gets people outside and gets people starting to think about where you know, the typical person can’t have a cow or whatever it might be, you know, you might not be able to source all of the food on your table.

But you could put a dozen eggs in your refrigerator and some tomatoes and it’s a really gratifying thing that people have responded really well to, you know, put down your phone and go take care of something outside and do double duty, you get some exercise, you get off the TVs get off the couch and you get something for it.

Brian: Absolutely, that’s great stuff.

With all those new customers or they mainly find you through your standard places, your PPC and your social medias or anywhere else that they’re that they’re coming in contact with you for the first time?

Dyan: Certainly a lot of word of mouth.

As our customer base builds, there’s a lot more word of mouth.

If we do a little bit of print advertising First, I think print advertising is going away. But probably a combination of those PPC, and this last year, we really dove deep into trying to create content that’s helpful. Social media content, YouTube content.

I mean, that’s really a focus for us going forward is, you know, obviously, we’re here to support the people that work for us and earn a living.

But we also want people to, you know, it does us no good to sell something to somebody. If they don’t like what they purchased from us. It does us no good. They don’t tell people they worse, say something bad.

And so we really want to have a focus on making sure that before the sale, people know what they’re getting into.

Then after the sale, making sure that they feel supported, that their questions are answered that they feel confident in what it is that they’ve purchased, whether it’s a chicken coop, or greenhouse or garden beds, whatever it might be.

Brian: Tell me more about that. What is your after sale?

What’s the process is you offer some type of, you know, ongoing customer service, right?

Have you guys run that?

Dyan: Okay, so, that’s a really interesting.

When you’re really small, you do like every job that there is, I mean, I’ve packaged coops, I’ve built coops, and there’s this kind of a small group of us.

We’ve done every job as an owner, one of the privileges that you get in addition to some of the headaches that you get from owning your own business, that one of the privileges as you bring people on, you get to choose what jobs you keep, and what jobs you give to other people.

I love talking to customers on the telephone. So my main job is answering the telephone customer support and and we find that it’s really helpful because I get that feedback loop.

I’m sitting really close to my husband who does the majority of the design work and I can tell him I’ve talked to 20 people in the last week that are like I don’t really like whatever it is or I really would like that’s usually how it is I get enough people saying you guys should sell whatever and I mean I could turn and tell him, “hey, we should consider creating this,” or whatever it might be, whatever product it is.

So we try and plaster our phone number everywhere we want people to reach out to us and if it’s not me the answers the phone it’s actually my oldest daughter who answers the telephone part time so she can stay home with her twins.

But it’s just such an important role or job and the company curse I think it’s probably the most important but I’m sure some of the other folks in the company would think differently.

But it’s all works together right but customer support it’s critical before and it’s critical after because again, it doesn’t stop once you sell it to somebody because you want somebody to like what it is that they purchase.

You want them to love it you want it to love it so much that they tell their friends learn to love it so much that they buy another one and when I was training my daughter to answer the telephone, I’m like, “we are not about get the sale at all costs.”

If you are talking to somebody and they’re like, “I just don’t know if this is gonna work for me whatever it might be,” you know talk to them and you might at the end of the conversation be like, “you know what, this is probably not going to work for you.”

I think people appreciate that and I think people value that and so they may not purchase from you but somebody else that they might tell that it is the right product for them might purchase from you as far as after the sale.

So our chicken coop number one, that the very first one that the family came and picked it up from us that purchased it off Craigslist, they still have the chicken coop, I still keep in touch with them.

And they have moved three times with their chicken coop and chicken coop number 20.

So the last of the original batch we actually sold to a military family that they’ve moved with their coop 11 times and every time they set it up!

They send me a picture and they keep in touch.

I have lots of customers that reach out to me after the sale.

You know my chicken looks funny, or ongoing questions because I think that’s part of them enjoying their coop is getting their questions answered.

There’s so much chicken information out there that sometimes it can be overwhelming and a little daunting. I think that there’s a certain segment of the chicken world that don’t try and make it complicated but chickens don’t have to be complicated and they don’t have to be scary.

But you get on Google and you start reading and you’re like, “Oh my gosh, what do they get into?”

And so they call me and I’m like, “okay, let’s talk about your concerns, whatever they might be.”

And they usually end up once we get off the telephone, “oh, thank you. I really appreciate it.” Because I’m not an alarmist, when it comes to chickens, chickens are easy to keep. They really are.

Lots of after sales support lots of after customer support.

Brian: It’s really funny you talk about that. I’ve mentioned it on the show before my wife is in the process.

Actually, it’s been well over a year that she’s been in the process of working her way up to getting chickens, and I completely understand all the confusion over complications of the process.

Dyan: Yeah, you know, I actually had a customer, tell me one time, she says, sort of like, when you are getting ready to have your very first baby, you’re like, “oh, my gosh, I need to get this and I have to get this, and what happens if this happens?”

And she says, and then you realize, by the time you’ve had four kids that really you need like a car seat and some diapers.

That’s a little bit like what chickens are, you know, they need a safe place to sleep, food and water. And beyond that, you can make it extra if you want. But you don’t have to.

Absolutely have her a call me. lol.

Brian: Yeah, I will! lol

So who would you say is the ideal client for Roost and Root?

If you had to describe that person, who would that be?

Dyan: I think there’s a couple of groups that we sell to but like, in our head when we’re designing something, or we’re marketing something, our target customer is 30 to 50 it’s 50/50 males, females it is you know, we used to think oh, chickens are a girl thing and or, oh, chickens are a boy thing.

50/50, that’s kind of proven out over the years, they just probably due to rules and regulations, what have you they live in a single family home, although we do have some chicken coops and some really interesting places.

But you know, so those middle years, usually they have kids, they have pets and other pets. They have nice yards that they want to keep looking nice, but they want to do something different they want to have some chickens get some eggs, use your chickens is sort of natural pest control.

So that I would say that’s kind of the majority.

Now there’s another group that kind of recently retired group that that is a little bit older age demographic, that they’ve got a little bit of time on their hands, you know, they’re kind of interested in puttering around and want to get a few chickens and have good memories of feeding chickens when they were a little kid at their grandma’s farm or what have you.

And so I guess those are kind of our two like target groups.

Brian: Oh, that’s great, perfect way to describe it.

That’s, yeah, really cool that thought pattern that people are going through that’s very interesting.

What are your top selling products right now?

Dyan: Our top selling chicken coop is our Round-Top Stand-Up.

It’s just a great easy to keep clean. The coop it holds six chickens, which is a really good number for people when they’re just starting out, not too few that you’re like, “what am I doing this for, I’m not getting enough eggs.”

But not so many that you’re overwhelmed by the prospect.

So definitely the Stand Up.

And then we recently introduced a greenhouse or Slant Roof Greenhouse. And we suspected that it would be popular, I don’t think we knew that it was going to be as popular as it is.

But people are really responding.

It’s been for sale for like two weeks, but people are buying it and really like it.

Brian: That’s great.

Overall, what do you like best about your business and your industry?

Dyan: This was kind of surprising to us at first when we started it without we don’t want to have employees there just a headache. And let’s see what we could do without having so many employees.

But kind of as we’ve been in business, and as we’ve grown and added employees, I would say that that’s one of the aspects that I really enjoy is having employees and I guess working with them to create a good product that people like.

My husband describes it as chicken coops and gardening products, you know, it’s adding to the world like you’re doing no harm to the world.

With these products like you’re doing, not necessarily good, I mean we’re all here to earn a living for our families but your way out into the world in a positive way.

So I think that that was one of the aspects that was kind of surprising to us is just that it was that it’s enjoyable to have employees and we have incredible employees that really want to put out a quality product.

We have a really generous return policy.

And we do it on purpose, partly because, you know, it’s a little bit weird to buy something that’s pretty expensive, sight unseen.

We do we have this really generous return policy in the eight years we’ve been in business. I bet you we’ve had 10 chicken coops returned.

Brian: Wow.

Dyan: Total, you could probably name the people that have returned chicken coops.

And when those chicken coops come back, it hurts everybody’s feelings.

They’re like, “what in the world, how could they not like it?”

You know, poured our heart and soul in getting this shipped out to them. And so that’s just a gratifying aspect.

And then just hearing from customers, because I do talk to a lot of them after the sale.

A lot of times one spouse is gung ho, there’s always like a driver who’s like, “I’m gonna get chickens!” And then there’s other spouse, a lot of times, he’s kind of like, “okay, not super excited about this, but whatever.”

And I hear from the other spouse that’s not super excited.

And then like, had no idea I would love having chickens, or I enjoy them so much more than I ever thought.

That’s really gratifying to, again, you’re kind of doing something that adds positivity, not negativity.

Brian: Awesome. That’s so cool. So cool to hear.

Commercial Break: Okay, let’s take a break from that conversation. I want to bring up a question for you, during these crazy times, do you feel like your business is indestructible?

Most people don’t and if not, the real question is why?

And what can you do to make it as indestructible as possible?

Well, that’s the basis of my new book, 9 Ways to Amazon-Proof Your Business. I’m going to talk about the second way, which is called being consistent.

I covered this all in chapter two. And I’m not talking about being consistent in a very generic way, I’m talking about specifically being consistent in your communications with your customers, not just customers you’re looking to have but customers you’ve already had, and getting them to know like, and trust you. Now, you could be doing this through paid advertising.

But you could also be doing it organically through social media, via videos, via blog posts via podcast like this, getting out there so that people can get to know like, and trust you so that when they do become customers, they don’t just become customers that enjoy and love your products or services they know like and trust you as a person that’s a value they can’t get from big companies.

I also have eight other ways to Amazon proof your business. Basically the idea of making it competition proof to even someone as big as Amazon.com. So if you’d like to get your hands on a free copy of my book, go to AmazonProofBook.com sign up and you will get a free copy and get the chance to purchase a physical copy of it for a special price. And now let’s get back to our show.

Brian: On the flip side of that, if there was one thing that you could change about either your business specifically or your industry as a whole, what would it be?

Dyan: Wow, the world sort of lives and dies by the internet, gosh, you could have an unhappy customer that, you know, for whatever reason, is unhappy.

And they could do a lot of damage to you.

They could just go multiple places and write bad things about you. That lives forever.

You know, when it’s pre-internet, somebody had a bad experience. You know, they tell their neighbor and a couple of people and it kind of died there.

But somebody has a bad experience with you for whatever reason. It is there forever and you really have to work hard to overcome that.

Certainly, that’s the toughest thing.

And you know, we live and die by reviews and a bad review.

Again, just like I returned chicken coop. They hurt all of our feelings.

Our shop managers like, “I didn’t sleep last night thinking about that guy who left us a four star review.”

Brian: That is it for sure.

Well, it sounds like you’re doing a lot of great preventative measures, having the return policy and everything else to to try and keep that from occurring.

That sounds good in that direction.

If we were to talk again and say like a year from now, and we were to look back over the past 12 months and everything that had happened, what would have had to have happened for you to feel happy with your progress both professionally and in business or personally and in business?

Dyan: That’s a really good question.

Um, 2020 was a crazy year for us.

So we’re in 2021, we launched the greenhouse, and that’s like our major product launch for this year, from kind of conception to getting it to market is about 1,500 hours of design, prototyping, testing, all of that kind of stuff.

So we’re kind of coming off of that in 2021.

And we’ve kind of committed to sort of doubling down on the products that we are currently selling our current product offering.

We’d like to spend the next year really refining our assembly instructions, refining our website, increasing content, the things that we’re proposing for the next year probably aren’t super exciting.

But for us, they add to the whole experience of it all and to customer satisfaction.

So really, the next 12 months for us is just really doing what we do, well, even better.

That is our focus for 2021.

So in 12 months, if we look back, we’re like, you know, we had lots of customers who are happy with us. Obviously, we have to sell things for all of us to put our kids through college and several people have in babies, that kind of thing, you know, that work here, we got to do all of that.

But that’s a given right, every business has to sell stuff to be able to stay in business.

But we really just want to focus on what we’ve been doing, and just get even better take it up a notch.

Again, we were so small for some many years that Montie designed the products wrote the instructions, that kind of thing that now that we’ve got some other heads in it, that we could feel like we could do a better job at giving people a better experience.

Brian: In building on that customer experience over the next year, besides just the everyday things that come along with life and having a good size work family there.

What other obstacles are standing in your way of getting there, would you say?

Dyan: I would say one of the obstacles…and this is not my area really is, How do we tell people, How do we get the word out about our company, that is not pay per click?

It is like, it’s tough for us.

It’s a little bit like crack cocaine is how my husband describes it, got to do it, but then you do it, you got to do more and more and more.

And that is an obstacle because those pay per click costs. We’ve put people in business, and we’ve driven prices up through our success. So that’s definitely one obstacle.

You know, another big obstacle that we’re facing is material availability.

We’re committed to using high quality materials and the costs have gone up like crazy.

We’re hoping they come down, but whoever really lowers their prices, right?

I mean, that’s not really a common thing that you see happen.

And another obstacle is labor availability.

It’s a tight labor market out there. We’re having a tough time hiring.

We have a very competitive wage. We have a good work environment.

We feed everybody on Thursdays, lunch.

I mean, why wouldn’t they want to come work here, but we’re having a tough time finding people.

Yeah, it’s tough. I mean, when we have very little turnover, so we’re trying to add to our staff, and it’s just kind of the economic situation out there is making it tough to find people.

Brian: Absolutely.

And besides the things you already mentioned, how else has the whole COVID-19 thing that’s been happening for the past year?

We’re recording this in March of 2021, so how has that affected your business?

Dyan: So very positively in that we had an incredible 2020.

I think that couple things kind of came together. At the very beginning of the COVID scare people. There were some worry about just food supply chains, kind of in combination with people who were like, wait a minute, I am so dependent on my grocery store for every aspect of my food.

What can I do to maybe be a little less dependent on them, combined with the fact that people aren’t traveling and so they are home and wanting to get outside.

I mean, it just was this really interesting set of circumstances that led us to have a really good year as far as sales, that it was a good year for us.

That now then there’s on the flip side been some of the challenges that I think probably everybody’s experience.

Shipping is a mess.

Sometimes, you know, just the shipping companies are fairly overwhelmed.

We’re all ordering stuff that gets sent to us that, you know, you probably used to be more sort of locally distributed kind of things.

Materials availability has been tough, probably, in part because some shipping issues and other issues going into it.

And like I said that the labor issue, I think that there’s jobs out there, there’s just some disincentives for people to work, unfortunately.

Brian: Yeah, absolutely.

So you’ve been in business for over eight years now. What advice would you have to other business owners that would like to start a business similar to yours?

Dyan: Be prepared to do every job.

I really do think, though, that that has been part of our success is that I am not asking anybody that works out in the shop to do something that I haven’t done.

You know, I’ll tell you one of the toughest parts of our business is putting the parts in either the crate or box the sounds so simple, people look at me, they’re like, “I don’t get why you’re telling me this is hard.”

But making sure that the correct parts are in the box in a way that they’re going to show up, not damaged, so that they’re all the correct parts.

And if you’ve ever bought anything that you had to put together, you got halfway through the project and realize you didn’t have all of the parts, you know that frustration.

But that is a really tough job.

There’s a lot going on, there’s a lot of parts to it.

And so that was my job for a long time. So now I know I have a lot of grace for the person who the people who are out in the shop doing that job.

So I’m having a familiarity with all of the different aspects that go into what it is you’re trying to do, I think really helps that as you grow.

If we had started out with outsourcing, let’s say answering the telephones.

Not that that was even a possibility when we started right like I need, you do what you got to do. But I need, let’s just say, you know, you outsource some part of it, we certainly wouldn’t have had the ideas that we have, some of the products that we’ve come out with that have ended up being really good sellers.

We wouldn’t have an idea of who to market to and who to sell to.

So definitely just being hands on is critical and just valuing a customer.

I know, I put myself in customers position, if I paid this amount of money for something, how would I want it to function?

How would I want it to arrive to me?

How would I want the communication to be?

That kind of thing, so just think it goes beyond sort of the customer’s always right, because I think it’s more that the customer is it?

I mean, without him, you wouldn’t be here.

And then on the flip side, you know, Montie, always, he teases me because, you know I’m talking to customers, and they’re asking me different things.

And I’m like, “sure, we can do that, sure, we could do that.”

And he’s like, “you write the checks that then the production shop has to cash.”

And I’m like, “Yes.”

That’s the other thing to realize, too, when you’re sort of starting a business, that everybody’s integral to getting your product out there.

Without customers, you have nobody to sell stuff to, without our production shop. Or maybe even worse, a production shop that doesn’t care, or doesn’t do a good job.

We would have unhappy customers, without you know, the design team, we’d have nothing to sell them.

No one particular aspect is more important than the other.

Brian: That’s a really important idea to convey.

So yeah, that’s really great.

What could a listener do, who’s interested in finding out more about Roost and Root?

Dyan: Certainly started our website, RoostandRoute.com.

Take a look through there.

We have a extensive blog section that we try and put informative information out there.

And certainly that’s a good place to start but then on every page on the website is our phone number. And call, we encourage people to call and have a human conversation person to person about what it is you’re trying to do what what you kind of want to accomplish, what your budget is, what your worries are.

I would encourage people to call.

Brian: Alright, well, Dyan, I could tell why you’re in charge of customer service there.

Dyan: Lol, because I can talk alot.

Brian: No, it’s great. It’s you’re very clear and you get straight to the point.

It’s a lot of great information.

I know, I’m going to be relisting to this and I encourage all of our listeners to go back over this because there’s a lot of great meat on the bone there.

Dyan Twining of Roost and Root, thanks so much for being on the Off The Grid Biz Podcast.

Brian’s Closing Thoughts: It was really great sitting and talking with Dyan.

Roost and Root, is certainly an interesting concept, because not only…we didn’t even gets to talk that much about the combination between gardening and chickens, which is actually very common.

If you’ve heard some of our earlier episodes where we discussed it, it is a growing trend for people not to just get into chickens that have never had them before.

Same people to also have gardens.

I know that’s the case in my family, there’s a lot of great stuff that Dyan brought up a few of them that I wanted to point out.

One is her discussing without using this actual term, but there’s a term out there by a marketing expert named Dean Jackson and he calls it the before, during and after unit.

What that is, is the customer experience.

And anybody that has a business can break up their business into before, meaning that everything that happens before they’ve done any business with you, it’s a certain aspect of marketing that most of us focus on is is how do you get them to get here.

That’s the before unit.

And then during, is all the people who are current customers or recent customers.

And that’s, what are you doing in communication with them during that period of time?

And then you’ve got the after unit, which are people that were customers previously?

How are you remarketing to them?

How are you communicating with them?

What other options do they have after they’ve been a customer and her discussing that customer experience really brought forth that idea in my mind, and you can hear her talk about each of those pieces, and how they’re looking to enhance each piece, which is really cool.

I love how she talked about real briefly about not making a sale at all cost.

Getting to the point to where you’re confident enough in your products that you can say, “this isn’t necessarily for you.”

That’s really a powerful statement.

And it’s brings up that idea from Miracle on 34th Street.

I don’t know if you’ve ever seen that when Macy’s was directing people to go to Kimball’s and then vice versa. And people started offering their competitors, their so called competitors as a different option for the customer.

And without being corny about it, it actually is a very useful tool.

For one thing, it shows that you’re confident about what you’re selling, and you’re not trying to shove it down their throats.

And that’s a really cool thing that your customer service can provide, or your sales staff can provide. That’s really important.

All in all, Roost and Root is a really cool company, I look forward to seeing more of the content that they put out there.

She talked about their growing content marketing, and in looking for more ways to tell people about their business versus just using PPC, you know, pay per click over and over and over again.

It’s an easy way of doing it but it does tie you in and make you dependent so that was a great point.

And it was really great meeting Dyan, and I can’t wait to see what they’re doing in the future.

Outro: Join us again on the next Off The Grid Biz Podcast brought to you by the team at BrianJPombo.com, helping successful but overworked entrepreneurs, transform their companies into dream assets.

That’s BrianJPombo.com.

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Our theme music is Cold Sun by Dell. Our executive producer and head researcher is Sean E Douglas. I’m Brian Pombo and until next time, I wish you peace, freedom, and success.

Frank Hyman – Hentopia

Frank Hyman

Episode 010.

Do you have a cause that motivates you? Is the work in your business related directly to that cause?

Frank Hyman is the business owner, speaker, teacher, columnist and author of Hentopia: Create a Hassle-Free Habitat for Happy Chickens.

Though he wasn’t planning on owning chickens, his wife really wanted to get them. He agreed, but only if they could be left during his 2-week vacations. That adventure, lead to columns about developing chicken habitat, and then this book!

How does he combine his passion for help the disadvantaged, with speaking at events like the Mother Earth News Fair and writing columns and books?

When you hear Frank’s inspiring story, you’ll realize how ANYONE can do the same. Listen now!

Find out more about Frank Hyman: http://www.hentopiacoops.com/

Buy Hentopia: https://www.storey.com/books/hentopia/

Find out the business events secrets for growing and strengthening ANY company: http://brianjpombo.com/secrets/

Full Transcripts

Frank: One of my rules of public speaking is that I mean, it’s important that I give people what they want. But my premier rule is that I need to be having a good time.

I’m getting to tell the stories I want to tell, and I’m getting to make jokes and make people laugh. And that makes me happy. So that’s my priority.

And I figured, hey, if I’m having a good time than the audience will have a good time.

Podcast Intro: If you’re someone who refuses to go along to get along, if you question whether the status quo was good enough for you and your family.

If you want to leave this world better off than you found it and you consider independence a sacred thing.

You may be a prepper, a gardener, a homesteader, a survivalist, or a farmer or rancher, an environmentalist or a rugged outdoorsman.

We are here to celebrate you whether you’re looking to improve your maverick business or to find out more about the latest products and services available to the weekend rebel.

From selling chicken eggs online, to building up your food storage or collecting handmade soap.

This show is for those who choose the road less traveled the road to self-reliance for those that are living a daring adventure, life off the grid.

Brian: Frank Hyman is a carpenter, stonemason and welder, who has farm, garden and house construction experience, on two continents for over 40 years.

He was a double major in design and horticulture from NCSU.

Frank believes in happy wife happy life.

So when his wife Chris wanted chickens, he knew they would have chickens, but also wanted to be able to go on two week vacations. He wrote a column about it, how he achieved both goals for chickens magazine, and the columns became the book, Hentopia, create a hassle free habitat for happy chickens, 21 innovative projects.

Hopefully we can get Frank to tell us about it.

Frank’s writing appears in The New York Times, Organic Gardening, Hobby Farms, Modern Farmer as well as Chickens Magazine, and CommunityChickens.com.

He’s been without a day job since 1992. When he first put together a plan to make a living from his hobbies. He launched an award winning garden design plant build business cottage garden landscaping, which is located in Durham, North Carolina.

Frank Hyman, welcome to the Off The Grid Biz Podcast.

Frank: Thank you for having me, Brian. Glad to be here.

Brian: Yeah. And the reason why we reached out to you is we found you on the list of speakers for the Mother Earth News Fair, that’s happening in Albany, Oregon.

And we saw that you’re actually that you’ve been speaking on a lot of the Mother Earth News Fairs.

Frank: They’ve takin good care of me, Mother Earth News does a really good job with these fairs. Very happy to be a part of that.

Brian: Fabulous. So why don’t you let us know a little bit more about who you are and what you do.

Frank: When I was in my 20s. I was a very successful college dropout and traveled around a lot a lot of jobs and realized what I wanted out of life wasn’t a career but I wanted to make a living from my hobbies.

Fortunately, some of those hobbies are making a good living, so carpentry and design writing, among other things, then I met my wife.

She’s also a designer. She designs books, both and worked on farms in our younger days. And so even though we live in downtown Durham, on a little quarter acre lot, we like having a little tiny farm until when she wanted chickens.

It was like, Okay, we’ll have chickens, but I don’t want to have to, like take care of every day or having somebody take care of them while we’re gone.

So I did a lot of research and on how people were setting up their chicken set up.

And I’ll just give you one example of the things I found that was a little difficult for me was, for instance, a lot of books said the same thing about water, they would all say, well, water is important.

You don’t have to go out there every day to clean the water that chickens have pooped all over. Because they are 24 seven pooping machines and then even put in their sleep. Right? And so I would read that as Oh God, I don’t want to work for the chicken.

I’m already working for my dog, you know, so you have to draw a line there and being a carpenter or being a designer I decided I need to like do a little more research and come up with some way. Got to be simple way, inexpensive way to make sure that chickens have enough water and they have enough food and they’re safe so that we can go on vacation for crying out loud.

So just back to the water example, I borrowed some ideas that I saw other chicken people using and put them together one chicken keeper was gathering water for the chickens from a putting a gutter on the chicken coop detect rainwater and putting him in a cistern.

I said, Well, I thought that I’m like, well, I’ll definitely do that. And then another chicken keeper was the blind water to chicken from a five gallon bucket that was hatched on a post. So when the chickens came underneath the bucket, there were little livestock nipples, you know, the kind of thing that interval drink out of and they could tap on those and get their water and it was up too high, they couldn’t get up there and poop on it.

And it wasn’t making a money match and they couldn’t scratch the chicken, scratching all day, scratching the ground and pulling in debris everywhere but it couldn’t pile debris in and on the water.

So I just put those two things and it worked really well but every time it rains, the water gets refilled. And the chickens can’t make a mess.

In the six, seven years we’ve had chickens I’ve probably had to refill the water maybe 10 or 12 times just because it’s going to rain often and you know I’m on the east coast where it rains often enough that the 45 gallon bucket is empty the rain silver backup for me things like that have made it so that we can go on vacation or even when we’re here at home.

We are just able to not have to worry about the chickens very much you know because you get busy sometimes and and we realize the only thing we’ve done is go out and gather a few eggs and we haven’t really you know had time to play with chickens but they have their water their their food and they live on and happily.

Brian: Sure. Wow, that’s brilliant. That’s really awesome.

You went out and you wrote articles about this, and then had that converted into a book, what led you to make a book out of it?

Frank: Well, let me tell you about the column first, because that’s sure the ending of the story really is that so I set up all these things because because I love my wife, basically. And I want her to be happy. And she wanted chicken.

So I puzzled through all these different aspects of this and things were set up and she got the chicken and a year and a half later, I’m looking back at the the man, it’s been so little time looking over the chicken and doing that work.

You know, as I talked to my wife and she agree with me that we would spend less time doing chores than we spend cooking the eggs, which is not really an exaggeration at all.

So I think that God is a better than I had imagined in when I was kind of set all this up. So what better than I imagined and I knew that there was magazines about chicken, you know, backyard poultry is another good one and chickens magazine.

And so I pitched the idea of doing a column that would be called coop builder, to the editor of Chickens Magazine, Roger Sipe, who’s been a very good editor.

I’ve been working with him for Oh my god, like five, six years now. Every every month, I would send in a article about kokino.

So it might be article about the fence or article about the gate, or the nest boxes, or the roof for the coop or under the coop, but all these different pieces that you have to figure out the habitat. I’m a science guy so and I believe in wildlife.

We would always talk about habitat and realize that habitat is the big thing that most of the cooking books don’t really talk about.

They talk about different breeds of chicken and they talk about you know, what the feed when they get sick what to do, but there was very little useful information about the habitat.

That’s what I was writing about in the column. And after doing that for a few years, I realized, wow, I have a lot of material here and started pitching a proposal to do a book on chicken habitat. And the folks at Storey went for it. And they’re the biggest of publishers that do gardening and homesteading books.

I was really glad to be with them. Been just one of the best working experiences of my life, dealing with the staff of Storey Publishing, and so you probably know working on books, it’s a long term, slow process.

Finally, the book came out in December.

So it’s been out just a little over six months. And a few months ago, I had an email from my editor with lots of exclamation points all over it and she said that the first printing of 13,000 copies had already been spoken for in the first month.

Brian: Wow!

Frank: Spoken for meeting you know, Barnes and Noble and Amazon had ordered them all that doesn’t mean you know, every copy had been bought that every copy was out on a bookshelf somewhere.

And they were gonna have to like do a second printing much more quickly than they thought.

So I was really glad to do that.

I think this book is filling a niche that had been empty really, I mean, there are a few books about chicken coop and but nothing that really covers the whole waterfront of chicken habitat.

Brian: Mmmhmm.

Frank: Everything about, you know, having the right kind of pan and the right kind of coop, and I even have a design in there that I haven’t seen anything resembling it anywhere else where you could build your chicken coop pretty much almost for free out of pallets.

And so the background of that is that I grew up working class. So I grew up with people that didn’t have a lot of money. There were people poorer than us.

And I still work around poor people a fair amount in my line of work as a landscaper in designing all these elements for this chicken habit. I knew there were people who didn’t have a lot of money, didn’t have a lot of skill.

I felt like well they should be able to have chickens.

So everything I did was geared with those people in mind worked out a plan. I actually met a woman who was a first grade teacher. And she wanted to have a chicken coop for two dozen chickens because she didn’t make a lot of money as a teacher but she had some land, wanted to have a little mini farm and we were chatting at the door I met her and she said she wanted this kind of coop and but she had like no budget.

And I said, Well, I’ve got a plan for you. I want to build a coop out of pallets.

I’m looking for somebody just like you, so I told her to take her pickup truck, get 16 pallets and I would meet her at her farm with my tools.

Her dad and I, and her name is Katie and the three of us in an afternoon, we had put in a foundation of cinder blocks. We had built up floor made out of pallets and plywood. We had built the walls out of pallets. And we had the roof for the chicken coop in like three hours.

Brian: Wow!

Frank: Which is…yes, yes. And it was pretty painted there was very little cutting to be done because the palatability you know, you’ve got a big it uses basically the floor framing and the wall framing, the roof framing is like made it’s good to go.

All you need is a drill with some 3-inch screws, made for outdoor use. And zoom zoom zoom, you know, you’re putting the thing together and it’s up.

I had to….I wasn’t able to stay any longer than that. But she and her father cut up some pallets and to make the siding and one of her students. Their parents are roofers and had some scrap metal roofing that they donated to the project and so she was pretty quickly able to finish this chicken coop for like very little expense.

And so that’s the kind of that….and she was exactly the kind of person I had in mind and designing today. That it’s not hard take care of chicken, but all the habitat can be expensive.

If you do it the way a lot of chicken books describe it.

I want to bring the cost down and skill level down. So somebody who can operate a drill, you know, a power drill can pretty much put all these things together, the proof is in the pudding.

And I hear from lots of people that they’re building their chicken habitat, using the Hentopia book and are very happy with it.

So I’m very happy.

Brian: Oh wow, that’s that’s really great! That’s gonna be pretty satisfying.

Frank: Yeah, so you enjoyed the process of writing it.

Brian: Are you plan on writing any more books in the future?

Frank: Oh, yeah, I have several books in the works. I am going to do a follow up book to Hentopia, probably a couple years away, because I want to perfect some of things but it’s going to be caught my working title is Hentopia Cafe, because I’ve been finding lots of ways to feed the chickens without having to rely solely on chicken feed from the feed and feed store.

Brian: Oh, nice.

Frank: Right, we use organic food. Because if you’re not using organic seeds, and basically you’re feeding grains to your chicken, that herbicide is played on because you probably know now that Roundup Ready seeds are the thing, lots of grains and corn and soybeans are being grown, they’re genetically engineered.

So farmer can spray herbicide over the whole field.

But the herbicide only kills the weeds. But food crops still have herbicide on them.

And so if you buy chicken food that isn’t organic. You’re buying seed that as herbicide in it and you’re eating eggs and so those chemicals get passed on down the line.

So the organic seed obviously is more expensive, mostly because there’s so few mills that are generating organic, even so the price you’re paying is the freight cost of shipping and long way anything, per se about the feed itself.

It’s just that there’s so many fewer organic feed mills, but once more organic feed mills come online, the price of organic chicken foods will come down.

But either way, chickens are like us, they like a variety of foods. They like to have the bugs, they like to have some greens and grass and things like that. This book will address all those issues, how to grow red worms, feed the chickens or meal worm reveal worms in your basement.

I’m starting a little mini farm for mealworms. Oh well, how to do even simpler things like when you mow your lawn. He’s bagging attachment for a little little while, you know fill up the bag one time and then dump that in the pan and the chickens have a big pile of grass to eat.

And they will just like plow through that real quickly. So lots of little ideas like that a friend of mine had Japanese beetles were getting into her garden, so she setup a beetle trap and bought me the dead Japanese beetles that I gave to the chickens, and they ate those and they loved it.

All these other things you can do. And so when we give another example when we go out to eat, I try not to embarrass my wife, but sometimes it happens when I have a waiter at the end. I said, Yeah, I can I have to go back because if I don’t eat it, my chickens will. And so you know, so they look, you know, so like pork bone, steak bones, they’ll pick them clean.

Brian: Ohh!

Frank: Yeah, exactly. They’re not vegetarian. They want some meat.

And so any kind of scraps from when we eat out or scraps in from our own kitchen, that goes to the chickens.

And so that book, Hentopia Cafe. I’m not near ready with that I am writing a column for Chickens magazine, a new column that’s called, Chicken Food Cafe.

And those columns will be the first draft of that book. So that’s in the works.

One that I’m about to propose a little about this stand is for a mushroom ID book. Edible mushrooms.

Because one of the things one of the, one of the hobbies that I make my living with is foraging for mushrooms.

So I think there’s a real need for the kind of book I have in mind here. But I don’t want to go astray from Hentopia, but I have a number of book ideas that are turning away.

But right now I’m just focused on Hentopia, I’ve been, like I said, the beginning I’ve been speaking at all the Mother Earth News Fairs, or almost all of them.

Over this summer, I’ve got six or eight events in North Carolina and Virginia, where I’ll be speaking about Hentopia, and it’s picking up a lot of speed, picking up a lot of momentum, and I’m very happy about that.

Looking forward to hearing what people have to say with using the book and getting feedback on that.

Hopefully, they’ll be some people in Oregon.

We’ve already seen the book and can tell me what their thoughts are on that. I would love for you to give me your feedback on it.

Brian: No, absolutely. In fact, I got a copy of the book myself and my wife is so excited because we’ve been talking about getting some chickens in our new property that we’re just now working on getting and so can’t wait to try out some of the methods that you have set out there.

Frank: Yeah, oh, I’m glad hear that, yes.

Brian: On top of that, it’s a beautifully put together book. I mean, just honestly like I was I was amazed when I saw it. I’m like, Wow, so much time and effort to making this book entertaining to look at and useful.

I mean, with the diagrams and photos and everything in there. Very well done.

Frank: Yes, thank you. Yeah, the I got a shout out to Deb Burns with my editor on it too, great to work with. And the photographer, Liz was terrific experience working with her but I really got to give a shout out to the book designer, her name is Michaela Jeb.

I paid Michaela the best compliment I could think of paying to a fellow designer. I confess that one of my habits good or bad as a designer is that when I look at other people’s work, design something it’s been designed with graphic, or weather it’s furnature, or a gardener, anyway I look at it, and the first thing my brain does is well, I would have done that a little differently. I’ve done it that way.

So I’m always deconstructing, and second guessing other people’s work not in a negative way.

Because I’m a designer, so I weigh these things.

And I told her that when they sent me her design of the cover of the book, I looked at it the way I always look at it, and I could not find anything that I would have changed. I thought every choice you made was brilliant, both on the cover and the interiors.

You know, I’ve had a very good experience with Storey Publishing and it was very satisfying to work with people who could produce such a beautiful book because when people are laying out money for a book, you know, what a book costs. It should be an awesome book.

And so I but I was very happy with the contributions of the other people who helped make the make it what it what it is. I’m very pleased.

Brian: That’s fabulous.

Frank: Oh, and thank you, plenty of feedback, like, like he just gave about, that the book is delightful to look at.

Brian: Yeah.

Frank: Oh my God, yes!

So thank you for saying that.

Brian: No, that’s great.

We’re looking at you’re going to be at like I mentioned before the Albany Oregon Mother Earth News Fair, like you’ve mentioned, I saw that you have two workshops planned lunch tell for what about those?

Frank: Yes. So I will be there Saturday and Sunday.

About midday both days I presenting the time exactly the day Saturday and Monday, Sunday. And for one of those workshops, I will be showing some slideshows of our Hentopia setup here, with my chicken coop that has a pagoda roof on it like a Buddhist temple.

At my wife’s request, and I’ll also be doing a little demonstration.

I’ll have two volunteers come up at each workshop in one workshop. The volunteers and I will each make a water so I’ll show how simple it is.

I normally ask for the two least candid people in the room to come assist me to make a point that this is all very low tech low, do it yourself projects.

And so two people come up and help me make waters you know with a five gallon bucket so that those two volunteers take their calm and then the one I make I give to somebody in the audience and then the other workshop will make what I call a vending machine theater.

Which is also made out of a five gallon bucket but it works kind of like a vending machine.

Because one of the problems with the conventional feeders chickens is that the feed is open to the elements of the rain and the wind is blowing.

You know your chicken feed can get wet or it’s closed so that when the chickens scratching around the feeder gets covered up with chicken debris with the, you know, whatever mud and muck and, you know, twigs and everything that the chickens are scratching around.

And also if any rodents get in, which is going to happen, there’s gonna be….there gonna find some gaps, somewhere, and they are not a threat to the chicken.

But they will eat up your chicken feed.

And so the design I came up with, I modified the design that I found online and I gave the credit forward in the book but I’m forgetting the link now.

But in the book, you can see what he came up with. And so I modified it a little bit.

So it’s basically the five gallon bucket.

It’s attached to a posts that are attached to the side of the coop so it’s up off the ground, so it got to live with the chicken feed stays dry and critters can’t get on the bucket.

But there’s a couple of eyebolts hanging out of the bottom of the bucket and each eyebolt has a champagne cork attached to it.

And so the chickens come up and they cap on the champagne cork and it makes the eyebolts going back and forth and pellets of food come out.

Like you know like you hit the button on the venue and the candy bar drops down.

And so that way they can tap on it food comes out and they just eat until the fall and then they go away and there’s a lot of chicken food.

Chicken feed exposed to the elements are available for vermin to get to. And so it’s a big saver.

It saves on a little on a lot of waste. And it makes it easy for the five gallon bucket will hold like about 25 pounds of feed.

If you have a lot of chickens, you can set up several buckets or you could use like a bigger container, you know, basically have your eyebolts hanging out of a plastic garbage can or something that’s helping us get up on some cinder blocks so the chickens can get under it.

There’s different ways to do that.

But that’s what that’s what the second workshop will be about is a couple of volunteers, will each be handing people in attendance will each make vending machine theater and they’ll take their calm and I’ll make a third one and give it to somebody in the audience. And so yeah, so it’s pretty interactive.

I’m always a big fan of taking questions as we go, rather than the end because I’d rather just like ride on people’s enthusiasm. Or you know, because if one person has a question about something I’m doing or describing I’m sure other people are feeling the same way.

So I take peoples questions right then and get people satisfied that they are learning a lot.

So I usually end up having a pretty good time and at the end I always ask you know, was this helpful?

And I normally get a very good response from folks.

So I’m looking forward to it.

I know it’ll be a lot of fun for me and I think people attending will have a good time and have a few laughs and learn some things and some folks will get home with some free water or eater.

Brian: Yeah, that’s fabulous.

Frank: And I look forward to it, yeah.

Commercial Break: Okay, we’re going to pause the conversation right there. What you’re listening to right now is a special edition podcast. These episodes all have to do with the Mother Earth News fair in Albany, Oregon of 2019 at the time I’m recording this, we have learned so much about how to take advantage of events and I want you to be able to use this information in your own business.

Go to BrianJPombo.com/secrets. We are going to be putting out helpful materials on how you can use events to grow your business.

When you go to this page, you will either see our latest programs or if you make it there early enough, you will see an email address, capture page, put in your email address and we will be sure and update you.

As soon as we get these out there, you’re not going to want to miss this.

If you get in early enough, you can get a special deal. These are principles that never go away. These programs will be based on the experience of people who have written books, spoken at the events or exhibited.

They’re talking about how to use events, books, and speaking all to build your business.

That’s BrianJPombo.com/secrets.

BrianJPombo.com/secrets and now back to the conversation.

Brian: From your perspective, wouldn’t you didn’t know that you talked about kind of what the audience is gonna walk away with. What do you get out of doing these?

Frank: Well, I love to talk to the audience. Yeah, and I get to promote this book.

And so the more people are buying, learning about the book, and then buying the book, because Mother Earth News, they’ll have, essentially a bookshop set up at each fair.

And you can buy these books at a 20% discount, there the one some Storey and where at least 20% discount.

Yeah, so the more people are buying the book, the more money I make, when it comes time for the publisher to send me a royalty checks, so I have no financial benefit.

Also, I’m really proud of what I’ve done in this book in terms of bringing the cost and the difficulty of having chickens lay down.

Me, I’ve been politically active since I was a teen and we don’t need to talk about politics, but I’m motivated. I’ve always been motivated and politically active to help people have a better life.

And so when I’m doing work that isn’t literally political, like making gardens for people. I’m still focused on what can I be doing here that isn’t just, you know, making the money is good. Everybody needs do that.

And so there’s nothing wrong with that.

But what am I doing that’s helping these people, helping my clients ever my readers have a better life. So that’s part of the satisfaction for me, I just want more people to know even if I wasn’t getting paid, I just glad for people that know about these things that I’ve discovered or protected or enhanced or modified so that they can have chickens because a lot of people don’t have chickens.

A lot of kids won’t have chickens and I think chickens are a good thing for kids, you know, just to learn about facility you know, because one farmer said if you have livestock, there will also be deadstock.

To learn about, you know, mortality, and that this life is not forever, and you want to make sure that you are making good use of your time here and the best way for a child to understand that is with somebody other than a family member dies, you know, will eventually you know, get weak or get sick or your predator might get on with your let them free range.

Because I have to have this, but I said some of the issues around that in the book chickens or livestock there will be deadstock and that’s a good lesson for kids and for some adults that’s also a good lesson that we’re not but this is this is not your practice life will get better sometime down the road when you got and so take care of animals is a good way to confront those otherwise difficult etc.

So that’s what I’m excited about.

You know, sharing what I’ve learned and what I figured out and what other people have to say finding out what their experiences are.

And just and being able to go the air even if I wasn’t presented at the fair I’ve been to other news bears before and North Carolina. And they’re just very fun event.

It’s like, I mean that the only thing that’s missing is like the the fun ride the carousel and the ferris wheel. I think if Mother Earth News added that, boy it would really blow up in a good way.

But it’s like an old time there without rides.

You know, there’s livestock there.

There’s all these different breeds of chickens and different amazing different breeds of cattle and horses and sheep and all these vendors selling you know solar ovens or things to do to ferment your food and all kinds of you know, Muslim guys usually they’re selling you mushrooms, edible mushrooms or medicinal mushrooms or how to grow your own mushrooms.

All these things, all these garden tools, it’s just like a gas going there and seeing what everybody has to offer and you know, all the different books and there’s going to be 20 or 30 speakers who are authors talking about the pureland their books.

Lots of people who are speaking are chefs and they’re teaching people how to cook thing that’s been growing recently in spirit is the number of people who speakers who are authors about health and also even about makeup, making your own makeup.

You’re not putting all these weird chemicals on your skin but using healthy and organic process.

So that piece of the Mother Earth News Fairs, it’s been changing recently, there’s a lot more interested in health and makeup and home remedies and things like that.

So it’s just a fun event, I hang out the whole two days and have a gas.

So I’m hoping people will come and enjoy it as much as I do.

Brian: Oh, I can’t wait, this is actually going to be my first time attending one of these.

Frank: All right!

Brian: Yeah, I’m getting more and more excited. The more people I’m talking to that are either speaking at the event or attending, that’s really great to hear from you.

Who are you hoping to reach most when you go, who’s the ideal person you’re hoping to connect with, either via your speech or in person?

Frank: You know, in the one sense, everybody of course, but in the other sense, like a lot of Americans, my parents got divorced when I was when my sisters were teenagers, dealing with the single mom and the single dad scenario. That may be the best thing for the family overall, but it’s always a financial hardship but it’s always a hardship in terms of managing time and that was the kind of what I had in mind the single parent with one kid.

And if a parent wants chickens, or kids want chickens. But the time is scarce, money is scarce.

And so that’s why I was thinking about, you know, and nothing against Martha Stewart’s I think she’s doing great things. But not everybody has Martha Stewart budget, you know, or the budget of a lot of people who, you know, buy her magazine.

And so I was thinking about them with this.

So this is, you know, the way that somebody with very little money and very little skills, and few tools or no tools at all, and put a lot of this together.

So that’s why I’m saying that and sometimes that’s what I see.

Oftentimes, it’s folks who are back to you know, a lot of couple people have gone back to the linear or like me and my wife, they’re doing little mini farm in the city.

Oftentimes when people have been coming are like young people who are in college. Just got a college or maybe like new, they’re successful college stuff out there wanting to get into agriculture or disclose some of their own food and they want to do chickens.

But they got, you know, college debt or whatever, they want to have chickens but not be spending a lot of money.

It’s been an delightful range of people who’ve been coming to the fairs that I’ve been speaking and wanting to know about chickens.

Yeah, but like the single parents with not a lot of money and not a lot of time.

I had in mind whenever I was, like, puzzling through how to do these things, or writing my column or working on the book, I was like, Okay, how can I simplify this or bring the cost down?

What would be the way to like, you know, instead of buying this expensive, then make or salvage something less expensive because I have a whole chapter on just on tools and another chapter just on the way to get things inexpensively.

A lot of the materials in our…I mean, we’re not poor. But we’re not rich, and so a lot of the materials in our Hentopia Habitat are things that people have cased out on the curb.

Or things that I buy at a metal scrap yard here in town where people are getting rid of metal things.

So, like your fencing for your pen, you could buy a roll of fencing for a few dollars instead of buying it new big box store.

You can buy metal roofing pretty inexpensively at a metal scrap yard. And a lot of the like the original eater we started out with was you know, some vintage chicken feeder at a thrift shop.

All these things when you do have to buy them a lot of them can be bought pretty cheaply, but you know, on the street corner at the curb, I’ve picked up several dog kennels and people outgrow their dogs.

Or they give it away because the dog is passed away and so they get this kennel and they put it on the street and I’ve been scavenging those and giving or selling them to other chicken keepers.

Because we use dog kennel as a way, you know, when we get a new chicken, we might buy a special chicken that you know ladies like chocolate brown eggs was one example. You don’t want to just throw a new chicken in with the other chicken because they’ll pick it to death.

And so we will put the new chicken or if we have new chicks will put them when they’re ready to go outside, we’ll put them inside the kennel, inside the big dog kennel, that is inside the pin.

For the new chickens and the old chicken see each other and smell each other and getting used to each other.

I think chickens memories don’t last too long.

I think the old chickens have forgotten that that chicken is new. They come out and they see it as I like, yeah, you’ve always been here right?

My suspicion is when you put a new chicken in and put som chicks in the kennel, in the pen, with old chickens. After a week or two weeks.

Keep them separate until I get to that point and then get them out and they’re just like, Oh yeah, we’ve been out since day one.

As far as I can remember, you know, that’s what I think their brains are telling them.

So I’ve never paid for dog kennel.

Were doing that kind of setup because, you know, every few years, I found one put out on the corner in good shape, and they’re designed now so they all fold down flat so that I don’t need them.

So a lot of materials can be done very cheaply.

That way you’re so free or very little cost. And there’s an entire chapter dedicated to all the different options out there for that, but some people may not be aware of.

Brian: Those are great tips there.

That’s really good.

Frank: The last thing I was going to say on that was that I don’t want people to get the idea that because I’m advocating things that are free or cheap that your coop is going to be ugly.

I’m very focused on the ascetics.

So there’s a lot of advice in the book about how to make things look nice, or what kind of choices are going to make things look nice without costing more money.

And so you can have a pretty nice setup without spending a lot of money so you’re not sacrificing, having a good looking coupe and pin just because you haven’t spent a lot of money doesn’t look good.

It can function well.

The budget is low, and the demands on your skills can be low and we got chickens and then every day, fresh chicken eggs and you just can’t beat that once you once you have fresh backyard chicken egg.

I’ve talked to many people. Nobody who had fresh backyard chicken eggs, wants to go back to store bought eggs.

They don’t look as good. They don’t taste as good. They don’t pick up as well.

It’s a real big step back.

So once you’ve had decade chicken eggs, you’re entering a new, more delightful world of eating.

Brian: Sure, yeah.

Frank: Yeah. So I’m glad to hear that you and your wife, are going to explore that.

Brian: Yeah, and I’ve gotten chicken eggs from my friends and so forth, but looking to do it ourselves.

And it’s funny for all the same reasons you mentioned. We’ve got little kids right now and we want them to be able to experience it just you know, really great points that you make.

A lot of people in the audience, because A lot of our conversations revolve around not just things within the self reliance field but also around the business side of it. So we have a lot of business owners executives who listen.

Do you think it’d be worthwhile for them to plug into this event both attend but also to speak or exhibit?

Frank: You need to be an exhibitor, have a table at the fair?

Brian: Sure, either have a table or speak.

Frank: Mother Earth News does these fairs as half a dozen places around the country and the growth of Saturday and Sunday, and the attendance ranges and I’m being rough with numbers here, but your tenants ranges from 10,000 to 20,000 for different ones.

I don’t know what the attendance will be in Albany, but it’s somewhere inside those in between 10 and 20,000 in the course of two days, and that’s a lot of people walking by your table and what you’re offering you know, whatever service or whatever product you’re offering, it’s also it could be a good place for people who have food trucks or who set up food tents.

Because that’s definitely an opportunity there and I’ve had some delicious food as all the fairs I’ve been to.

And there’s often you know, other just the range of choices, which is just terrific.

I don’t know what we’ll have in Albany but if people are doing a food truck or food can kind of set up the fares are a great opportunity for that if you selling any kind of tool or service, that a full time farmer or hobby farmer or back, backyard gardener or beginning gardener would be interested in that would be a real good opportunity to exhibit.

They do have some opportunities for people who want to demonstrate things like there’s I’ve seen people who are blacksmith.

And so they’ll do little projects showing you how, you know, they forged things.

You can learn like that.

So, you know people who are teaching mushrooms are there so you can get their brochures and learn how to grow mushrooms or how to identify mushrooms.

So all kinds of opportunities for every kind of business. The range businesses, So it can be the likes of like like massage therapists. Well, the exhibitors at these events, the people who have those massage chairs, people who have saunas are going to be there.

Some things that you wouldn’t expect, but they are finding a lot of exhibitors, a lot of business people are finding that the audience at these events, people very focused on their health and are willing to spend some money for products or services that help them have a healthier, happier life.

Anything around food, there’s all kinds of people selling all kinds of spices, people selling products for keeping bees, and processig honey.

There’s people who….what am I seeing there….there are people who are selling all kinds of baked goods.

If the if the range is pretty amazing, it’s pretty surprising.

The variety of services and products that people are promoting at these fairs. So yes, you have a business in Oregon, you would I would highly recommend checking into what Mother Earth News Fair’s could do for you.

Because as I said, it’s going to be…what is that? Five, low five figures is going to be the turnout over a period. So you will get to see a lot of potential customers.

Brian: Well, that that’s a great, great, great point.

How did you end up becoming a speaker for these events?

Did they find you did you find them how that happened?

Frank: It goes back to the politics, one of the things you have to do is get up and speak in front of people.

And I remember the very first time I did that, I was like, 25 years old. I was speaking at a city council hearing, you know about some project that was going on.

And I got up to speak for the first time, I didn’t know I figured I know I’m comfortable talking, you know, at parties and friends and stuff and this can’t be that different.

I get up and I’m at the podium, and all the council members turn and look right at me. And suddenly I’m reading like the I get it written out. I’m reading my statement, but my voice in quaver.

I’m like, Oh my god, I can’t stop my voice from quavering.

But that’s how I started and I didn’t die. So I figured, well if I didn’t die, I guess I could learn to do this, so I learned to do it better.

And so I became experienced and skilled of public speaking to politics literally became a city council member, I did have to cut up my ponytail, but I you know, ran my own campaign and got on city council, but that was like 20 some years ago.

And still, I’m still politically active, but I started using my speaking skills to offer classes and gardening was how that started. And so local garden centers, people would pay, and I would make a little money speaking about, you know, gardening skills, and then I added the mushroom foraging classes and all the classes on keeping chickens.

So I’ve been hired by lots of public gardens like Colonial Williamsburg and Lewis Ginter Botanical Garden in Virginia and Duke Gardens and North Carolina. Lots of places like that.

So probably gardens all kinds of garden conferences and farming conferences have hired me to speak and I have a pretty good reputation.

One of the things that all the publishers like is that they want the authors to help do some of the promotion, they can’t do it all.

So if a author is also good at speaking, they will help pay, so Storey helps cover some of my costs.

They are paying the cost of finding to all of the Mother Earth News Fairs. Cuz they know I’ll do a good job speaking of promoting the book, and they’ve also helped me cover the mileage and expenses of speaking at some events in North Carolina and Virginia.

Brain: That’s great.

Frank: Yeah, right. So the a lot of the speakers are either getting authors who are getting help from their publisher or they’re doing it on their own dime because it’s worthwhile to promote the book.

You know, like I said, it’s between 10 and 20,000 people and each one of these things, though, it’s definitely worth an author’s time, if not their event, to go and speak to you know, not that you have 10 or 20,000 people in the room when you’re speaking, normally it’s going to be, you know, 150 people, 200 people, 300 people at most probably.

But the word gets around, you know, when those people hear about to you and they tell their friends and their second group or whatever. And it’s, you know, the garden. And from here, you’re gonna put the pebble in the pond and the ripples go out.

Brian: Yeah.

Frank: And so that’s how I look at it. Even if I on occasion, I’ll have an event and there’s like, 10 people, and it’s like, it’s a little disappointing.

But that’s like, I don’t let it bother me. It’s like okay, those 10 people, they all know, five or 10 people who will be interested in this topic, and they’ll say, Oh, yeah, I heard my time and speak and get a book.

So it’s always worth my while to speak about it.

Brian: Yeah. Well, that’s a great.

Frank: And have a good time. And yeah, one of my rules of public speaking is that…..I mean it’s important that I give people what they want, but my premier rule is I need to be having a good time.

So I’m getting to tell the stories I want to tell and I’m getting the big joke make people laugh, and then makes me happy. So that’s my priority.

And I figured, hey, if I’m having a good time, then the audience will be having a good time. And it’s a lot easier to learn stuff when you’re when you’re awake and alive and having a chuckle, than if it’s just somebody droning on.

I even tell program managers who are hiring me to speak their confidence is something that I’m happy to be the speaker that they put in, in the after lunch spot. I tell them I will wake people up and often I get the one o’clock or 1:30 slot, that’s fine with me.

Get people laughing and they’re not, like dozing off after lunch.

It’s fun. It’s a lot of fun.

Brian: Yeah, that’s great.

Do you have any logistical tips for other people that would like to do the same thing maybe like to be speakers in the future and so forth. I mean, you’re traveling all the way across countries or the Oregon to the event.

Frank: Yes. So my advice to people who want to be speakers. Practice is always the issue.

It’s always, I’ve been able to make my living like I said, from my hobbies, which is up to 10 now, and you know, carpentry, writing, speaking, etc, etc.

But the key thing is that part of the reason I’m able to do that is because I know that whenever I start on something new, I’m going to be pretty terrible at it.

You know, like when I told you about my first speaking event at a public hearing, and I my voice was shaking.

Brian: Yeah.

Frank: So I know I’m going to be terrible, and I don’t let that bother.

That’s the important thing.

If somebody wants to become a speaker, but not already doing that is just to be comfortable with that person. You do it, it’s not going to go great.

The second time you do it, it’ll be a little bit better.

And the third time you do it, it’s like it’s ready to get comfortable and people are like, Oh, yeah, Brian’s a good speaker.

And, you know, and but that’s the key is you just gotta power through the difficult beginning.

Find some level of comfort with being uncomfortable at the beginning.

And after you go through it enough, you learn the ropes, learn a little bit for a second, third time, and then the often running and you’re learning a little more. And you’re getting some feedback that’s helpful from different people, if you’re willing to listen, you just get better by doing it really.

I mean, there are some tricks of the trade and there are books on public speaking.

You know, and the same goes for writing. There’s books on how to write, take classes, but really, you good just put your butts in the chair and then write and know that the first time was the beginning of your journey as a writer, it’s not gonna it’s just not going to be very good.

It may not, you know, it might be might even be terrible, but it might be okay, but it’s going to get better the more you do it, there’s just no substitute.

And I’m sure its the same with your line of work, you know, doing a podcast or radio show or something the first time you do it, it’s a little bit of a stretch.

But the more you do it, the easier it gets you not like how to think about everything so much you can just be in the moment and the speaking and the writing and despite that, the more you do it, the easier it comes.

One thing I would say in both cases, both for speakers and for writers you’re speaking and your writing will get better if you spend time meeting best writers and you’ll find yourself slowly internalize how that really good, how really good writing sounds in your mind years for the speakers, by hearing speakers.

You’ll know that. I definitely pay more attention out watching John Oliver the other night. He does that.

So last week tonight. Yeah, no humorous talk show new show. And I’m watching him and I’m noticing the little ways he stops and he start, how he finesses, you know, the sound of a sentence and I looked at my wife and I said, I could do that

Pay attention to him, like how he was doing it. You know, I wasn’t just passively enjoying it, but you want to be a speaker, watch other speakers.

Not passively, but actively watch them and see what are they doing?

Or when you think they could have done this something and they chose not to, Why did they choose not to?

You know, use that kind of punch line or something?

So, I mean that’s what I would say for people who are wanting to become a speaker or an author or anything our to the difficult first time.

Don’t be discouraged and persevere and keep working on it are the people who do well the thing you want to do or read they’re really good write down wise there you know, like complete some person that came up with the phrase fake it till you make it.

It sounds kinda weird, but it kind of do some truth in it.

Mimic what….Mimic what the good people are doing.

That’s how they got where they are they mimiced somebody ahead of them.

Brian: Sure thing. Well, that’s all really good points, Frank.

It just, overall this has been a great conversation. What can listeners do who’d be interested in finding out more about your book and so forth?

Frank: So to find out more about the book by going to the computer and googling Hentopia and they will either find the Storey Publishing website, web page on my book where they can need some of the blurbs on the back.

Like my editor, Chicken magazine says that I’m the Foo Zen master of poultry, whatever that means?

But it sounds pretty good.

And so or you can get them my website which is HentopiaCoops.com and that gives a little more background about me.

As far as buying the book, definitely check out your local bookshop and support them. But you can also buy it online from different vendors.

So you can look at it you can read the reviews, I’m getting good reviews on Goodreads and on Amazon, right. Read reviews of the book and find out little more that way and that would be pretty far along for like learning more about Hentopia, to see whether it’s right for you.

Brian: Allright, Frank Hyman thanks so much for being on the Off The Grid Biz Podcast

We look forward to meeting you over in Albany.

Frank: Yeah, I’m looking forward to it also Brian. Thank you so much for having me on your show, I really enjoyed it.

Brian’s Closing Thoughts: Wow, it was great chatting with Frank. He’s got a really great story, great cause behind his philosophy of life. And you could just tell that kind of wraps everything together his initial story just to begin with.

His wife wanting chickens and him just wanting to be able to go on vacation for two weeks at a time.

I mean, it’s relatable. It’s kind of funny, and it shows how he got into the entire concept of chicken habitats.

But overall, he has a really big cause. It’s related back to his political views, but it’s also tied to his entire life, on his childhood and growing up not having as much as other people and just having to figure out a way around it.

And other people, they don’t know how simple it is to do some of these things. And all it takes is a little ingenuity.

He doesn’t mind being able to take that to them. I think that’s really great.

It ties in his entire life story into his whole way of teaching. On our last episode, we spoke with Deborah Niemann. And the point that I brought up then was that she goes through this organic process of learn to teach. It’s very inspiring.

And he has a very clear idea of who his ideal customer is, who his ideal reader is, who he is most wanting to impact by his speeches. That’s a very important thing to have, because then you could know how successful you are.

I love how he was talking about willing to be terrible. In other words, willing to make mistakes, willing to be bad until you can be good getting out there and doing doing doing until you can get better. And he ties that back to his ability to make a living from his hobbies.

His point about actively watching and listening to others.

Just being able watch a TV show and being able to watch them and see how they deliver a line and directly relate that back to how he does speeches, how he tells stories.

That’s an important point that most people don’t think about.

When they go into teaching mode. If you’re going to be teaching your customer base, if you’re going to be teaching people one on one through classes. It’s important to see how other people do it and to be able to adapt their style or see things that you would never do, and that you’re going to steer away from being able to take that into account. That’s an important lesson.

Frank just has this concept of putting on engaging presentations hands on, very similar to what Andrew Perkins was talking about in the beginning of our series two episodes ago, and at the same time, he keeps everything very light.

It’s all about having fun with him.

Did you notice that his primary rule is I need to be having a good time?

He said that about speaking but I bet that applies to his entire life. So I think if you apply that to your life, having fun about making sure that you at least have a good time, you’re going to be 90% of the way there. And that’s a great thing to walk away with.

Outro: Join us again on the next Off The Grid Biz Podcast brought to you by the team at BrianJPombo.com, helping successful but overworked entrepreneurs, transform their companies into dream assets.

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Our theme music is Cold Sun by Dell. Our executive producer and head researcher is Sean E Douglas.

I’m Brian Pombo and until next time, I wish you peace, freedom, and success.